[aljack]

Pinnacle closed my account on Monday after I made a large deposit.

They suspended my wagering and withdraws about 12hrs later. Emailed me telling me to provide further ID (I provided KYC information when I initially signed up)

I was going back and forth with them since Monday - I sent a whole slew of documentation to them on Thursday, including a confirmation letter from the 3rd party deposit app that I used.

As of Thursday evening I have heard nothing back from them and now my access to the website is completely blocked if I log into my account.

I don't really care if they are booting me for whatever reason they give - I know I did nothing wrong. I just want my money back.

Has this happened to anyone ??

[aljack]

There's only 2 reasons I think they may be booting me...

#1 - My house mate and I share an internet connection, he recently signed up with Pinnacle and I suspect they think something shady was going on.

#2 - the DOB on my passport is actually incorrect. So my driver's ID, my birth certificate and my health card all have the proper DOB, but for some stupid reason - the idiots who produced my passport screwed up and my DOB on my passport is incorrect.

Again, full disclosure, those are the only 2 reasons I could think of as to why they would suspend my account.

I just want to know that if they do boot me - that my money is safe and will be returned...

If anyone has any similar stories. Please let me know.

[Optional]

If you did not refer each other or bet the same markets for a combined over the limit, then you should get your money back, or just have your account approved.

[lonnie55]

#2 - the DOB on my passport is actually incorrect

lol

[aljack]

lol

I know. It's a joke. Only realized now and I have traveled out of the country with it multiple times since getting it in August.

[aljack]

If you did not refer each other or bet the same markets for a combined over the limit, then you should get your money back, or just have your account approved.

We did nothing of the sort. It's just shady to me how the communication carried on back and forth up until Thursday and then a complete drop off on Friday. I was also able to log onto my account up until today, and this morning I tried to log in and it simply said "Account Closed: Please contact customer support"

So anyways, just hope I get my money back - or I will raise hell.

[lonnie55]

If you did not refer each other or bet the same markets for a combined over the limit, then you should get your money back, or just have your account approved.

It's not even possible. Syndicate betting is not a factor at books like Pinnacle because the price gets adjusted with every bet. Synchronized betting is technically impossible.

I think it's due to the wrong DOB. I mean, there are few documents where the personal details better should not be incorrect (birth certificate, ID card and passport).

[aljack]

The person who punched in my DOB must have punched in the issue date of my Birth Certificate because those two dates match.

I wonder if I go to the passport office and get it changed, if they give me some kind of proof that there was a mistake - maybe that will help me.

Either way, I just want my money back in a reasonable time.

[Alfa1234]

Don't worry about it, you'll get it back and probably your account will just get verified. Give them some time and maybe send them your birth certificate so you can give a reason why the date on the passport is wrong. They will never confiscate your money.

[aljack]

Don't worry about it, you'll get it back and probably your account will just get verified. Give them some time and maybe send them your birth certificate so you can give a reason why the date on the passport is wrong. They will never confiscate your money.

I sent them every piece of ID that I have to my name on Thursday. Only for it to be followed up by my account being completely shut down with them, prior to sending all my documents I could atleast get into my account, but the wagering and withdraws were suspended - now I can't even log in.

IDK what they think I am doing, but it is immensely frustrating being left in the dark about it.

But it is what it is I guess.

[vampire assassin]

If you are from a Western country, there is no possible way your DOB is wrong on your passport. And if it were wrong, you would have corrected it many years ago.

When your passport DOB is wrong (forgery), you set off every possible fraud warning. How did you deposit?

[aljack]

If you are from a Western country, there is no possible way your DOB is wrong on your passport. And if it were wrong, you would have corrected it many years ago.

When your passport DOB is wrong (forgery), you set off every possible fraud warning. How did you deposit?

You have 0 clue what you are talking about.

I had my passport renewed in August. I am Canadian. The passport came back with the incorrect birthdate. The person who punched in my birth date was looking at the issue date of my BC and not my actual birth date. It was a data entry error. Since I only received my new passport in August and have traveled with it without any problem (to the US and to Europe), I never noticed up until trying to register with a new bank just a few weeks ago.

If you are suggesting that I am lying, you are utterly ignorant. I have photographic proof of this, so your statements of certainty regarding whether or not this is possible, or why it hasn't been changed yet are just outright stupid.

I deposited using MuchBetter, a 3rd party deposit app that Pinnacle offers.

[Optional]

It's not even possible. Syndicate betting is not a factor at books like Pinnacle because the price gets adjusted with every bet. Synchronized betting is technically impossible.

I think it's due to the wrong DOB. I mean, there are few documents where the personal details better should not be incorrect (birth certificate, ID card and passport).

I think he'd better hope it's not that.

No one on earth is going to believe him about a genuine passport having an incorrect date of birth.

[lonnie55]

No one on earth is going to believe him about a genuine passport having an incorrect date of birth.

Well, imagine you are the AML officer of Pinnacle and you have to deal with documents that contain different DOB's. If I was the AML officer I would ask myself if ALL documents could have been possibly faked.

I'm not familiar with Canadian law at all but in most of the European countries an official document that is issued by the government HAS TO CONTAIN the correct data otherwise the document is considered invalid. When you receive your document you have to check if the information is correct. If not you are obliged to immediately inform the authorities.

[Optional]

Well, imagine you are the AML officer of Pinnacle and you have to deal with documents that contain different DOB's. If I was the AML officer I would ask myself if ALL documents could have been possibly faked.

I'm not familiar with Canadian law at all but in most of the European countries an official document that is issued by the government HAS TO CONTAIN the correct data otherwise the document is considered invalid. When you receive your document you have to check if the information is correct. If not you are obliged to immediately inform the authorities.

You're right, they probably will be reasonable about it.

But can you imagine being the AML officer and having someone with two accounts from the same address and IP and the worlds first ever "fake" passport issued by the Canadian govt to deal with?

What would the govt do if he tried to change it now? I can only imagine the hassle and potential mess it would create here. They won't just give people two different passports easily.

[Optional]

The person who punched in my DOB must have punched in the issue date of my Birth Certificate because those two dates match.

I wonder if I go to the passport office and get it changed, if they give me some kind of proof that there was a mistake - maybe that will help me.

Either way, I just want my money back in a reasonable time.

I'd demand a letter of explanation from them. Well ask firmly for one.

You may not need it but if something comes up in 5 years time, just imagine trying to get proof then?

[lonnie55]

You're right, they probably will be reasonable about it.

I didn't mean to say they will be reasonable about it. Actually I meant the exact opposite as matters stand now.

But in the end OP will be able to provide Pinnacle with enough documents to prove his identity and I'm sure Pinnacle will return his money. A letter of explanation from the authority could help.

[xKMACKx]

Go to the Passport Office asap and explain the situation. Get it done this week if you haven't already. As Optional noted, ask for a written reason as well.

[maritsa1819]

Go to the Passport Office asap and explain the situation. Get it done this week if you haven't already. As Optional noted, ask for a written reason as well.

How does he get passport office to acknowledge mistake without firing the employee who made it

[dealer wins]

If youve travelled with your passport "many times" I find it hard to believe the electronic systems used by airlines and airports didnt pick the DOB error up? It would be one of the things cross referenced to your Advanced Passenger Information that you supply when booking a flight?

[r_chancer]

Been checking the website for info for many years,but until now never really had anything to contribute; I am Canadian and I know 2 people who have an incorrect DOB marked in their Canadian passport

[mfins]

If you are from a Western country, there is no possible way your DOB is wrong on your passport. And if it were wrong, you would have corrected it many years ago.

When your passport DOB is wrong (forgery), you set off every possible fraud warning. How did you deposit?

Not True, My brother US Citizen was issued a passport with the wrong DOB. He has had it for ten years and never went to get it corrected because he didn't want to deal with the BS at the passport office. He has never had an issue traveling with it.

[xKMACKx]

How does he get passport office to acknowledge mistake without firing the employee who made it

That's not his problem if an employee gets fired? I dont understand what you're getting at.

[Optional]

Been checking the website for info for many years,but until now never really had anything to contribute; I am Canadian and I know 2 people who have an incorrect DOB marked in their Canadian passport

Interesting.

[xpress]

To OP
Make sure when you go to the passport office, they won't totally DELETE you.

[aljack]

I'm not familiar with Canadian law at all

Clearly not.

[aljack]

If youve travelled with your passport "many times" I find it hard to believe the electronic systems used by airlines and airports didnt pick the DOB error up? It would be one of the things cross referenced to your Advanced Passenger Information that you supply when booking a flight?

There is no 'advanced passenger information' - you put your name when you buy the ticket. They don't know what my real birthdate is, so how are they going to know it's a mistake ?? I flew to Vegas and to England over the past 4 months without any issue.

I didn't know we had so many travel, immigration and airport security experts on the forum...

[aljack]

Been checking the website for info for many years,but until now never really had anything to contribute; I am Canadian and I know 2 people who have an incorrect DOB marked in their Canadian passport

It was a simple data entry error, as stated previously... Where my DOB was to be written in, the person wrote in the issue date of my birth certificate rather than the birth date. There is a clear correlation between the two documents.

Anyways - it'll be a week tomorrow and no one from pinnacle has returned my emails. Really need this $$ back asap.

Running out of patience at this point.

[Optional]

If you feel out of options with them directly, shoot in a sportsbook complaint form and we can try for you Aljack.

[aljack]

Thank you. I will give it another 24hrs. I just emailed them telling them I can provide written proof from my government that an error was made on my passport. I told them if the matter can not be rectified that I would like to request my money back.

Question: from the information I have given here - do they have any right to not give me back my money ?? Have I done anything that may forfeit my right to a refund ?? I have a strong feeling I am going to have a hard time getting my money back.

[Optional]

Thank you. I will give it another 24hrs. I just emailed them telling them I can provide written proof from my government that an error was made on my passport. I told them if the matter can not be rectified that I would like to request my money back.

Question: from the information I have given here - do they have any right to not give me back my money ?? Have I done anything that may forfeit my right to a refund ?? I have a strong feeling I am going to have a hard time getting my money back.

Well... I guess technically if they really believe you are not who you say you are they could.

But from what you say that is not going to be an issue.

And Pinny don't take deposits off people as common practice. In fact I can't recall the last time it did happen if it has. I'm sure they will be reasonable with you.

SBR would do everything we can to help sort it out if somehow that ended up happening. SBR very against deposit confiscation in general.

[aljack]

Well... I guess technically if they really believe you are not who you say you are they could.

But from what you say that is not going to be an issue.

And Pinny don't take deposits off people as common practice. In fact I can't recall the last time it did happen if it has. I'm sure they will be reasonable with you.

SBR would do everything we can to help sort it out if somehow that ended up happening. SBR very against deposit confiscation in general.

They just re-activated my account. All is well.

Thanks for the support SBR...

No thanks to all of the travel, immigration and airport security experts here.

We move forward!