Originally Posted by
RoyW
I'm a dutch citizen. And also dutch players arent allowed anymore, but this had nothing to do with the situation.
Anyways, theres an update. Today i received my money back.
The first time i got a normal response by email and more than one line of text. Pleasantly surprised.
I put my case on multiple websites, send all to the Curaçao egaming association (where they have their license from) and to their admin of security.
As i am very much relieved that my case is solved, i do want to warn other players before using this bookie. This email today came as a real surprise. I dont know what or who made them decide to let me withdraw and send a nice email back with apologies included, but it definitely isnt the way it should be.
They are very rude and disrespectful when dealing with situations like this. They dont answer your questions, but just send you a one line email for example; "security is waiting for screenshots of bank account with your name"
When you reply with screenshots of your bank account with name through your mobile app you get the exact same email back; "security is waiting for screenshot with bank account and your name"
They don't explain what they mean exactly and that they need a screenshot from your pc.
You just have to find out yourself and try to keep your frustration the meanwhile.
It's a shame they act like this, as their website and apps are one of the best for betting in the market and they could be one of the biggest in the future if only they treat their customers how they should.
In conclusion, I'm glad this situation is over and i surely won't ever use this bookie again.
TL;DR Stay away from this one.