[mcares77]

Hello all-

I'm looking for some advice or assistance regarding this issue.
Last week my betonline.ag account has fraudulently used. I only use my cell phone and laptop to do sports betting and never use public wifi. While at home and on my cell phone, I saw my account go from $8200 to $0 in a matter of minutes. I immediately contacted the site and a case was opened and the rep stated I would be contacted in 24-48 hrs. I was not contacted until after 7 days and during that time I also contacted the site and each time the rep escalated the case without any resolution. Finally today I was contacted and informed that my $8200 was used for several hands of blackjack bets which eventually drained my acct. Betonline acknowledged that through reviewing my history that I only do sports book bets up until that day. However, they stated the ICPs showed that the betting was done via my phone and that from their end their hands were tied because it doesn't show the account was hacked/compromised. They suggested perhaps a family member or someone else used my account to make the casino bets. I stated only I know the password and both my laptop and my cell phone were in my possession when the fraudulent activity occurred. All the rep could offer was a $200 bonus.
I don't know what else to do. It may be a lost cause. I did submit a SBR compliant.

EDIT:I received an email from a BOL player service rep regarding my case."Apologies for the inconveniences caused. This email is to kindly inform you that, there are no discrepancies found. You always uses the same two devices lately unless one of them was hacked I consider this claim is not valid. Even though you were "hacked" you deposited again 3 days later with the same device that accessed on the date of the incident. You use a MAC and iPhone. No other devices or another country, logins are always in California. Thank you for working with us in this matter.

I responded back with the following message:"I'd like to provide you more detail of the situation.

The day my account was "hacked" I was on my iPhone and I logged onto my BOL acct to check on a few sports wagers I made that same day. When I logged on, I noticed my account balance was lower so I logged off and logged back in. Again my balance was even lower. In disbelief, I logged off and on and literally saw my acct balance get drained to zero. If BOL can see logins and logouts, then BOL should be able see that I was logging in and out of my account through my iPhone while the fraudulent activity was occurring in the casino. Can BOL provide the support showing the casino activity was done through my devices and shows the records of my logins and logouts?

As soon as my balance was zero I contacted BOL player's services and a case was opened and the rep said I should be contacted in 24-48 hrs. It took 7 days for anyone at BOL to contact me. And during this time I called BOL services several times to get an update and was told the case was escalated, but it still took 7 days.

Now as far as me re-depositing into my "hacked" account, it was taking so long for this incident to be addressed I had asked the BOL rep during one of my calls if it was ok to make bets or not while this issue was unresolved. Her response was since my account was still active and that I had changed my password it was ok and I could go ahead and make bets. Was this not the case? Also I had asked that all other betting except for sports betting be disabled such as casino which she did. Therefore because the BOL rep stated it was ok for me to bet, my acct password was changed, and all other betting was disabled I did make a deposit 3 days later as I wait for this case to be resolved.

I request BOL to investigate this incident further as it's not as black and white and also provide the documentation showing these casino transactions and my logins and logouts on my devices during the time of the fraudulent casino activity. I hope that BOL would take the courtesy to investigate further to ensure the security of their customer accounts and site."

We'll see where it goes from here, but still hoping for a good outcome.

[PharaohUB]

Search the forum. This happens a lot there. Sbr will get you paid if you deserve to.

[littlekona]

Hmm interesting while at home on my cell I saw go from 8200 to zero.....that’s some timing plus why not on lap top....sorry just seems fishy

[mcares77]

Will do. I'm hoping for a good outcome with SBR help. Thanks!

[mcares77]

No worries littlekona. I actually prefer the interface via mobile even at home I had actually put in a few sports bets before my acct was drained. I was checking on some of my parlays via my cell and saw my acct balance was much lower. I didn't understand so I logged out and logged back in several time. Each time my acct balance was lower until it reached zero.

[mcares77]

Search the forum. This happens a lot there. Sbr will get you paid if you deserve to.

Will do. I'm hoping for a good outcome with SBR help. Thanks!

[mcares77]

Hmm interesting while at home on my cell I saw go from 8200 to zero.....that’s some timing plus why not on lap top....sorry just seems fishy

No worries littlekona. I actually prefer the interface via mobile even at home I had actually put in a few sports bets before my acct was drained. I was checking on some of my parlays via my cell and saw my acct balance was much lower. I didn't understand so I logged out and logged back in several time. Each time my acct balance was lower until it reached zero.

[littlekona]

Mobil is awful IMO esp when placing parlays....You do have on your side that BOL has had many of these hacks and has credited customers without much of a transparent explanation of why and or what happened....But still seems fishy....u sure you didn’t forget that your old college buddy spent the night or u had few to many kool aides

[mcares77]

Mobil is awful IMO esp when placing parlays....You do have on your side that BOL has had many of these hacks and has credited customers without much of a transparent explanation of why and or what happened....But still seems fishy....u sure you didn’t forget that your old college buddy spent the night or u had few to many kool aides

Hopefully I have some good fortune getting my funds back from BOL if not I will be drinking a lot of kool aide! lol

[Optional]

Hello all-

I'm looking for some advice or assistance regarding this issue.
Last week my betonline.ag account has fraudulently used. I only use my cell phone and laptop to do sports betting and never use public wifi. While at home and on my cell phone, I saw my account go from $8200 to $0 in a matter of minutes. I immediately contacted the site and a case was opened and the rep stated I would be contacted in 24-48 hrs. I was not contacted until after 7 days and during that time I also contacted the site and each time the rep escalated the case without any resolution. Finally today I was contacted and informed that my $8200 was used for several hands of blackjack bets which eventually drained my acct. Betonline acknowledged that through reviewing my history that I only do sports book bets up until that day. However, they stated the ICPs showed that the betting was done via my phone and that from their end their hands were tied because it doesn't show the account was hacked/compromised. They suggested perhaps a family member or someone else used my account to make the casino bets. I stated only I know the password and both my laptop and my cell phone were in my possession when the fraudulent activity occurred. All the rep could offer was a $200 bonus.

I don't know what else to do. It may be a lost cause. I did submit a SBR compliant.

Did they explain what ICPs are?

[dealer wins]

Why would someone hack your account and play blackjack. Surely they would try to withdraw your $8000 to their account/ewallet. If this BJ betting is true it can only be the sportsbook doing it themselves. No motive otherwise.

Either that or the OP tilted on BJ himself.

[BigPage28]

Luckily for me I’ve never been “hacked” but I’ve had my funds disappear on a sportsbook to poker transfer I ended up getting my $ back the next day after they investigated the situation.. but anyways the point is way to much of this random sh.it wit people’s funds goes on on bet online. I only stick wit them because I like their payout options but hearing these type of stories like the OP, is becoming far to common there and I don’t like it.

[mcares77]

Did they explain what ICPs are?

I think that’s the correct acronym but BOL essentially said they could see that I use 2 devices my cell and laptop and that the casino activity came from my cell. I told them my cell is glued to my hip and that I was on my phone when my acct was being drained. I was kept logging in and out of my acct in disbelief.

[Optional]

I think that’s the correct acronym but BOL essentially said they could see that I use 2 devices my cell and laptop and that the casino activity came from my cell. I told them my cell is glued to my hip and that I was on my phone when my acct was being drained. I was kept logging in and out of my acct in disbelief.

Honestly, that sounds bad. In some other cases a few months ago they reversed stuff like this for people but it was my understanding that was after they decided it definitely did not come from the users device.

They have been good about making people good after hack incidents though, so maybe there is hope still.

[puckk]

cant they disable casino, poker, if users call and request to disable them?

[milwaukee mike]

cant they disable casino, poker, if users call and request to disable them?

that's always a good idea, i try to do that to protect myself from myself, but it also protects from hacking

here's what my betonline casino says

You are unable to play this game. Please contact our Customer Services for information.

[mcares77]

Why would someone hack your account and play blackjack. Surely they would try to withdraw your $8000 to their account/ewallet. If this BJ betting is true it can only be the sportsbook doing it themselves. No motive otherwise.

Either that or the OP tilted on BJ himself.

I was trying to think of a motive as well and all I could come with was BOL itself. BOL said the BJ player started off w/$1000 hands then $500 was winning and eventually lost it all. Took me 5 months to get to $8k from $700 and all gone in a matter of minutes.

[littlekona]

that's always a good idea, i try to do that to protect myself from myself, but it also protects from hacking

here's what my betonline casino says

You are unable to play this game. Please contact our Customer Services for information.

Every online book should have a opt out option for times from 1 hour to lifetime like nitrogen does and tvg in USA horses adw....not just for account security but for gambling addictions and budgeting for gambling....

[mcares77]

cant they disable casino, poker, if users call and request to disable them?

The BOL rep mentioned they can disable other types of betting like Casino. I told them to disable all betting except for Sportsbook which they did. I think the rep said the only exception is they can’t disable the live betting like live casino for some reason.

[moojoo]

Scam site. To many fraudlent activity,i wouldt put 1€ there.

[infotimbo]

I was trying to think of a motive as well and all I could come with was BOL itself. BOL said the BJ player started off w/$1000 hands then $500 was winning and eventually lost it all. Took me 5 months to get to $8k from $700 and all gone in a matter of minutes.

are you sure he didn't try to withdraw the money before that? You should be able to see all requests (also denied ones) in your payout history.

I had a similar problem with another book a couple of years ago, and in that case, a maximum payout was requested (denied, fortunately, and the account blocked), and the remaining funds then lost in the casino.
I couldn't think of a motive for that in that case either. Maybe it's just what they do, try to get what they can, gamble away the rest.

[littlekona]

Post hand history if u can...obviously if it’s a fraudster he isn’t going to play basic strategy as you would with 8k...also on your other wagering accounts do you play casino ever even once?

[mcares77]

are you sure he didn't try to withdraw the money before that? You should be able to see all requests (also denied ones) in your payout history.

I had a similar problem with another book a couple of years ago, and in that case, a maximum payout was requested (denied, fortunately, and the account blocked), and the remaining funds then lost in the casino.
I couldn't think of a motive for that in that case either. Maybe it's just what they do, try to get what they can, gamble away the rest.

I checked my payout history and there were no payout requests processed/cancelled/denied. I definitely wished I had requested a payout before this occurred.

In your case, were you able to recover your funds?

[mcares77]

Post hand history if u can...obviously if it’s a fraudster he isn’t going to play basic strategy as you would with 8k...also on your other wagering accounts do you play casino ever even once?

I don't have access to casino anymore as I asked BOL to disable. But what does sound fishy now that I think about it is I had asked the BOL rep if they could send me the BJ transactions and she stated that the dept who handles this would probably not provided the info because of privacy issues.

I only have a BOL account and was idle for a few years until last Aug and been betting only on sports.

[mcares77]

Scam site. To many fraudlent activity,i wouldt put 1€ there.

What site would you recommend? I may be looking to use another wagering site.

[infotimbo]

I checked my payout history and there were no payout requests processed/cancelled/denied. I definitely wished I had requested a payout before this occurred.
In your case, were you able to recover your funds?

not the money (~200 Euro) which was lost in the casino, no. But the denied payout request were booked back to my account later on, yes.

I only have a BOL account and was idle for a few years until last Aug and been betting only on sports.

may I ask if you changed your password back then, and if it was unique (not used for other bookies)? Betonline (among others, like Tipico, some 10bet clones and so on) seems to be one of the most targeted bookies for "hackers", and, as mentioned in another thread, I'd think the logins used for that are likely to be from an older database stolen somewhere a while ago.

Edit: and make sure to not use that same password at any other bookie btw. Personally I had different accounts with the same e-mail + password combination attacked within a couple of days back then.

[moojoo]

What site would you recommend? I may be looking to use another wagering site.

Im not US bettor,so i cant give you genuin answer hence im not using those sites. Maybe best option right now is Bookmaker/BetCris.

[mcares77]

not the money (~200 Euro) which was lost in the casino, no. But the denied payout request were booked back to my account later on, yes.



may I ask if you changed your password back then, and if it was unique (not used for other bookies)? Betonline (among others, like Tipico, some 10bet clones and so on) seems to be one of the most targeted bookies for "hackers", and, as mentioned in another thread, I'd think the logins used for that are likely to be from an older database stolen somewhere a while ago.

Edit: and make sure to not use that same password at any other bookie btw. Personally I had different accounts with the same e-mail + password combination attacked within a couple of days back then.

I only have an acct on BOL no other bookies. Since I was idle for some time I had to reset my password when I started again on BOL in Aug18. Some lessons learned for me is to request payouts often and change my password often as well. I'm still hoping I get my funds back but BOL stance is that the activity came from the devices I normally use and logins were in my state, so I don't have valid claim.

[littlekona]

we need to start a post with all sites that have 2FA... the ones that I know of that I use are Nitrogen and Fairlay