1. #1
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Bookmaker 5plusbet blocked my account

    Hello
    My ID in this bookmaker - 3600756
    Bookmaker 5plusbet on June 25 blocked my account after I on June 23 requested all the money from the account (92,87 usd) for withdrawal to the skrill. Reason - "For monitoring and verification we use the services of independent experts, as well as a special department, which revealed the creation of a multi-account (registration of more than one account on the site 5plusbet).
    In accordance with the rules of 5plusbet, such accounts are subject to blocking and cancellation rates (rule No. 10.7)
    Your account has been suspended for policy violations. "
    It's all lies, I have only one account for my real documents. At the same time, he was verified and before I received payments on it.
    I can provide all the necessary screenshots.
    I will be grateful for your help in this situation.

  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,796
    Betpoints: 9194

    Please submit an SBR sportsbook complaint form.

  3. #3
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    already did this about a week ago, but for this moment there is no progress unfortunately.

  4. #4
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Is any progress with my complaint on 5plusbet? Email support of SBR don't answer me.

  5. #5
    SBR Genie
    SBR Genie's Avatar Become A Pro!
    Join Date: 11-20-14
    Posts: 5,459
    Betpoints: 11946

    Quote Originally Posted by Naganua View Post
    Is any progress with my complaint on 5plusbet? Email support of SBR don't answer me.
    Naganua, I'll ask for an update regarding your case, if there's any available information and will keep you posted here.

  6. #6
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Quote Originally Posted by SBR Genie View Post
    Naganua, I'll ask for an update regarding your case, if there's any available information and will keep you posted here.
    thank you

  7. #7
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    still no progress from my complaint?

  8. #8
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Still no results?

  9. #9
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Sorry, why you still don't do anything to return my money?

  10. #10
    lonnie55
    lonnie55's Avatar Become A Pro!
    Join Date: 04-08-16
    Posts: 2,689
    Betpoints: 12267

    Quote Originally Posted by Naganua View Post
    Sorry, why you still don't do anything to return my money?
    You played with fire and got burned. Don't blame anyone else than yourself.

    / For explanation: BetConstruct books = fire

  11. #11
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Quote Originally Posted by lonnie55 View Post
    You played with fire and got burned. Don't blame anyone else than yourself./ For explanation: BetConstruct books = fire
    It seems that SBR did not even try to help. For what this site works if it does not want to help the players and can't do anything.

  12. #12
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    These fraudsters are still not unlock my account and did not give me my money, although it has already been 8 months.
    It looks like I will have to forget about them.

  13. #13
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,796
    Betpoints: 9194

    Quote Originally Posted by Naganua View Post
    It seems that SBR did not even try to help. For what this site works if it does not want to help the players and can't do anything.
    Quote Originally Posted by Naganua View Post
    These fraudsters are still not unlock my account and did not give me my money, although it has already been 8 months.
    It looks like I will have to forget about them.
    I do not understand the messages in this thread saying SBR did not even try to help.

    I can see that you exchanged a bunch of messages with a dispute agent.

    Who told you we made multiple attempts to engage 5plusbet in discussion.


    Sometimes dodgy books like this just refuse to respond and there is no angle to pressure them into it.

  14. #14
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Quote Originally Posted by Optional View Post
    I do not understand the messages in this thread saying SBR did not even try to help.

    I can see that you exchanged a bunch of messages with a dispute agent.

    Who told you we made multiple attempts to engage 5plusbet in discussion.


    Sometimes dodgy books like this just refuse to respond and there is no angle to pressure them into it.
    I thought you were working on the result, not on the number of attempts. And there is no result, unfortunately.

  15. #15
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,796
    Betpoints: 9194

    Quote Originally Posted by Naganua View Post
    I thought you were working on the result, not on the number of attempts. And there is no result, unfortunately.
    First you lie about not being helped.

    And now you have that smart ass remark as your way of thanking us for the time spent?

    SBR did not deposit your money to such an obviously questionable book! Look in the mirror to focus your anger on someone.

  16. #16
    pretentiousGuy
    pretentiousGuy's Avatar Become A Pro!
    Join Date: 09-13-18
    Posts: 136
    Betpoints: 1573

    Quote Originally Posted by Naganua View Post
    I thought you were working on the result, not on the number of attempts. And there is no result, unfortunately.
    You deposited into a shady-ass no-name book. And now you're being a little shit. Idiots like you have to learn this lesson the hard way.

    SBR, you would be forgiven for blocking this entitled oyster

  17. #17
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Quote Originally Posted by Optional View Post
    First you lie about not being helped.
    And now you have that smart ass remark as your way of thanking us for the time spent?
    SBR did not deposit your money to such an obviously questionable book! Look in the mirror to focus your anger on someone.
    What is your help? Who is lying? You write there easier pls, we are not in prison here.

    SBR support was not even interested in this situation with 5plusbet, did not ask questions, did not ask for screenshots. Those you did it on the loose and all.
    Last edited by Naganua; 02-15-19 at 06:30 PM.

  18. #18
    Naganua
    Naganua's Avatar Become A Pro!
    Join Date: 12-11-14
    Posts: 40
    Betpoints: 701

    Quote Originally Posted by pretentiousGuy View Post
    You deposited into a shady-ass no-name book. And now you're being a little shit. Idiots like you have to learn this lesson the hard way.

    SBR, you would be forgiven for blocking this entitled oyster
    What the hell do you need from me? Who you are? А piece of shit.

  19. #19
    san0k
    san0k's Avatar Become A Pro!
    Join Date: 10-23-18
    Posts: 14
    Betpoints: 463

    I suspect, you had an account in vbet

  20. #20
    clekontos
    clekontos's Avatar Become A Pro!
    Join Date: 02-21-20
    Posts: 1
    Betpoints: 12

    5plusbet refuses payment and they steal my winnings

    Hello guys, Isent a few weeks ago a complaint aga inst the online casino 5plusbet about a payment.Date i sent the first email was 09-01-2020.Unfortunately until today i have not received any answer on my complaint and i sent one extra email as a reminder to get feedback on my complaint.Could you please help me to inform me what is the status of my complaint?
    This online casino stole a lot of money from me, so i would be very happy if you could help me.I have seen this online casino has scammed also more people recently, so some action should be taken against them...

  21. #21
    KittiP
    KittiP's Avatar Become A Pro!
    Join Date: 03-20-19
    Posts: 286
    Betpoints: 307

    @Naganua wtf man. Seriosuly?

    You came to a forum and you are getting helped for free and then you are acting like this. Come on man, sort it out.

    Quote Originally Posted by Naganua View Post
    I thought you were working on the result, not on the number of attempts. And there is no result, unfortunately.

Top