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Intertops Bonus points forced to forfeit. Horrible
I have had an Intertops account since 2000. Since the inception of the account I have accumulated bonus points. These points when reaching certain levels can be used to obtain free bonus money. Over the last year I had used my account sparingly but, knew I had reached a certain level to obtain a $10 bonus the last time I logged in. Granted $10 is really not worth making a big deal about but, like most things it comes down to principle.
Well, i logged in today to make a bet with the current balance I had left in the account and figured now would be a good time to also apply and use the $10 I had earned. After searching ,it is nowhere to be found. I go on live chat and the live agent Sana tells me my account is banned from earning bonuses. This makes no sense so I decide to call and speak with Collete. Sana, was wrong. Collete informs me on March 21st 2018 the point bonus program ended and any unused points were forfeited. She also tells me an email was sent out alerting customers. Well, either the email did not make it to my account or she is lying because I can assure you If I received an email telling me to use $10 by a certain date or forfeit money I would certainly use it. Anybody with a brain would.
In any case, I politely tell her whether I received the email or not why didn't Intertops , on March 21st, simply automatically apply monies anyone who was in the program had earned . Why did the player have to manually exercise it. Well we know the answer, because some people would forget, wouldn't receive or read the email and Intertops can save a lot of the bonus money they should have paid out. I kindly ask for a supervisor. First she says they are all in a meeting then later says they do not take outside calls. Well, which is it?? I ask since I am a customer for 18 years to please just credit $10 into my account. I have never once asked for a credit, etc. In fact this is probably the first time I have called in over 5 years. She says play the remaining balance in your account and when you call us back we will see if we have a bonus for you. What?? I have to play the money in there, call back just to be offered some reload bonus. No thanks!!! I earned these points over many years and they were taken from me!! Intertops you have the ability to do the right thing and put a petty $10 in my account but you chose to take a different road.
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Originally Posted by SBR Drew
