Make a bitcoin deposit of 0.06890549 yesterday with hertiage. Due to the bitcoin address generator was down went on
chat agent inform me to use an previous use bitcoin address. Most of us have more than one sportsbook accounts i am not
sure which bitcoin address associated with heritage so i copy and paste an address i believe associated with heritage. Chat
agent confirm that is the right bitcoin address and tell me to use that to send fund. After 5 confirmation fund still not credit
talk to agent again(different one) he told me that address doesnt associated with heritage WTF. Your generator is down and
agent confirm bitcoin address i provide is ok to send fund because of this incompetent chat agent i lost over $580 for
nothing. I have contact heritage regarding this matter as now these what they stand
1. they acknowledge chat agent make a mistake on confirming wrong bitcoin address
2. they ask me to contact my wallet provider for help ( what? bitcoin transaction is irreversible)
3. they offer me a $50 free play on this issue ( i lost over $580 because of your chat agent)
As long time heritage customer they always treat me fair and payout quick but on this matter i have done nothing
wrong. This issued could be easily avoided if agent pay more attention on confirm bitcoin address.
What do u guys think am i at fault here? i have chat log will probably post it later on