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William Hill blocked the account and froze the money.
William Hill blocked the account and froze the money because I received a neteller withdrawal of funds from other organizations and transfers from other users to my neteller wallet.
I will describe the situation from the very beginning. I requested a withdrawal. I was asked for a selfie with my passport and a document confirming my address, as well as the print screen of the neteller wallet. I provided the selfie and printscreen data. I was asked to take an extract from the bank with my address. I took it and made the necessary selfies. Then William Hill disarmed the quality of the selfie. I made new better ones. They were accepted. I attach all these photos to this post. But there were problems with the print screen of my neteller wallet. I previously sent print screen with my data, which confirm that I am the owner of this wallet and it is fully verified. In the chat, William Hill I was asked to make, besides this printscreen, also the printscreen, which shows transfers to William Hill, as well as my receipt of money before these transfers. I provided them by closing the remaining transactions. Then they asked to open all transactions. I opened all the transactions and provided all the necessary printscreens. As a result, in the chat I was informed that my account was closed and my money was confiscated, since I had violated the clause 7.1 of the rules.
he reads:7.1 If You wish to participate in the Services, You must deposit monies into Your Account from an account or source of which You are the account holder. The depositing source must be personal and not from corporate or business cards/accounts, this includes third party payments and transfers of monies from an unconnected person to that of the account holder. Such monies may (subject to paragraph 5) then be used by You to place bets or play games. Further details of how to deposit, withdraw and transfer funds can be found in the Deposit part of the Help section of the Website. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
At the same time, I was informed that I had violated this clause, because my neteller wallet was replenished with third parties. The Security Department was not satisfied with the fact that, before making deposits at William Hill, I received transfers from other sites and from other users.Let's start by explaining how the Neteller billing system works. I register my wallet, confirm my identity, replenish it and then I make deposits to various organizations, send money to other users of this system, and also receive money from organizations and other users of this system. I am absolutely not obliged to personally replenish my account before each deposit into any organization.It seemed obvious to me, but apparently the Security Department does not think so. It is completely incomprehensible why for William Hill it is a problem that before replenishing the site of William Hill I received money from other sites and from other users in my personal neteller wallet. Next, I would like to draw attention to the fact that I sent to William Hill information about my transfers to the neteller wallet solely because I have nothing to hide and, as I already informed staff William Hill in the chat, I am ready to provide everything them need. But this information is in no way related to organization William Hill. Paragraph 7.1 of the rules states that "you must deposit money into your account from an account or source of which you are the full owner.". I am the full owner of my neteller account. This is confirmed on the screenshots that I sent them. No matter where I send and where I get the money for this wallet. Security Department claim is absurd. According to this analogy, they can imagine that a person will make a deposit with a credit card, they will request an extract on this card, they will see there that his salary has been transferred to him, how much his friend has sent, and then say that he replenished your wallet with third parties. paragraph 7.1 of the rules is written for those cases when a person replenishes an account specifically in William Hill not from his personal sources, when someone replenishes for him, when he uses someone else's accounts in payment systems, someone else's credit card, and so on. Based on all the previously written, I believe that a terrible mistake of Security Department occurred. I will repeat to you what I already informed the workers of William Hill: I have always provided and am ready to provide all possible documents, selfies and photos of what need. I didn’t break any of rules, I made neteller replenishment from my personal wallet.
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Originally Posted by Alfie White
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