[Massiano]

Hello guys,

I made a withdraw request at the beginning of september. But they declined it and said that my account is under investigation. I asked them why several times via email and also phone but they never answered and never gave me detailed information. Support always only said that they dont know themselves.
Now we have end of the year and still the same situation. I cant make any withdraw...I am customer for more than 6 years now and account is fully verified.
They dont pay my money for MORE than 4 months now and still say that account is under investigation. They are crazy...
anybody knowing what to do in that case? Already contacted MGA, police should be next step.


Edit: Balance is 1500 EURO at the moment...

[Optional]

Under their license conditions if there is a suspicion of criminal activity they are supposed to report it and tell you nothing more than an investigation is underway.

Which can make it very difficult to assess if they are acting properly or not.

I doubt the police will be of any help as they will just refer you to the MGA as the legal regulator I would think.

What have the MGA said?

[lonnie55]

The best thing in a situation like this is to wait until their investigation has been finished. Although it must feel hard and totally unfair for you.

I went through these investigations a couple of times and in hindsight I can say that all the efforts I made during the investigation time were a total waste of time. Usually such an investigation should not take longer than 6-9 months.

Did they return your last deposit at least?

[Massiano]

''they are supposed to report it and tell you nothing more than an investigation is underway.''
-report to?

highest betting amount was 250 Euro...this can be criminal activity? curious...

No MGA reply yet.

@lonnie55: no money received.

[Optional]

''they are supposed to report it and tell you nothing more than an investigation is underway.''
-report to?

highest betting amount was 250 Euro...this can be criminal activity? curious...

No MGA reply yet.

@lonnie55: no money received.

It depends what it is. ESSA for match fixing, the MGA and relevant authorities for money laundering or terror funding etc.

You may have just bet on a match that had unusual betting activity, or made the same bet at the same time as "syndicate" gnomes.

I know from other problems with Bet At Home that they will refuse to discuss details with SBR and tell us to refer to the MGA, but you are welcome to submit a sportsbook complaint form to make sure SBR admin are fully aware of the problem.


If you can find a local lawyer who will write a letter of demand to BAH and the MGA for you at a cheap price, that might illicit more information about exactly what is going on.

[Massiano]

thanks for your answer...but so for me it would be normal to get in touch with those authorities and talk about the case.

[Massiano]

no reply from SBR and MGA yet

[Optional]

thanks for your answer...but so for me it would be normal to get in touch with those authorities and talk about the case.

You are more than welcome to contact ESSA and the MGA.

ESSA will generally not tell you much but I have seen them reply to people saying No Investigation was underway when books have falsely claimed that is the reason for delay.

[lonnie55]

Which match is it about?

[Massiano]

dont know exactly because I didnt make withdraw request for long period...


must be one of those.

[lonnie55]

dont know exactly because I didnt make withdraw request for long period...


must be one of those.

Suspicious moves on all of these three matches. Bad for you as I'm sure you are not involved in a mafia syndicate or whatsoever but I can see why bah is investigating. Hopefully they don't need that long (sometimes it takes 12+ months).

[Massiano]

no reply from anybody...Bet-at-home Support also no reply on any message.

[moojoo]

Lonnie where do you get thos info about suspicious moves on certain matches?

Massiano you dont bet every day,and all your matches suspicious.... betting 250 to stay under radar...

[Massiano]

Lonnie where do you get thos info about suspicious moves on certain matches?

Massiano you dont bet every day

What do you mean? I bet every day...but not often at Bet at home.

[moojoo]

At BAH you dont bet regulary,and all your matches are suspicious according to Lonnie. Basically you draw some attention with your patern. Most likely you are getting that info from some site and they are thinking you are coonected with syndicat betting. Im not saying you are or not cheater,just stating obvious.

[lonnie55]

Lonnie where do you get thos info about suspicious moves on certain matches?

oddsportal for pre moves and nowgoal.com for live moves

[Massiano]

At BAH you dont bet regulary,and all your matches are suspicious according to Lonnie. Basically you draw some attention with your patern. Most likely you are getting that info from some site and they are thinking you are coonected with syndicat betting. Im not saying you are or not cheater,just stating obvious.

just following Asian markets and checking dropps. Never had problems with this before at any bookie