1. 05-24-18 02:32 PM #1
    FR3SH like UgHH
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    how do i file an sbr complain about Bovada stealing money from me...

    won k bertens against barthel earlier...thru chat asked them to grade it...it won they graded it as a loss...now the bet disapeared from my bet history but they have in the chat transcripts wut was said...and now im getting the run around...

    i spent a half hour on the phone....shes telling me im right im right...but the play has been deleted from my bet history, graded as a loss...which it won.

    what do i do?
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  2. 05-24-18 02:39 PM #2
    qwertvt
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    Quote Originally Posted by FR3SH like UgHH View Post
    won k bertens against barthel earlier...thru chat asked them to grade it...it won they graded it as a loss...now the bet disapeared from my bet history but they have in the chat transcripts wut was said...and now im getting the run around...

    i spent a half hour on the phone....shes telling me im right im right...but the play has been deleted from my bet history, graded as a loss...which it won.

    what do i do?
    https://m.sportsbookreview.com/sportsbook-complaint/
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  3. 05-24-18 02:53 PM #3
    Crusherrr
    Please don't feed the trolls
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    In the future why not just wait till they grade it on their own?
    Bovada usually very quick to grade things.
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  4. 05-24-18 03:07 PM #4
    FR3SH like UgHH
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    i would of but i waited an hr....thats why it seemed so shady.
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  5. 05-24-18 03:10 PM #5
    SBR Forum
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    Thank you for sharing. Please file a complaint form and we will ask Bovada to take a look.
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  6. 05-24-18 10:08 PM #6
    2ndchance
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    Bovada great book could work on different bonuses for re-uping and long time users. A lot of books are going to have to work on stuff like this if they want to keep business with all the options that are going to be a aviable.
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  7. 05-25-18 11:43 AM #7
    SBR Forum
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    Quote Originally Posted by SBR Forum View Post
    Thank you for sharing. Please file a complaint form and we will ask Bovada to take a look.
    We spoke with Bovada. It was graded wrong initially adding to the player's confusion, but graded correctly in the end as a loss. He wagered K Bertens -1.5 sets. Bertens won 2-1, so this wager was a loss. It was not removed from his account. It is refelcted under activity -> transactions. The OP likely didn't recognize which transaction it was since he forgot the amount he wagered on the match and shared he made many wagers that day.
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  8. 05-25-18 12:56 PM #8
    Underdog5229
    Chillin w/Goat til We Do it Again
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    Yeah Bovada normally on top of things and a solid out for American players imo.
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  9. 05-25-18 01:27 PM #9
    lonnie55
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    So OP didn't realize he lost the bet but accused Bovada of stealing his money?
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