[ninety9problems]

Months ago, I deposited a total of £12,000 and I had lost around £500. Marathon limited my account to a max bet of £1. Not very interesting, so I requested a withdrawal for my balance of about £11,500.

On 18 December, I was alerted that my account had been selected for a "random security check."


67 emails and 90 days later, they have FINALLY sent my funds. They insisted on asking for proof of my income. You can imagine in 67 emails there are lots of boring details. It was NOT fun, so I'll spare you the frustrating details.
The short version is that they requested my ID, my address, then my Skrill history, more screenshots of my Skrill, then a pay slip, then rejected the pay slip, then requested screenshots more screenshots of my Skrill history. Of course every time, they took several days to review my documents.


Such a frustrating experience, just to get my money back. Didn't even win money there. I was betting major sports, so no reason for them to be so suspicious. It felt like an absolute scam. I don't think at any point they really cared to review my documents. They just wanted to screw with me and try to steal my money if I didn't send them 20 different screenshots, and respond to their endless stupid requests.


Avoid at all costs.

[dealer wins]

As you have found out they are not keen on arbers lol

[Rale]

As you have found out they are not keen on arbers lol

Good point.

[SBR Drew]

It is always a good idea to use the Best Sportsbooks guide to assist you find a good book.

[ninety9problems]

It is always a good idea to use the Best Sportsbooks guide to assist you find a good book.

Thank you. Still, I'm sure your bosses may have made you aware -- SBR recommended books are not always the safest.

Can you tell me what SBR is doing, right now, to combat the tyranny that we are seeing from UK books, who are hiding behind KYC regulations to delay withdrawals and inconvenience players?


Is this something that SBR is concerned about?

[MRivera42]

well at least you got your money

[SBR Drew]

Thank you. Still, I'm sure your bosses may have made you aware -- SBR recommended books are not always the safest.

Can you tell me what SBR is doing, right now, to combat the tyranny that we are seeing from UK books, who are hiding behind KYC regulations to delay withdrawals and inconvenience players?


Is this something that SBR is concerned about?

It is a concern of ours as we try to help out people everywhere solve their claims.

[moojoo]

To be honest UK books have tighten their KYC after WillHill was fined for not inspecting their players to proof their their money income.
Its normal to expect them to check your big deposit since you are new customer. You might be laundering money for what they know.
Best advice you can get online is to verify your accoubt prior any deposits and withdrawals.

[piterp]

The problem here is that bookmakers dont want accept verification on the begin and deposit bigger amount in UK bookmakers is like asking about trouble because we never know how they sort out with KYC

[dealer wins]

How can you possibly launder money, when you have to use an account or ewallet in your name, and any withdrawals must go back to that same account? I dont get that at all

[ninety9problems]

To be honest UK books have tighten their KYC after WillHill was fined for not inspecting their players to proof their their money income.
Its normal to expect them to check your big deposit since you are new customer. You might be laundering money for what they know.
Best advice you can get online is to verify your accoubt prior any deposits and withdrawals.

A. You are a professional making non-recreational bets and we do not want your action, your limits are now

£

1.

B. You are a criminal making random bets to hide the true source of your income, we will spend months investigating you.

Pick one.

[moojoo]

There is bunch of reasons. Maybe you were limited and open second account on other persons name and they catch you...
Here we dont have crystal globe to see what is going on.
They did pay you remaining funds eventually you can only be angry at them but they didnt scew you or something.

[OVAKUL]

There is a clear need to implement a system where no deposit over a certain amount is even accepted before a KYC procedure takes place successfully. Then, any withdrawals regardless of player's action and win/losses should be automatic - NO FURTHER VERIFICATION.

This would allow the bookmakers take their money from the new players and help players who gamble regularly avoid going through the hassle of proving they are not being funded by Osama bin Walter White money.

[Optional]

There is a clear need to implement a system where no deposit over a certain amount is even accepted before a KYC procedure takes place successfully. Then, any withdrawals regardless of player's action and win/losses should be automatic - NO FURTHER VERIFICATION.

This would allow the bookmakers take their money from the new players and help players who gamble regularly avoid going through the hassle of proving they are not being funded by Osama bin Walter White money.

It sounds like you want every book I join to demand my ID, bank statement, pay slip and whatever else before I can bet?!

You can keep that idea. I prefer to give as few details as possible to as few bookmakers as possible.

If I can get away with minimum ID at every book, as I do now, I have no desire to provide them with the maximum amount every time I join a new one.

Plus, it's unworkable. You want a book to never ask another question once approved? No proper regulator would allow that. They would fine the books ass off the first time they got tricked and tried to say "well we promised to not ask any more questions after they were approved to join".

[ninety9problems]

It sounds like you want every book I join to demand my ID, bank statement, pay slip and whatever else before I can bet?!

You can keep that idea. I prefer to give as few details as possible to as few bookmakers as possible.

If I can get away with minimum ID at every book, as I do now, I have no desire to provide them with the maximum amount every time I join a new one.

Plus, it's unworkable. You want a book to never ask another question once approved? No proper regulator would allow that. They would fine the books ass off the first time they got tricked and tried to say "well we promised to not ask any more questions after they were approved to join".

Um, hey brainlet, here's a hint - you're working for a company who claims to represent punters' interests. You might at least want to pretend to care when someone gets dicked over like I did?

Here, let me explain it to you. It seems you don't bet for very much money, so you probably have never thought about this. (Very odd that you post so much despite having so little knowledge on the subject...)

You go ahead and deposit your small amount of money,

£50 or

£200 or whatever. Okay, give them your passport and your address and you're good to go, because it's such an irrelevant tiny sum. But the issue arises for us people who actually bet with real money. As you've likely never experienced it, let me tell you: It penetrating sucks have

£10,000 tied up at a sportsbook where you didn't even win money.

So here's the common sense solution that even a 12 year old (but apparently not you) can figure out: let people deposit some amount up to a certain sum with one level of verification. Maybe that sum is

£5,000. So you deposit

£4,500 and all is fine, your account is verified cause you already sent the info they asked for and you can withdraw whether you win or lose, whatever. But then if you go to deposit

£700, you are stopped. The site blocks the deposit and notifies you that because you have already deposited

£4,500

that this will bring the grand total of all deposit to over

£5,000 and in order to do that, you must first provide further documents for further verification.

With this solution, the small bettors are unaffected, they can go along wasting time making bets with $2 EV or whatever. But the big players are given a warning and the opportunity to provide documents in advance, so they don't end up getting scammed with a large portion of their funds tied up.

Why hasn't this simple solution already been adopted? Simple: Because it's bad for books, and the largest organisation representing punters is spineless.

[moojoo]

I never had to send my passport to Marathon and made big deppsits and withdrawals. You was suspicious to them so they give you run arround.

[ninety9problems]

The only thing I did that was suspicious is make bets that were not moronic. But that's not a justifiable reason to hold my money for three months.

Crooks.