I had a look at Betonline's welcome promotions after seeing them rated so highly here and landed on their casino's video poker match bonus. It is a 100% match up to $1000 with a hefty 100x wagering requirement. Most of the games they offer have terrible paytables, but I found one diamond in the rough a little over 99% payout and figured that made it worth stomaching the variance of video poker and giving it a shot. I made sure to check all of their terms and conditions thoroughly and not once anywhere did they mention that certain VP variations would be restricted. But of course once they had my $1000 I quickly learned there is a specific dropdown box of allowed video poker games under the bonus, all with the horrific paytables that make it a losing proposition.
I tried to explain to them how they are employing a classic bait and switch tactic but I've just been met with empty apologies and CS reps who can't comprehend what I'm saying. I tried talking to a manager on the phone about it but they wouldn't let me. At the end of the day they are insisting I either have to play through my deposit or pay them a fee to cash out. I just want my money back as I was clearly mislead by their bait and switch.
I tried to post a review about it on this site a week ago but for some reason they are not posting it? What do I need to do to have my review added? It's only fair to let the public know when they do something wrong.