I really am just shaking right now i am so mad. I got robbed by that one book of $4500 now i think this one may beat that one. I will really be interested to hear what Dwight says here.
So, i took the bonus 100% from a $280 deposit. So my rollover was 10Xs so it should have been $5600 right? The cash amount was gone i lost in the casino . The remaining $280 i took up to $7000 . Easily converting the rollover. So- after getting bad info on the cash amount being told it did not count towards the rollover , i lost that $6699 . But still had the $7000 which they FINALLY put in my cash amount. It was at like $7300 i actually got it to $8000 in casino. So right now my cash amount is $8000 .
So finally i think Ok i am going to get paid. I even get an e-mail saying the money has been put on my card . Here is that.
Hi ROBERT,
We have sent your money and it should
now be in your account!
Enjoy your Winning and Have a Great Day!Here are the Details of your completed payment:
Payment Completed: 2018/09/05 13:58
BetDSI Transaction ID: CSH3
Purchase Amount: USD 1,500.00
Total Deducted from BetDSI Account: USD 1,500.00
So great- i go into the account. No money. Ok maybe it just did not hit yet. So i call and get Steven he said his name was. So i say the money is not in there yet. He says- it is not in there because you have to still do a rollover of the money you just got from the bonus. I have no clue what he was talking about . I said i just completed my rollover . Way over that. But i had to wait to get the final number but i went way over that . Steven said i have to do ANOTHER 1Xs ROLLOVER . I was like wait- i just completed a 10Xs rollover of $5600 . Are you telling me i have to roll over ANOTHER $7349 ? HE SAID YES !!!!! ARE YOU penetrating KIDDING ME !!!!
So according to Steven - on a $280 i have to rollover another $7349 after i JUST rolled over $5600 . It gets better. I say to him since when was this rule i never ever heard of this on the forum. He says AND I SWEAR HE SAYS THIS- SINCE YESTERDAY !!!!
So now i totally flip out. I am like so you put this rule in AFTER i already had the bonus and met it. He goes off and comes back and says Oh i was wrong it has been there for a month.
I do not know what to do should i file a complaint or has this rule been in there i do see this on the site but it makes no sense i am actually thinking they put this specifically because i won $7300 and do not want to pay me.
Here is what it says
- All bonus offers are ONLY eligible for clients residing within the U.S. and Canadian territories. NO EXCEPTIONS.
- All converted bonus requires a ONE time rollover
- This makes no sense . Did they just add this in funny it is in all bold and the rules above it are not. So now after a $280 deposit i am supposed top roll over ANOTHER $7340. So all together i am supposed to do almost $14000 !!!!
WTF