[aircon]

Hi all, just after some help / advice.

I've won quite a large amount on betrally.com and have requested withdrawals but they still have not processed them and I still have the option to 'cancel withdrawal request'

I've contacted them several times through online chat and email. I've provided all the proof of id they requested and they just keep saying the withdrawal will be processed soon by our accounts department. They also keep reminding me that withdrawals to this processing method take up to 5 days to be processed. We'll, it's been 6 days since my first request and still nothing :-S

Has anyone successfully withdrawn?

Any advice or replies greatly appreciated.

Thanks.

[Optional]

Please keep us updated about how it goes aircon.

[aircon]

Hi Optional, I'll keep you updated.

If I report them to you, what can you do to help me please?

[Optional]

If things don't work out you are welcome to submit a complaint here and we will try to help.

http://www.sportsbookreview.com/sportsbook-complaint/


But give them a little time. Whilst they are saying they plan to pay you at least.

[aircon]

Ok, I'll give them a few days and if still nothing I will ask for your help. I'm just worried as it's a large amount and I need the money asap.

Many thanks for your replies.

[ODDmaster]

How much?

[mart sinc]

I have made quite a few withdrawals from betrally and not had any problems, mine take usually 5-7 days my recent 2 days ago for £700, once your account has been verified I don't think you should have any worries.

[marco-montreal]

honestly i dont trust this bookie.they are new in the market

[steve1845]

Paid me mid four figures within a few days via e-wallet this week.

[gpolykrapos]

Betrally take my money without explanation. They told me that I use shared ip address. And stolen from me .This is so pure explanation that would take my money . it's stealing. where to complain and who to contact?

[onemoregoal]

owned by cypriots lol
curacao licence lol

[killacappapilla]

How would using a shared ip address influence anything? Sounds like they're trying to take your money...

[shari91]

Betrally take my money without explanation. They told me that I use shared ip address. And stolen from me .This is so pure explanation that would take my money . it's stealing. where to complain and who to contact?

Hello. You can submit a complaint form here

[gpolykrapos]

Hello. You can submit a complaint form here

How i can do that?

[shari91]

How i can do that?

Click the link I provided and fill in your information.

Here it is again: http://www.sportsbookreview.com/sportsbook-complaint/

[gpolykrapos]

Click the link I provided and fill in your information.

Here it is again: http://www.sportsbookreview.com/sportsbook-complaint/

Will that help me??

[shari91]

Will that help me??

You asked who to complain to and I gave you the link twice. Someone from the dispute team will take a look at your complaint and information and do their best to assist you.

[Optional]

How would using a shared ip address influence anything? Sounds like they're trying to take your money...

Most books will have a clause in their terms against any two accounts sharing the same IP.

[ilda48]

i am waitting to receive withdrawal from BETRALLY for more than a week now.

[Optional]

i am waitting to receive withdrawal from BETRALLY for more than a week now.

What was the quoted time frame for the payment method?

If it is outside you ae welcome to submit a complaint form

[stefano111]

Did anyone got a case like this solved with Betrally yet?

The decline to payout my winnings, the just advise me to look about their Terms and Conditions. Well i didnt breach any of them.

I filed an complain with SBR now.

[redcar]

Did anyone got a case like this solved with Betrally yet?

The decline to payout my winnings, the just advise me to look about their Terms and Conditions. Well i didnt breach any of them.

I filed an complain with SBR now.

please describe your case in more detail

[lonnie55]

I've been using Betrally for some weeks but I've yet to make an initial withdrawal

When they used the SBTech software it was a rock-solid book but no idea if the owner's changed since then

@redcar: Here you can read up some details of his issue: https://www.wettforum.info/forum/boo...16#post4892916

[redcar]

thanks lonnie55.yes, earlier they were a solid book but lately read some negative.Licence Curacao

[infotimbo]

what provider are the using now instead of SB Tech? Usually a software change from a solid one to a cheaper solution is always a very bad sign

[UglyTruth777]

what provider are the using now instead of SB Tech? Usually a software change from a solid one to a cheaper solution is always a very bad sign

Its platform Digitain.Very strict risk management (like Betconstruct).

[Vyasports]

Just a little advice regarding withdrawal:
if its your first time at a book then withdraw a small amount and send them the correct docs for KYC.
After your account is fully verified then withdraw parts of your current balance (like 1/3).
If you hit a BIG win, do not withdraw right away. place a few small bets or parlays/accumulators, then again withdraw a part like 1/3 of balance.
I have stopped withdrawing my full balance. I always withdraw like 1/3, unless i have no choice.
I did encounter delays though when i withdrew 3 times within one month at a high rated book.