[manda1000]

Edit by SBR: BetOnline provided a phone recording where a male voice was heard in the background coaching you on your answers regarding your account activity, and your being linked to other account-holders. We are unable to represent you further as you were not forthcoming with us. BetOnline has refunded your deposits. Please note the following policy.

"It is required that the information provided by the Client at the time of signup be accurate and valid. BetOnline reserves the right to reject or cancel any account created if it has been determined that the Client has already created an account, that the information is invalid or inaccurate, has been blacklisted, or for any other reason left to the sole discretion of management. By opening an account with BetOnline, the Client agrees that all BetOnline client rules, policies and operating procedures will apply to them. BetOnline reserves the right to refuse Client's action or close their accounts if necessary to comply with any requirements that may be established. Clients shall not open more than one client account per household without prior written consent from BetOnline. If a client would like to test the system, BetOnline will provide the client with a demo account. In the event of a violation, BetOnline has the right to void all current and future play as well as the potential win/loss from that play."
_______________


Hey guys I’m writing because BetOnline closed my account after I won 11,955 on soccer through player props section for no reason.

It all started from 2 tickets I sent to them to show them that they had graded them two tickets wrong I even had sent them three other websites showing the same player they had put for two shots,he actually got the three shot just like what I had put him for but they denied those two tickets valuing at over 4,300 dollars.

Then they start to accuse me of playing on the same IP address as few other accounts holders.accusations because the person who introduce me to the site actually introduced his friends also and we got game day we watch the game together at each other houses when we can and when we got the time to and I only play sports and sports only.so you gotta place wagers before the game my point basically is no way we could be sharing IP address because we all live separate places and work separate places so they accusing me of same IP address with other players don’t makes sense because it’s not like I’m playing while we watching the game nah I don’t and sports. you gotta catch them early to get the good odds on them like days before especially soccer. So I said to the guy only way if you see same IP address unless I logged in to check my ticket after the game so the guy said everything was okay because he actually went ahead and unblock my account again.



I first requested a payout of 7,000 dollars, they put my account on hold and told me before I’m able to login again I’ll need to verify myself to them which I did and had to do 4 times in one week.

They eventually opened it up back and I login again and placed a few more bets on soccer Games so that took my account balance down to 11,304,96 and 204 dollars of pending wagers I then requested a next pay out this time again of 10,000 dollars to my surprise I got a email the following day stating my payout request was canceled so when I emailed and I ask why was this they said I didn’t replied to the email they sent me so when I look if I had received an email from BOL there was none so I told the rep I was on the phone with at the time to resend it then let me see,I got it. it’s saying I should verify my payout method, so I had to take screenshots of my bitcoin wallet to sent over to them to verify with all that did they sent me a email afterwards saying my account is closed and won’t be reopened back when I asked why no reason was given as to why this occurred.i got no answer!!

I kept calling them everyday and I’m still not able to speak with no one who’s able to help me resolved this issue each time I call it’s a different story now they saying I told them I didn’t create no account and i don’t play through it they obviously trying something slick don’t just trying really hard not to pay me my rightful winnings!! I’ve got proof guys I’m not lying please assist me guys ASAP!!

[manda1000]

Please assist me guys they keep changing their story as to why they did this saying I told them I never created my account it’s unfair!!

[firedawg]

Cool story

[ans61201]

Best advice Is relax. Stick to facts. Fill out a complaint form and sbr will take care of it.

It sucks but if you’re on the up and up they’ll help.

[Snowball]

You broke Rule #1:

General BetOnline Rules

1. Only one account allowed per person, family, household and IP address

https://www.betonline.ag/rules

[ans61201]

You broke Rule #1:

General BetOnline Rules

1. Only one account allowed per person, family, household and IP address

https://www.betonline.ag/rules

Another reason offshore < Vegas

(Rant from JJ)


Dumb rule, if common sense isn’t used. If it’s how he described, this shouldn’t be applied. This rule should only be a rule if people are using it to get bigger limits or taking advantage of bonuses.

These books bug you non stop about referrals but yet expect you to have never been with the person physically and shared a damn WiFi lol

Supposed to refer your mailman?


They all want to make it difficult to pay. Even the easy ones. Any delays they can create creates time for player to lose their wad

[SBR Genie]

Hi manda1000,

Please fill out and submit the SBR complaint https://www.sportsbookreview.com/sportsbook-complaint/ and we will try to assist you in this matter.

[Daddy89]

Ummm what about if he/she lose bets from same IP?

You broke Rule #1:

General BetOnline Rules

1. Only one account allowed per person, family, household and IP address

https://www.betonline.ag/rules

[Optional]

Hey guys I’m writing because BetOnline closed my account after I won 11,955 on soccer through player props section for no reason.

It all started from 2 tickets I sent to them to show them that they had graded them two tickets wrong I even had sent them three other websites showing the same player they had put for two shots,he actually got the three shot just like what I had put him for but they denied those two tickets valuing at over 4,300 dollars.

Then they start to accuse me of playing on the same IP address as few other accounts holders.accusations because the person who introduce me to the site actually introduced his friends also and we got game day we watch the game together at each other houses when we can and when we got the time to and I only play sports and sports only.so you gotta place wagers before the game my point basically is no way we could be sharing IP address because we all live separate places and work separate places so they accusing me of same IP address with other players don’t makes sense because it’s not like I’m playing while we watching the game nah I don’t and sports. you gotta catch them early to get the good odds on them like days before especially soccer. So I said to the guy only way if you see same IP address unless I logged in to check my ticket after the game so the guy said everything was okay because he actually went ahead and unblock my account again.



I first requested a payout of 7,000 dollars, they put my account on hold and told me before I’m able to login again I’ll need to verify myself to them which I did and had to do 4 times in one week.

They eventually opened it up back and I login again and placed a few more bets on soccer Games so that took my account balance down to 11,304,96 and 204 dollars of pending wagers I then requested a next pay out this time again of 10,000 dollars to my surprise I got a email the following day stating my payout request was canceled so when I emailed and I ask why was this they said I didn’t replied to the email they sent me so when I look if I had received an email from BOL there was none so I told the rep I was on the phone with at the time to resend it then let me see,I got it. it’s saying I should verify my payout method, so I had to take screenshots of my bitcoin wallet to sent over to them to verify with all that did they sent me a email afterwards saying my account is closed and won’t be reopened back when I asked why no reason was given as to why this occurred.i got no answer!!

I kept calling them everyday and I’m still not able to speak with no one who’s able to help me resolved this issue each time I call it’s a different story now they saying I told them I didn’t create no account and i don’t play through it they obviously trying something slick don’t just trying really hard not to pay me my rightful winnings!! I’ve got proof guys I’m not lying please assist me guys ASAP!!

The book does not need a reason to deny you service if they want. As long as they pay you out properly its their business and they can choose who they want and dont want.

BTW, if it is just you and not all your friends that have had their account closed as well, then there probably is a reason which is more to do with you than your game watching get togethers or your friends.

[JoeCool20]

These books bug you non stop about referrals but yet expect you to have never been with the person physically and shared a damn WiFi lol

Yeah, it's stupid to say you can't use the same IP address. Especially with a referral where you obviously know each other.
I had a twin brother and we used the same IP address/computer all the time, and none of the S-books ever said a word. I guess because they had our ID's. and they knew we were really 2 different people.

But since they have it in the rules that you can't share a computer/IP address, then they COULD have not paid us.

And they can use it as a reason to not pay this guy! I hope they don't.

[manda1000]

You broke Rule #1:

General BetOnline Rules

1. Only one account allowed per person, family, household and IP address

https://www.betonline.ag/rules

Which I’m fully aware of that from the very first day I was introduced to BOL!!!!!!!!i got a email today saying I told them I never created my account so that’s the reason why they closed it they keep lying...

[manda1000]

Yeah, it's stupid to say you can't use the same IP address. Especially with a referral where you obviously know each other.
I had a twin brother and we used the same IP address/computer all the time, and none of the S-books ever said a word. I guess because they had our ID's. and they knew we were really 2 different people.

But since they have it in the rules that you can't share a computer/IP address, then they COULD have not paid us.

And they can use it as a reason to not pay this guy! I hope they don't.

It’s just accusations to not payout because they had put my account on hold and it was under review I had to send over documents to verify my identity to them so my account can be reopened more than 4 times in one week because and then they eventually opened it again then after requesting a next payout they closed it again I’ve been on BOL for a year now so I’m pretty much aware of their rules I’m a regular player there!

[manda1000]

Cool story

BOL are really dishonest now they contacted me by email today saying the reason why they closed my account because I told them I never created it that’s crazy I’ve been on BetOnline for over a year now and this is my very first time winning and they don’t wanna pay me out I requested two payouts first time they put it on hold and my account was under review I had to take pictures of my self along with my bank statements and ID card they eventually opened it up back and I then requested a next one for 10,000 and then the other day I received a email saying my account was closed and funds will be confiscated..for no reason now they saying I told the manager I never created my account

[Microphone]

<50 posts at -145. I made $100 to start Tuesday morning opening this thread.

[JoeCool20]

BOL are really dishonest now they contacted me by email today saying the reason why they closed my account because I told them I never created it that’s crazy I’ve been on BetOnline for over a year now and this is my very first time winning and they don’t wanna pay me out I requested two payouts first time they put it on hold and my account was under review I had to take pictures of my self along with my bank statements and ID card they eventually opened it up back and I then requested a next one for 10,000 and then the other day I received a email saying my account was closed and funds will be confiscated..for no reason now they saying I told the manager I never created my account

All I can say is check that email/chat you had with them when they said you shared an IP with someone.

I'm sure you DIDN'T do it, but maybe while you were saying you never shared an IP, they are trying to say you said you never opened an account. Hell I don't know. File a complaint form with SBR and ask them to tell BOL to show/prove where you ever said in chat or email that you never opened an account. that's all you can do.

[manda1000]

You broke Rule #1:

General BetOnline Rules

1. Only one account allowed per person, family, household and IP address

https://www.betonline.ag/rules

It’s all accusations to avoid a payout they changed that as the issue as to why my account was closed and saying I told them I never created my account that’s why they closed my account..BOL are really unfair!!!

[manda1000]

The book does not need a reason to deny you service if they want. As long as they pay you out properly its their business and they can choose who they want and dont want.

BTW, if it is just you and not all your friends that have had their account closed as well, then there probably is a reason which is more to do with you than your game watching get togethers or your friends.

It’s just me probably because I’m the only one who won the guy who referred me to them won there before and had no issues withdrawing a few months back...

Now they saying I told them I never created my account that’s why they closed it...BOL really dishonest

[manda1000]

All I can say is check that email/chat you had with them when they said you shared an IP with someone.

I'm sure you DIDN'T do it, but maybe while you were saying you never shared an IP, they are trying to say you said you never opened an account. Hell I don't know. File a complaint form with SBR and ask them to tell BOL to show/prove where you ever said in chat or email that you never opened an account. that's all you can do.

Probably! But for sure BetOnline are really dishonest though they trying to steal more than 16,000 dollars I won in player props because they never graded all my tickets right

[Optional]

It’s just me probably because I’m the only one who won the guy who referred me to them won there before and had no issues withdrawing a few months back...

Now they saying I told them I never created my account that’s why they closed it...BOL really dishonest

That is a strange thing for them to say and you to not know about.

I wonder if there has been a misunderstanding during discussions?

Send in the SBR complaint form Genie linked above and hopefully we can find out more info for you.

[danshan11]

Yeah, it's stupid to say you can't use the same IP address. Especially with a referral where you obviously know each other.
I had a twin brother and we used the same IP address/computer all the time, and none of the S-books ever said a word. I guess because they had our ID's. and they knew we were really 2 different people.

But since they have it in the rules that you can't share a computer/IP address, then they COULD have not paid us.

And they can use it as a reason to not pay this guy! I hope they don't.

what happened to your twin brother?

[milwaukee mike]

what happened to your twin brother?

i was thinking the same thing

that's the second time he has said "i HAD a twin brother"

[manda1000]

That is a strange thing for them to say and you to not know about.

I wonder if there has been a misunderstanding during discussions?

Send in the SBR complaint form Genie linked above and hopefully we can find out more info for you.

I had filled out a few SBR forms already. I’ll surely fill out some more guys just so y’all understand fully. and I’ve sent over a few emails and the one stating I told them I never created my account along with my response to the email and few pictures of 2 of my tickets they graded incorrectly valued over 4,300.


From my knowledge I don’t think there was any form of misunderstanding because they been trying to accuse me of stuff I know nothing about from before they said this!

because I won over 16,000 dollars in player props and they only credited my account with 11,950 dollars.their just dishonest.luckily I’ve got recording and screenshots of my account .hopefully I had filed the complaint the right place but I had received an email from SBR saying y’all are gonna contact management.

[manda1000]

[QUOTE=JoeCool20;28127813]All I can say is check that email/chat you had with them when they said you shared an IP with someone.

I'm sure you DIDN'T do it, but maybe while you were saying you never shared an IP, they are trying to say you said you never opened an account. Hell I don't know. File a complaint form with SBR and ask them to tell BOL to show/prove where you ever said in chat or email that you never opened an account. that's all you can do.[/QUOTE

Will surely do thanks!

[joey sangria]

1. I’ve just crossed BOL off my list...........but I bet it is a “communication” error.

[Natty68]

I knew plenty of guys that shared one WiFi account living at the same address while living off campus at school. We all had Bovada accounts and never had a problem getting payouts.

[littlekona]

I knew plenty of guys that shared one WiFi account living at the same address while living off campus at school. We all had Bovada accounts and never had a problem getting payouts.

this^^^^^^
I had mutiple accounts on BOL as I created a new one after 5 years of not using...they notified me that I had a old account and merged them together no problem...there security dept has the technology to detect if peeps are bonus cheats or trying to get past bet limits or just regular guys betting...lots of fraudsters out there

[Optional]

I knew plenty of guys that shared one WiFi account living at the same address while living off campus at school. We all had Bovada accounts and never had a problem getting payouts.

You probably didn't all bet the same things at the same time for the limit?

Or do anything dodgy together to clear bonuses.

[Natty68]

Correct, no collaborating bets and no bonus whoring....none of us had the stomach for the rollovers.

[SBR Forum]

BOL are really dishonest now they contacted me by email today saying the reason why they closed my account because I told them I never created it that’s crazy I’ve been on BetOnline for over a year now and this is my very first time winning and they don’t wanna pay me out I requested two payouts first time they put it on hold and my account was under review I had to take pictures of my self along with my bank statements and ID card they eventually opened it up back and I then requested a next one for 10,000 and then the other day I received a email saying my account was closed and funds will be confiscated..for no reason now they saying I told the manager I never created my account

This was a phone conversation. We've advised BetOnline you consented for any recording to be shared. Have you always had a valid phone number on file?

[manda1000]

This was a phone conversation. We've advised BetOnline you consented for any recording to be shared. Have you always had a valid phone number on file?

Yes!!! I had received a missed call from a Las Vegas number yesterday not sure if it was them.

[robbypark]

Regardless of the validity of the original post, I can confirm that BOL has easily the worst customer service out of all the other sportsbooks I've ever played. Their agents literally don't have a clue what is going on and they almost never actually reply to any email inquiries. They also routinely incorrectly grade wagers or take weeks to grade tickets and it takes an eternity to contact them and to get them to grade them properly. It's why I barely play there anymore although I do still keep an account. It's a shame because they used to be so much better than this and these problems are easily fixable. Thank god for Bookmaker and Pinny.

As for the original poster, I doubt you will win this fight but I'll root for you.

[SBR Forum]

This was a phone conversation. We've advised BetOnline you consented for any recording to be shared. Have you always had a valid phone number on file?

BetOnline has a recorded call where they say a male in the background coaches Manda on what her responses should be to the questions pertaining to her account activity. We've asked to listen to the call.

[manda1000]

BetOnline has a recorded call where they say a male in the background coaches Manda on what her responses should be to the questions pertaining to her account activity. We've asked to listen to the call.

See my point exactly every time it’s a next reason as to why they did what they did first IP address,then trying to link me with other players,then they said I told them I never created my account. and now someone coaching me on what to say are you guys for real though?
They always have reps you could barely understand at times very rarely I’ll call and get someone who I’m able to communicate with properly most times the reps are non-cooperative.
And it’s honestly irritating calling them all day and being on hold most times for more than a hour and when you do get them on the phone they repeat them selves like a automated machine!!
Guys please request the recordings from them because see again their accusing me of something else wrongfully...please guys these guys at BOL are on a whole next level with their accusations!!!
This doesn’t make any sense.i don’t need someone to coach me okay!!
Please request those regardings!!!!!!!

[manda1000]

Regardless of the validity of the original post, I can confirm that BOL has easily the worst customer service out of all the other sportsbooks I've ever played. Their agents literally don't have a clue what is going on and they almost never actually reply to any email inquiries. They also routinely incorrectly grade wagers or take weeks to grade tickets and it takes an eternity to contact them and to get them to grade them properly. It's why I barely play there anymore although I do still keep an account. It's a shame because they used to be so much better than this and these problems are easily fixable. Thank god for Bookmaker and Pinny.

As for the original poster, I doubt you will win this fight but I'll root for you.

They keep changing their story!!!!
I’m honestly hoping SBR doesn’t let these scammers get away with this though.all my trust in SBR!!!!

[manda1000]

BetOnline has a recorded call where they say a male in the background coaches Manda on what her responses should be to the questions pertaining to her account activity. We've asked to listen to the call.

And now they saying someone coaching me that’s a lie because when I’m calling them most times the phone is on speaker because I can’t sit down and wait over an hour before I’m able to speak to someone.and I’m busy doing other stuff probably at work,home with my family etc so I’m asking they are not suppose to hear no noise in my background?
Try calling BetOnline and when you do get through it’s like you’re talking to 5 are more people honestly you could hear other reps answering the phone, reps even interrupt also,reps speaking in Spanish while you on the phone with a different rep my point you gotta hear noise in the background from there’s people around talking!!!

GUYS PLEASE REQUEST ALL THE RECORDINGS TO PROVE THAT BETONLINE ARE BEING DISHONEST!!!!!