[energizer]

Hello




Nitrogen just closed my account out of no where, FOR NO VALID REASON WHATSOEVER. They said they have found my account to be related to several multiple Nitrogen users, but I literally been using the same one for the last 4-5 years and have no other "active accounts" that i'm aware of.




" Please be aware that our Security team has found your account to be related to multiple Nitrogen users. "

" You have been sharing wallet information, location and transfers with several active Nitrogen accounts. "




This is bollocks! I have no clue who or what those accounts are. I literally only use one account. Don't play poker or casino. I don't share my wallet information. I don't use any VPN. As for transfers, maybe a couple of time to other nitro pals but in no way are we related to each other. Why do they even allow transfers if this can cause problems?




This is ridiculous. I've been a loyal member of this site for years, done probably over 250-500 BTC in transactions and never did anything wrong.




Just got a reply that a second review have been requested to their security team.




I hope this can get fixed. Just wanted to tell others in the meanwhile.

[energizer]

This is the second time by the way they are doing this, and it seems it's been a common occurence by reading some of the posts here and in reddit. The firs time was esports related which was fixed. This is really stressing me out. I don't have a big balance at all but I have done absolutely nothing wrong.

[energizer]

"Hello 6XXXXX,As mentioned before, we do not allow multiple accounts. By opening an account with Nitrogen Sports, customers enter into an agreement with Nitrogen Sports to abide by the site rules.Keep in mind, our security department reserves the right to close any account if evidence of play contrary to accepted standards of fair dealing, is found or suspected. Such account termination and the seized of funds shall be made by Management in its absolute discretion. We have permanently blocked your access and the decision is final and as per management. Best regards,Abraham.Security Department."

-----

This is PURE BS. Multiple accounts?? I don't use multiple accounts at all. I have using the same one for years. Can anybody help me at all?

I have 0.1 BTC in it.

[energizer]

BEWARE of Nitrogen Sports. I wouldn't trust this book at all now. They can closed your account at any time without valid reasons.

[energizer]

They won't even disclose which accounts they're accusing me of being related to. I have been using only ONE, the same one for the past 4 years.

[senseionline]

beware they can open account and block you again without any reason they done that with me

[energizer]

"Hello 6XXXXX,We regret we are unable to re-escalate your inquiry.As per our Management, this decision is final.Regards,Diane."

--

This makes absolutely NO SENSE. They won't tell me which accounts I am accused of being related to or multi-accounting.

I have NOT violated any rules and have been using the same one and only account for years!!

[BankrBIG]

Their website is bullshit, you only have two options when you go to the website, either login or create a new account. They don't allow you to look at the help section or anything, so its easy to get caught in their trap. When I saw that the last time I came, it gave me a sense of shadiness from them. Figuring out old passwords is only available through Google search.

They still haven't replied to my old password and account request. That's why I went here looking for a new book because i didn't want to give them a reason to confiscate my winnings, if I even win.

[milwaukee mike]

only thing i can think of is you and some of the people you transferred to were betting the same stuff? seems like you were making big bets so maybe a max e-sports bet that someone else you had a history with also bet?

thank heavens there was only .1 btc in the account that they are trying to steal

[littlekona]

file a compliant with SBR. Nitrogen does not just randomly freeze accounts and they do have the excellent security for players protection. today's technology makes it easy to catch people who violate rules..

[energizer]

only thing i can think of is you and some of the people you transferred to were betting the same stuff? seems like you were making big bets so maybe a max e-sports bet that someone else you had a history with also bet?

thank heavens there was only .1 btc in the account that they are trying to steal

Not at all. The bets I make are no where close to their betting limits and the amounts I've transferred to some of my friends there are really really small. They have given me no exact reason at all as to why they are closing my account or which accounts they are referring to for the "multi-accounting". I can't even appeal their decision and they offered me no way at all to try and fix the problem.

"We regret we are unable to re-escalate your inquiry.As per our Management, this decision is final."

"The security team has closed your account. We will no longer address this situation, their decision is final."

"We do understand your concern, we do apologize for this inconvenience. Our Security department conducts an investigation and reach a decision, we have no say or control over that. They have decided to close your account and we do not have any additional information to provide you with.We appreciate your understanding.Best Regards,"


They are closing my account without giving me any real reason and leaving me helpless. Their support can't even offer any support. Again, I do NOT use any alternate accounts at all. I may, in the past have created some random accounts accidently from my phone but in no way shape or form have I used any of those to place any bets at all. I don't even use those accounts.

I would understand if there was a real explanation behind the account closure, but there is none. I would be happy to provide any proof they need, but have been given no response at all. My funds is still stuck there. I've faithfully been using only one account since I've joined and made countless of deposits/withdraws/bets and out of the blue my account is closed without any further explanation?

I have not broken or violated any of their rules and terms, do not circumvent any limits in an intend to defraud them. Have been using the same account for the past 4 years without any problems and in no way am I a whale or anything like that. I'm a normal user betting average amounts.

I would avoid them at all cost until further notice. They can simply just flip the switch out of no where and close your account without giving you any real explanation or any way to help you plead your case.

[energizer]

file a compliant with SBR. Nitrogen does not just randomly freeze accounts and they do have the excellent security for players protection. today's technology makes it easy to catch people who violate rules..

I did. I have not violated any of their rules. I've been using the same account for the past 4 years and only this account have I ever deposited and placed bets.

[energizer]

I also agree that they have excellent security and have always preached them over the years. But this makes absolutely no sense whatsoever. I do not call this players protection at this point. This is simply, you're going to death row and you can't plead your case. You're guilty until proven guilty.

[milwaukee mike]

Not at all. The bets I make are no where close to their betting limits and the amounts I've transferred to some of my friends there are really really small. They have given me no exact reason at all as to why they are closing my account or which accounts they are referring to for the "multi-accounting". I can't even appeal their decision and they offered me no way at all to try and fix the problem.

"We regret we are unable to re-escalate your inquiry.As per our Management, this decision is final."

"The security team has closed your account. We will no longer address this situation, their decision is final."

"We do understand your concern, we do apologize for this inconvenience. Our Security department conducts an investigation and reach a decision, we have no say or control over that. They have decided to close your account and we do not have any additional information to provide you with.We appreciate your understanding.Best Regards,"


They are closing my account without giving me any real reason and leaving me helpless. Their support can't even offer any support. Again, I do NOT use any alternate accounts at all. I may, in the past have created some random accounts accidently from my phone but in no way shape or form have I used any of those to place any bets at all. I don't even use those accounts.

I would understand if there was a real explanation behind the account closure, but there is none. I would be happy to provide any proof they need, but have been given no response at all. My funds is still stuck there. I've faithfully been using only one account since I've joined and made countless of deposits/withdraws/bets and out of the blue my account is closed without any further explanation?

I have not broken or violated any of their rules and terms, do not circumvent any limits in an intend to defraud them. Have been using the same account for the past 4 years without any problems and in no way am I a whale or anything like that. I'm a normal user betting average amounts.

I would avoid them at all cost until further notice. They can simply just flip the switch out of no where and close your account without giving you any real explanation or any way to help you plead your case.

how can you accidentally create a new account? doesn't it require entering a captcha?

i'm also confused how you are a normal user betting average amounts, yet have run 250-500btc in action? i would think average bet size would be $50, that takes a lot of bets.

it sounds harsh but i would consider myself lucky that there was only .1 btc in the account

[Crusherrr]

how can you accidentally create a new account? doesn't it require entering a captcha

Nope. When you go to the site it gives you two options. I agree,create anonymous account or Log In to Existing Account. I've clicked create anonymous account at least a few times and all it takes is to click that button and you have made a new account and it's linked to your IP.

I don't keep much in Nitrogen anymore but I used to keep several BTC and really lucked out with my balance when the price got to it's all time high. I obviously never used the additional accounts created by mistake but this isn't like going onto Bookmaker website and accidentally clicking Sign up instead of Log In. On a site like Bookmaker you have to enter all of your details and hit confirm/set up account etc. On Nitrogen all it takes is clicking the left button instead of the right and you have a new account made just like that.

[littlekona]

Nope. When you go to the site it gives you two options. I agree,create anonymous account or Log In to Existing Account. I've clicked create anonymous account at least a few times and all it takes is to click that button and you have made a new account and it's linked to your IP.

I don't keep much in Nitrogen anymore but I used to keep several BTC and really lucked out with my balance when the price got to it's all time high. I obviously never used the additional accounts created by mistake but this isn't like going onto Bookmaker website and accidentally clicking Sign up instead of Log In. On a site like Bookmaker you have to enter all of your details and hit confirm/set up account etc. On Nitrogen all it takes is clicking the left button instead of the right and you have a new account made just like that.

Having multiple accounts is not the issue...I have 100’s anonymous accounts that I have done on accident or just to check odds without doing my 2FA....but I have never used any..nitrogen can tell if you are...the only time I have had my account frozen for security is using different IP address when withdrawling funds...but they cleared up in reasonable timeframe after asking for my home IP address..

[energizer]

My other accounts that I have created in the past, have no activites in it whatsoever. Never ever made any deposits in them or made any wagers in them.

I have been using only one account for the past years.

i'm also confused how you are a normal user betting average amounts, yet have run 250-500btc in action? i would think average bet size would be $50, that takes a lot of bets.
it sounds harsh but i would consider myself lucky that there was only .1 btc in the account

I bet almost every day. Do a lot of deposits. For the past 4 years on Nitrogen. I can wager anywhere from $20 to 5k. My bet size are not only $50.

The amount of money locked up in my account might not be a big issue for some, but it is currently for me given my current financial situation. And those are my own funds that I have deposited recently.

And yes They have provided no evidence at all of exactly what I have done wrong. Simply copy and pasted rules.

[milwaukee mike]

My other accounts that I have created in the past, have no activites in it whatsoever. Never ever made any deposits in them or made any wagers in them.

I have been using only one account for the past years.


I bet almost every day. Do a lot of deposits. For the past 4 years on Nitrogen. I can wager anywhere from $20 to 5k. My bet size are not only $50.

The amount of money locked up in my account might not be a big issue for some, but it is currently for me given my current financial situation. And those are my own funds that I have deposited recently.

And yes They have provided no evidence at all of exactly what I have done wrong. Simply copy and pasted rules.

fill out a sportsbook complaint form, hopefully you get the money back.

i do think it's weird that you say you are a normal user betting average amounts, but have made bets of 5k, that is certainly not normal or average

[milwaukee mike]

Nope. When you go to the site it gives you two options. I agree,create anonymous account or Log In to Existing Account. I've clicked create anonymous account at least a few times and all it takes is to click that button and you have made a new account and it's linked to your IP.

I don't keep much in Nitrogen anymore but I used to keep several BTC and really lucked out with my balance when the price got to it's all time high. I obviously never used the additional accounts created by mistake but this isn't like going onto Bookmaker website and accidentally clicking Sign up instead of Log In. On a site like Bookmaker you have to enter all of your details and hit confirm/set up account etc. On Nitrogen all it takes is clicking the left button instead of the right and you have a new account made just like that.

ok, only asking because now when i click on new account it does a captcha

[energizer]

fill out a sportsbook complaint form, hopefully you get the money back.

i do think it's weird that you say you are a normal user betting average amounts, but have made bets of 5k, that is certainly not normal or average

I have made bets of a few thousand on rare occasions. I normally bet on average a few hundreds per bet. That's certainly average. And by no mean is 5k considered high at all in the sportsbook industry. There's often people betting over 20k to 100k in there. There's people betting millions $ on soccer matches around the world in sportsbooks. "5k" is peanuts.

[energizer]

Back to the topic, strangely I tried to make a withdraw and it went through. Still no help on the closure of my account. No valid reason or evidence given. It's a shame because I really like the site and have been using it faithfully for the past years and have NEVER done anything shady at all. This is a nightmare, because It's my preferred BTC book and would hate not being able to use it.

Another user reported the exact same problem as me in reddit. Got a reply from SBR complaint and they'll speak with Nitro. I'll post once I receive an update.

[SBR Forum]

Back to the topic, strangely I tried to make a withdraw and it went through. Still no help on the closure of my account. No valid reason or evidence given. It's a shame because I really like the site and have been using it faithfully for the past years and have NEVER done anything shady at all. This is a nightmare, because It's my preferred BTC book and would hate not being able to use it.

Another user reported the exact same problem as me in reddit. Got a reply from SBR complaint and they'll speak with Nitro. I'll post once I receive an update.

Glad to hear your payout went through. Nitrogen can close an account for whatever reason they want, as long as you are paid. We will report back to you regarding your account status.

[energizer]

Thank you.

[NYproGambler]

this just happened to me as well.. they wanted to know what my relationship was with my friend's account. and now they froze my account with fund in it and they will not answer me back..

[milwaukee mike]

I have made bets of a few thousand on rare occasions. I normally bet on average a few hundreds per bet. That's certainly average. And by no mean is 5k considered high at all in the sportsbook industry. There's often people betting over 20k to 100k in there. There's people betting millions $ on soccer matches around the world in sportsbooks. "5k" is peanuts.

less than 1% of all online gamblers have made 5k bets... if 5k bets aren't considered high then why are the limits much smaller than that on almost every sport at every book?

[NYproGambler]

nitrogen is really bullshit book... I am not sure what I did wrong to begin with but they are holding my money for next 24-48 hours until they do their investigation.. this is unacceptable....

[energizer]

My account have been fixed and it's back to normal. Thank you SBR, Matt and Nitrogen in the handling of this situation.


"Hello 6XXXXX,I hope this ticket finds you well.First of all, let me apologize for the inconvenience that you have encountered towards this account restriction. Security is very important for Nitrogen Sports.Our Risk management team has finished the random security review to your account, and we have cleared your case and your account is in good standing now.A series of transfers have triggered the Fraud alter on your account, and we needed to confirm that there was no evidence of Fraud, which we concluded already.I also wanted to apologize for a confusion in regards to the perspective that some of the replies from our support agents, since they try to protect accounts and provide the best security as possible.Our agents tried to address the subject but were unable to tackle the situation as it presented itself. For that, we offer you our sincerest apologies. it is always our intent to provide the best and most acute service experience, in order to avoid this "back and forth" type deal you've had to suffer. Although your balance was never retained or void, you could always ask for your BTC. It is in view of this and as a token of our appreciation that we've awarded your account with 0.05 BTC Freebet. We hope you find this reward to your liking.Let us know if you have any concerns.Regards,Rocco"

[Optional]

@Energizer, if one of your friends did something dodgy they may not tell you any more about it than they found a connection with another player.

Same as they would not tell other players personal info about your account usually.

[Optional]

My account have been fixed and it's back to normal. Thank you SBR, Matt and Nitrogen in the handling of this situation.


"Hello 6XXXXX,I hope this ticket finds you well.First of all, let me apologize for the inconvenience that you have encountered towards this account restriction. Security is very important for Nitrogen Sports.Our Risk management team has finished the random security review to your account, and we have cleared your case and your account is in good standing now.A series of transfers have triggered the Fraud alter on your account, and we needed to confirm that there was no evidence of Fraud, which we concluded already.I also wanted to apologize for a confusion in regards to the perspective that some of the replies from our support agents, since they try to protect accounts and provide the best security as possible.Our agents tried to address the subject but were unable to tackle the situation as it presented itself. For that, we offer you our sincerest apologies. it is always our intent to provide the best and most acute service experience, in order to avoid this "back and forth" type deal you've had to suffer. Although your balance was never retained or void, you could always ask for your BTC. It is in view of this and as a token of our appreciation that we've awarded your account with 0.05 BTC Freebet. We hope you find this reward to your liking.Let us know if you have any concerns.Regards,Rocco"

[Optional]

nitrogen is really bullshit book... I am not sure what I did wrong to begin with but they are holding my money for next 24-48 hours until they do their investigation.. this is unacceptable....

Try to be patient.

It's not really abnormal at any book.

Good security is good for us as well as the book.

[NYproGambler]

Try to be patient.

It's not really abnormal at any book.

Good security is good for us as well as the book.

Well.. This happened so randomly... I dont even know why and how i got in this situation.. I will probably wait till tomorrow to see what they say.. If nothing till tomorrow, i will file a complaint.

[cyclingbettor]

"We regret we are unable to re-escalate your inquiry.As per our Management, this decision is final."

"The security team has closed your account. We will no longer address this situation, their decision is final."

"We do understand your concern, we do apologize for this inconvenience. Our Security department conducts an investigation and reach a decision, we have no say or control over that. They have decided to close your account and we do not have any additional information to provide you with.We appreciate your understanding.Best Regards,"

I'm glad that this situation was resolved, but at the end of the day I would have to assume energizer did nothing wrong, seeing as his account was reactivated, and yet those were the responses from Nitrogen prior to filing an SBR complaint. So, perhaps their security checking isn't always accurate. Just my take.

[Optional]

Well.. This happened so randomly... I dont even know why and how i got in this situation.. I will probably wait till tomorrow to see what they say.. If nothing till tomorrow, i will file a complaint.

[milwaukee mike]

@Energizer, if one of your friends did something dodgy they may not tell you any more about it than they found a connection with another player.

Same as they would not tell other players personal info about your account usually.

exactly

all we hear is "oh gee whiz i'm just a normal player" "that just so happened to have transactions with other members" "and oh yeah i just so happen to bet $20 sometimes, and other times i bet $5,000 all depends on the way the wind blows i guess"

all these things are red flags to a book, and if one of the correlated accounts does something then you're all unfortunately guilty by association

[energizer]

Hello moderator or administrator, could you please edit this thread to "resolved" status?

Much appreciated.