1. #1
    MrMM
    MrMM's Avatar Become A Pro!
    Join Date: 06-14-18
    Posts: 6
    Betpoints: 18

    Matchbook suddenly blocked my account

    One month ago Matchbook blocked my account without notifying me of it.
    It looked as if my account had been hacked.

    After 24 hours, they replied that my account is in routine control.

    After a week without an answer I sent a message to them.

    After two weeks I got an email saying that MBSecurity found "unusual trading activity" in my account. I asked for an explain of what "unusual trading activity" is, but I have not received any explanation.

    From MBSecurity I got only information that I can refer to disputes@matchbook.com but after 4 days they wrote down to contact MBS.

    I have no idea why my account has been blocked. I did not use the welcome bonuses and any programs (only geeks toy sometimes, but it is allowed).

    It looks like my account has been blocked simply because it is 500% plus in relation to deposits.
    The amount on my account was not large (I managed to withdraw part of it), but I warn against paying larger amounts there.

    https://imgur.com/a/QthaoTJ
    https://imgur.com/a/xNubhOZ
    https://imgur.com/a/gEQBvV7
    https://imgur.com/a/PKhg5K0
    https://imgur.com/a/QiA9cBO
    Last edited by MrMM; 06-17-18 at 07:36 AM.

  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,796
    Betpoints: 9194

    You are welcome to file a Sportsbook Complaint and see if SBR can find out more for you.

  3. #3
    dealer wins
    dealer wins's Avatar Become A Pro!
    Join Date: 02-03-09
    Posts: 816
    Betpoints: 11819

    "Unusual trading activity" What BS is that ? If this is true then MB need to explain themselves.

  4. #4
    MrMM
    MrMM's Avatar Become A Pro!
    Join Date: 06-14-18
    Posts: 6
    Betpoints: 18

    Quote Originally Posted by Optional View Post
    You are welcome to file a Sportsbook Complaint and see if SBR can find out more for you.

    I filed out the complaint a week ago. More or less how long is waiting for an answer?


    Quote Originally Posted by dealer wins View Post
    "Unusual trading activity" What BS is that ? If this is true then MB need to explain themselves.
    I have no idea and I am still waiting for explanations..

  5. #5
    turbobets
    turbobets's Avatar Become A Pro!
    Join Date: 01-13-06
    Posts: 923
    Betpoints: 13715

    Were you making offers that beat the market makers odds?

  6. #6
    MrMM
    MrMM's Avatar Become A Pro!
    Join Date: 06-14-18
    Posts: 6
    Betpoints: 18

    Quote Originally Posted by turbobets View Post
    Were you making offers that beat the market makers odds?
    No. Sometimes in markets where there was low liquidity, I offer offers with understated odds.

    But this is what the betting exchange is, to get the best odds.

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