1. 10-14-18 06:52 PM #1
    En Esperida
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    1xbet not giving my money.

    Please someone help me to get my money from 1xBet. I am from Philippines and tried my luck in online sportsbook. I tried using 1xbet and depositing 5 times. After that I won not that much but almost the same with my deposited amount. Its almost 120 dollars. Now Im trying to pay out and they are not allowing me. I provided all the documents they needed Govt id, proof of billing, card information (16digits exp date and security code) After that it goes in circle. They started to ask me again my Govt id. And now they are giving me canned response like "Please be patient, your request is being process." please help me i alread submitted SBR complaint. Im just a minumum laborer in my country who tried luck in sportsbetting
    Last edited by shari91; 10-15-18 at 05:25 AM. Reason: removed a processing method
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  2. 10-14-18 08:59 PM #2
    En Esperida
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    Help me Optional sir. Can someone help me. they are ignoring. my. emails
    Last edited by En Esperida; 10-14-18 at 11:53 PM.
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  3. 10-15-18 03:42 AM #3
    shari91
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    Quote Originally Posted by En Esperida View Post
    Help me Optional sir. Can someone help me. they are ignoring. my. emails
    Many people are also waiting for money from 1xbet but once your complaint is assigned to a Dispute Analyst they'll be in contact with you.
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  4. 10-15-18 04:33 AM #4
    En Esperida
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    Quote Originally Posted by shari91 View Post
    Many people are also waiting for money from 1xbet but once your complaint is assigned to a Dispute Analyst they'll be in contact with you.

    How long does it take sir? sorry im new in this industry and this what i got
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  5. 10-15-18 05:24 AM #5
    shari91
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    Quote Originally Posted by En Esperida View Post
    How long does it take sir? sorry im new in this industry and this what i got
    There isn't really set time length as they're assigned in the order they're received so it'll depend on how many are ahead of yours. Someone will get in contact with you once they have been given the details of your case. As I said there are quite a few other people who are also having difficulty with 1xbet so it is not a guarantee that SBR will be able to assist you but they can try.
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  6. 10-15-18 04:35 PM #6
    Optional
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    Quote Originally Posted by En Esperida View Post
    Help me Optional sir. Can someone help me. they are ignoring. my. emails
    I wish I could offer some hope En Esperida, but sadly 1xbet have shown they have no respect for fairness or SBR asking them to act fairly.

    Their attitude is that they will never admit being wrong, for fear of showing weakness and attracting scammers. Well that's their lame excuse anyway.


    I have not seen your complaint case but you should hear back from a dispute analyst soon i'd think.
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  7. 10-16-18 07:32 AM #7
    En Esperida
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    Quote Originally Posted by Optional View Post
    I wish I could offer some hope En Esperida, but sadly 1xbet have shown they have no respect for fairness or SBR asking them to act fairly.

    Their attitude is that they will never admit being wrong, for fear of showing weakness and attracting scammers. Well that's their lame excuse anyway.


    I have not seen your complaint case but you should hear back from a dispute analyst soon i'd think.
    Thank you for replying sir Optional. Here's my complaint record.


    Date/Time: 10/14/2018 06:02 AM
    Sportsbook: 1XBet
    Account #: 11640533
    Type: Payout Complaint
    E-mail Address: lawrenceesperida@gmail.com
    Country of Residence: Philippines
    Alt Contact: kingleolawrence@gmail.com
    Name of Account Holder:
    Forwarding Sportsbook Email: Yes
    Authorize to Disclose Dispute Info: Yes
    Forum Screen Name to Create:
    Description:
    After 72 hours of requesting a payout they keep on asking me the same documents. Ive already sent documents like Govt id, My ********** informsation (the same used in making deposit), Proof of billing (3months most recent) Selfie with Govt Id holding. After all that being asked. They asked for govt id again and its starting over again. They are giving me prompt or canned responses. Please help me out. I need that money. Its 6300Philippine peso. Thats a lot of money for a minimum laborer in my country.
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  8. 10-16-18 07:35 AM #8
    En Esperida
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    Quote Originally Posted by shari91 View Post
    There isn't really set time length as they're assigned in the order they're received so it'll depend on how many are ahead of yours. Someone will get in contact with you once they have been given the details of your case. As I said there are quite a few other people who are also having difficulty with 1xbet so it is not a guarantee that SBR will be able to assist you but they can try.
    Im hoping to get my money. And I read a lot that SBR can help people regarding this concern. They are now not replying to my messages. Why they are doing this to people?
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  9. 10-16-18 07:43 AM #9
    lonnie55
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    Quote Originally Posted by En Esperida View Post
    Why they are doing this to people?
    Is this a philosophical question? I mean, who has an answer on the question 'why are people bad'?
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  10. 10-16-18 08:15 AM #10
    shari91
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    Quote Originally Posted by En Esperida View Post
    Im hoping to get my money. And I read a lot that SBR can help people regarding this concern. They are now not replying to my messages. Why they are doing this to people?
    SBR definitely tries to help and they were able to deal with 1xbet when these problems first started to happen quite awhile ago but now they don't seem to care anymore which is unfortunate. We can only just hope that they eventually stop behaving like this but beyond trying to talk to them there's not much more anyone can do sadly.
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  11. 10-16-18 08:58 AM #11
    lonnie55
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    Quote Originally Posted by shari91 View Post
    SBR definitely tries to help and they were able to deal with 1xbet when these problems first started to happen quite awhile ago but now they don't seem to care anymore which is unfortunate. We can only just hope that they eventually stop behaving like this but beyond trying to talk to them there's not much more anyone can do sadly.
    Time for a downgrade.
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  12. 10-16-18 11:12 AM #12
    En Esperida
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    Quote Originally Posted by shari91 View Post
    SBR definitely tries to help and they were able to deal with 1xbet when these problems first started to happen quite awhile ago but now they don't seem to care anymore which is unfortunate. We can only just hope that they eventually stop behaving like this but beyond trying to talk to them there's not much more anyone can do sadly.
    With that being said sir, I wont be able to get my money correct? I have a high hopes when I won a little on their platform. now all hope is gone.
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  13. 10-16-18 11:15 AM #13
    En Esperida
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    Quote Originally Posted by lonnie55 View Post
    Is this a philosophical question? I mean, who has an answer on the question 'why are people bad'?
    Im just a minimum laboret in my country thats why im very excited for the withdrawal but they took it away from me. It was supposed to be a bday surprise for my 2 year old daughter. now its all gone.
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  14. 10-16-18 11:19 AM #14
    lonnie55
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    Quote Originally Posted by En Esperida View Post
    Im just a minimum laboret in my country thats why im very excited for the withdrawal but they took it away from me. It was supposed to be a bday surprise for my 2 year old daughter. now its all gone.
    Lesson learnt I guess. Next time do some research before you register at a sports betting site.
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  15. 10-16-18 02:38 PM #15
    Optional
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    Quote Originally Posted by En Esperida View Post

    With that being said sir, I wont be able to get my money correct? I have a high hopes when I won a little on their platform. now all hope is gone.
    A dispute agent will contact you by email and do their best.

    Hopefully your case will be different to the many others that have come before you, but do not get your hopes too high is all.
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  16. 10-16-18 02:50 PM #16
    En Esperida
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    Quote Originally Posted by Optional View Post
    A dispute agent will contact you by email and do their best.

    Hopefully your case will be different to the many others that have come before you, but do not get your hopes too high is all.
    Thank you sir. I need to start over again. I disappointed my daughter with this. I am very upset to choose wrong sportsbook.
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  17. 10-16-18 04:28 PM #17
    jjgold
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    its a no pay book
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  18. 10-22-18 07:33 AM #18
    En Esperida
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    Still no answer from 1xbet
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  19. 10-24-18 11:18 AM #19
    cashin81
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    I wanted to take a bet with 1xbet a while ago but these stories made me stay away..

    They are now partners with Cardiff FC from premier league, I guess they didnt do any research?
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  20. 10-24-18 11:48 AM #20
    Optional
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    Quote Originally Posted by cashin81 View Post
    I wanted to take a bet with 1xbet a while ago but these stories made me stay away..

    They are now partners with Cardiff FC from premier league, I guess they didnt do any research?
    I think dodgy bookmakers flock to buy sports team shirt sponsorships as that form of advertising gives them a HUGE credibility boost.

    Clubs should be held accountable for providing that.
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  21. 10-24-18 01:12 PM #21
    semibluff
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    I think Colin Wanker is the perfect frontman for 1xbet.
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