1. 07-27-20 02:56 PM #1
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,116
    Betpoints: 16973

    Heritage CS: Great Experience Today

    I was impressed how Heritage CS rep Gabe went above and beyond today. He confirmed that I completed the "balance boost bonus" RO and was eligible for a free check payout. He even put in my request as we chatted. Another issue I had was that I wasn't seeing any cashback accumulation for all the bets I made this weekend. I was recently switched back to the 108 lines as was everyone else that used to participate in the now transferred 105 line program (via sister book Bet105). Gabe stated that previous 105 line clients will be able to see their cashback balance soon, and previous action since the switchover will be included in the computation.

    Just a great overall experience after a generous 20% cash bonus. Looking forward to trying out Bet105. The only thing better than a Heritage out is 2 Heritage outs. Hats off to Heritage and Gabe.
    Reply With Quote Reply With Quote
  2. 07-27-20 03:25 PM #2
    pologq
    When you are SBR you are SBR 4 Life
    pologq's Avatar Become A Pro!
    Join Date: 10-07-12
    Posts: 19,849
    Betpoints: 5971

    nice to hear positive CS experiences.

    i really do like the heritage/wagerweb customer service experiences. quick and efficient. as long as i am signed in too they never ask my account number or password either. i like that.
    Reply With Quote Reply With Quote
  3. 07-27-20 03:30 PM #3
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 37,099
    Betpoints: 90300

    Good stuff....
    Reply With Quote Reply With Quote
  4. 07-28-20 07:43 AM #4
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,760
    Betpoints: 9137

    Not the first time I've seen Gabe mentioned for kudos here.
    Reply With Quote Reply With Quote
Top
« Previous Thread | Sportsbooks & The Industry | Next Thread »