1. #1
    senseionline
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    Heritage screw me over $500 due do incompetent chat agent!

    Make a bitcoin deposit of 0.06890549 yesterday with hertiage. Due to the bitcoin address generator was down went on

    chat agent inform me to use an previous use bitcoin address. Most of us have more than one sportsbook accounts i am not

    sure which bitcoin address associated with heritage so i copy and paste an address i believe associated with heritage. Chat

    agent confirm that is the right bitcoin address and tell me to use that to send fund. After 5 confirmation fund still not credit

    talk to agent again(different one) he told me that address doesnt associated with heritage WTF. Your generator is down and

    agent confirm bitcoin address i provide is ok to send fund because of this incompetent chat agent i lost over $580 for

    nothing. I have contact heritage regarding this matter as now these what they stand

    1. they acknowledge chat agent make a mistake on confirming wrong bitcoin address

    2. they ask me to contact my wallet provider for help ( what? bitcoin transaction is
    irreversible)

    3. they offer me a $50 free play on this issue ( i lost over $580 because of your chat agent)


    As long time heritage customer they always treat me fair and payout quick but on this matter i have done nothing

    wrong. This issued could be easily avoided if agent pay more attention on confirm bitcoin address.


    What do u guys think am i at fault here? i have chat log will probably post it later on

  2. #2
    BigOrange
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    Check your other sportsbook accounts to see who you sent it to.
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  3. #3
    senseionline
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    Quote Originally Posted by BigOrange View Post
    Check your other sportsbook accounts to see who you sent it to.
    I only use two books recently contact other book they cant help me on previous bitcoin transaction because processor handle everything they dont have any info
    Last edited by senseionline; 04-15-18 at 01:46 PM.

  4. #4
    temple2010
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    they make millions every year, they make a mistake and they won't credit your account?? what a joke!! file a complaint on here.

  5. #5
    littlekona
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    I tried few times yesterday and the BTC was down...I chatted CS they said use a old btc address i have used before and that will work...I passed as I thought maybe just maybe there may be an issue as I needed to bet fast...Love Heritage but glad I passed yesterday...They should comp you the 500 $IMO....Not your fault

  6. #6
    jbayko
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    You were smart to confirm the BTC address with them first. That SHOULD be all you need, especuallt when they are instructing customers to use an old address. If you didnít confirm the address with them, then itís on you, but you did. They should own up to this.

    File a complaint. Are you saving all of your chat transcripts?

  7. #7
    ABEHONEST
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    Saving chat texts? This is getting crazy how these Book's want you to save their chat-guy-girl who doesn't know the rules. I have the same problem and I firmly believe these Books of today, are, or can be, extremely hard to collect from [ without so many obstacles]? Rules, charges from all directions so many times, well, unless you use that dangerous Bitcoin method they seem to love. I see that method as big trouble and I have the history with them to prove it.

    Moral of story: The good old days of simple sport's gambling are long gone. Way long gone.

  8. #8
    senseionline
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    Quote Originally Posted by temple2010 View Post
    they make millions every year, they make a mistake and they won't credit your account?? what a joke!! file a complaint on here.
    yes i know is not my fault i done all i can to prevent wrong address but heritage is acting fault is on me
    Quote Originally Posted by littlekona View Post
    I tried few times yesterday and the BTC was down...I chatted CS they said use a old btc address i have used before and that will work...I passed as I thought maybe just maybe there may be an issue as I needed to bet fast...Love Heritage but glad I passed yesterday...They should comp you the 500 $IMO....Not your fault
    should have using other book when generator is not working but i trust heritage so i follow their instruction and look what situation i got myself i. It is laughable for $50 freeplay they admitted mistake and offer no help they should reimburse my fund as right now fund still sitting in address no one is touch.
    Quote Originally Posted by jbayko View Post
    You were smart to confirm the BTC address with them first. That SHOULD be all you need, especuallt when they are instructing customers to use an old address. If you didn’t confirm the address with them, then it’s on you, but you did. They should own up to this.

    File a complaint. Are you saving all of your chat transcripts?
    Yes i have save chat log how do i file compliant here?

  9. #9
    senseionline
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    Quote Originally Posted by ABEHONEST View Post
    Saving chat texts? This is getting crazy how these Book's want you to save their chat-guy-girl who doesn't know the rules. I have the same problem and I firmly believe these Books of today, are, or can be, extremely hard to collect from [ without so many obstacles]? Rules, charges from all directions so many times, well, unless you use that dangerous Bitcoin method they seem to love. I see that method as big trouble and I have the history with them to prove it.



    Moral of story: The good old days of simple sport's gambling are long gone. Way long gone.
    you are correct i have gamble less and less seem so hard to make cashout with big winnings plus most of my focus is on cytocurrency as right now i am going to stop sending money to book after this incident.

  10. #10
    ABEHONEST
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    This just in: New and fresh messy news from a Book

    Another complicated mess when you try to stay away from Bitcoin payouts.
    Wow!
    Had to delete this rather personal payout method
    Last edited by ABEHONEST; 04-15-18 at 05:09 PM.

  11. #11
    Alfa1234
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    Is there any way you can find out, from email history or so, to whom the adress you sent the coins to belongs? It must be someone you paid coins to before, so that company (or person) definitely still hass access to that adress in some way. Contact them and they will probably be able to help you out.

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  12. #12
    jbayko
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    Quote Originally Posted by ABEHONEST View Post
    Saving chat texts? This is getting crazy how these Book's want you to save their chat-guy-girl who doesn't know the rules. I have the same problem and I firmly believe these Books of today, are, or can be, extremely hard to collect from [ without so many obstacles]? Rules, charges from all directions so many times, well, unless you use that dangerous Bitcoin method they seem to love. I see that method as big trouble and I have the history with them to prove it.

    Moral of story: The good old days of simple sport's gambling are long gone. Way long gone.
    The chat transcript saving is for your protection, not fort he book. You don't have to do it if you don't want, but it's saved me more than a couple times. Whenever Customer Service agrees to something or gives me a piece of information that influences my deposits and/or betting, I take a screenshot just in case.

  13. #13
    ABEHONEST
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    Quote Originally Posted by jbayko View Post
    The chat transcript saving is for your protection, not fort he book. You don't have to do it if you don't want, but it's saved me more than a couple times. Whenever Customer Service agrees to something or gives me a piece of information that influences my deposits and/or betting, I take a screenshot just in case.
    Good idea but it was last second dep and play and I hurried thru it. The chat agent did state I would be eligible for payout the following day. NOPE, incorrect so here I am trying to avoid Bitcoin payouts two weeks later.

    Bookies today, now say, so, you don't want to use Bitcoin....

  14. #14
    Optional
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    Quote Originally Posted by senseionline View Post
    Make a bitcoin deposit of 0.06890549 yesterday with hertiage. Due to the bitcoin address generator was down went on

    chat agent inform me to use an previous use bitcoin address. Most of us have more than one sportsbook accounts i am not

    sure which bitcoin address associated with heritage so i copy and paste an address i believe associated with heritage. Chat

    agent confirm that is the right bitcoin address and tell me to use that to send fund. After 5 confirmation fund still not credit

    talk to agent again(different one) he told me that address doesnt associated with heritage WTF. Your generator is down and

    agent confirm bitcoin address i provide is ok to send fund because of this incompetent chat agent i lost over $580 for

    nothing. I have contact heritage regarding this matter as now these what they stand

    1. they acknowledge chat agent make a mistake on confirming wrong bitcoin address

    2. they ask me to contact my wallet provider for help ( what? bitcoin transaction is
    irreversible)

    3. they offer me a $50 free play on this issue ( i lost over $580 because of your chat agent)


    As long time heritage customer they always treat me fair and payout quick but on this matter i have done nothing

    wrong. This issued could be easily avoided if agent pay more attention on confirm bitcoin address.


    What do u guys think am i at fault here? i have chat log will probably post it later on
    Shoot in a complaint form and SBR can ask a manager to review this.

    You should try harder to locate where the bitcoin did go and see if you can retrieve it somehow before expecting them to re-credit it, but they should take some responsibility if their agent really did check and confirm the address for you. Which sounds like something a CS agent could not easily do so maybe there is a communication mixup here too.

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  15. #15
    senseionline
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    Heritage come through i am happy to report Heritage have credit me the full amount they show they are classy organization that care about their customer.
    Last edited by senseionline; 04-16-18 at 10:27 AM.

  16. #16
    temple2010
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    Good to hear. What's right is right - other books should take note- good job heritage

  17. #17
    PaperTrail07
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    Heritage is and has always been A++

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  18. #18
    Optional
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    Quote Originally Posted by senseionline View Post
    Heritage come through i am happy to report Heritage have credit me the full amount they show they are classy organization that care about their customer.
    Good to hear

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  19. #19
    TheMoneyShot
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    Glad everything was corrected for you Sensei

    Heritage is a great book.

  20. #20
    SBR Drew
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    Thank you for clearing this up. Heritage is now and always has been one of the top books anywhere. Honest group over there who want to help out.

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  21. #21
    relaaxx
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    love heritage. but praise for doing something they should have done before the op even had to tell us what had happened seems a little much. the op had time where he was thinking, this money is gone. so great, it worked out.

    praising books has come back to bite some folks in the ass, more than once over the years. here at SBR.

    books are great,til they are not. heritage is not going anywhere soon. they are one of the top 2 books for the US. problems happen mistakes are made every where. it's how they fix problems that is so important. I think this took a little longer than it should have, should have been resolved before the op had to come here to complain.

    the op might have still started a thread. but it would have been about how heritage was great in how they handle the mistake that he and customer support made together. and still they gave him the full credit. that would have looked so much better. I'm surprised it did not go that way.
    I also have come to expect greatness from Heritage.

  22. #22
    moojoo
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    Would Heritage honor deposit if player didnt come here to complain? They offer 50 fp before story was out...

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