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BEWARE OF MYBOOKIE!! .....also please help
Hello all,
I made my initial payout request with MyBookie in November, here's how it played out.
Nov 28: i request payout , text confirmation is not working so I talk to chat support who tell me to email my issue and all the payout info( amount, method, address, account number, etec) which I do immediately.
They respond by informing me I need to send them new Id, so I comply.
Dec 1st: I receive an email saying they have received my request. Boxes are checked for rollover and documents but not gaming check or instructions have been verified.
Dec 3rd: receive email with all boxes checked. Money has been removed from account.
Dec 4th: over 24 hours no btc received so I send a polite email asking if all is well.
Dec 5th: receive an email telling me that I can expect to see the funds in my account after 7pm EST the following day.
Dec 7th: money is returned to my account and I am offered 100 free play to switch to wire.
Dec 10th: I request wire and give them a call, I am credit with 100 freeplay(which I still have not used)
I receive confirmation email with 2/4 boxes checked. Once again missing instructions and gaming checks. Bottom of this email reminds me that “ keep in mind btc payouts are the fastest payment solution” a slap in the face.
Dec 11th: I log on to find I have been limited and that I will not be receiving payout until I comply with rule #28
After this point i sent them another email, they asked me to contact them over the phone. i responded in email asking them to please deal with me over email, they did not respond, i sent two more emails, they did not respond. they clearly did not want any evidence of my interactions with them
Finally i paid for an app on my phone that records phone calls, then i gave them a call and recorded it, by the end of the first call i was assured that someone in charge of my account would call me the following day, the call never came so i called again. The second call was even worse, i was connected with a customer service agent whom went to connect me with the agent in charge of my case, after assuring me he had connected with the agent and would be transferring my call i was put on hold. Upon returning i was connected with the same customer service agent, whom informed me he was now in charge of my case, so i explained my case to him. Then he just stuttered for a few minutes and disconnected the call (I have the recording, it's actually mildly humorous).
Long story short i am being told i need to comply with rule #28
For those not familiar rule #28 reads like this
"requires equal dollar amounts of action between full games and partial games (first half, second half, quarters, propositions, etc.). This rule applies to live wagering as well."
So basically i am being told in order to get payout i must wager 94k full games.......
Seems like a pretty easy way to rob me in my opinion, not to mention they applied this rule to me after already running me through a bunch of hoops which makes me not trust them at all. I feel like even if i do this, and manage to keep my winnings, they are just going to give me another hoop to jump through later.
I have given these guys so many opportunities to make right and talk with me about this, this has been the most stressful two months of my life. I filed a formal complaint with SBR a few hours ago, let this be a warning to all. MyBookie is dangerous.
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brendon gave PanamaBrad 2 Betpoint(s) for this post.
Originally Posted by BetJesus
