Hi,
Gonna try to summarize this quickly. I don't wanna mention which company it's regarding since the case is still "under review".
I've worked for a couple of bookies (some years back). I'm not a big gambler, but still do it occasionally.
I logged onto one of my old employees (2+years since I quit) and placed a bet since they had a decent bonus.
The account I logged onto was created before I began working for the company.
When I was working for the company it was noted down in the notes as "Testing Acc - Employee", or something along those lines.
Now, 2 years later (I've placed a few bets since I quit there, but just lost).
Anyway. I placed a bet, initial deposit of 20 quid, bonus of 60 quid. It won me 1200 quid.
Wagering requirement were stupid high, but managed to have around 1250 quid when done.
Requested my withdrawal. They stalled, stalled even more.
Then I got informed that it's been denied since the account is a "Testing account".
"This case will have to be reviwed by the team leaders in customer service and payments"
What are my chances? I can't really see how I've done much wrong.
They didn't have any issues accepting my money when I lost (as per usual with bookies)
It's not like I've been testing if it's still possible to lose money on their site.
Stresses me out