1. #1
    jp5148
    jp5148's Avatar Become A Pro!
    Join Date: 12-20-17
    Posts: 22
    Betpoints: 1393

    Thoughts on how cloudbet should handle live wager stuck in “bet pending”?

    Made a .2 btc live wager on soccer total on cloudbet yesterday. Was stuck on “bet pending”. Wager was not accepted, did not show up in bet history. Contacted live help after 10 minutes of wager stuck in bet pending.

    Jp5148: Why is my bet stuck in pending?
    (08:10:13 PM) Customer Service: We apologize for keeping you waiting. We're very busy at the moment. Please update this chat with your email and we will create a follow-up support ticket for you. If you stay online a live chat agent will take care of you as soon as possible.
    (08:11:08 PM) *** Roy joined the chat ***
    (08:11:14 PM) Roy: Hello! welcome to Cloudbet live chat.
    (08:11:17 PM) Roy: Please bear with me while I check your account.
    (08:11:19 PM) Jp5148: Is does not show in bet history. Just has spinning circle with bet pending
    (08:13:05 PM) Roy: Thank you for your patience.
    (08:13:09 PM) Roy: I will need to refer this on to a specialist team to review. Our sports team will look at this and follow up with you as soon as possible.
    (08:13:12 PM) Roy: Is there anything else I can help you with?
    (08:14:02 PM) Jp5148: So you are going to wait, if it wins no bet. If it loses it’s a bet?
    (08:14:46 PM) Jp5148: It’s been stuck pending for 10 minutes
    (08:14:47 PM) Roy: That;s not what I've said. The bet seems to be stuck and I have informed our sports team about this.
    (08:15:00 PM) Jp5148: Let’s get it resolved right now
    (08:15:02 PM) Roy: They will check it and get back to you as soon as its sorted.
    (08:17:31 PM) Roy: Due to inactivity, this chat will now end. But please do not hesitate to contact us if you require any further assistance.
    (08:17:33 PM) *** Roy left the chat ***


    Would like to hear how you guys think they should handle this wager not knowing outcome of game.

  2. #2
    Optional
    Optional's Avatar Moderator
    Join Date: 06-10-10
    Posts: 57,597
    Betpoints: 9208

    I think it will come down to if their system actually accepted the bet or not probably.

    Poor job from the CS operator not having you hold on and find out for sure.

  3. #3
    Alfa1234
    Alfa1234's Avatar Become A Pro!
    Join Date: 12-19-15
    Posts: 2,722
    Betpoints: 2544

    It will be a no-bet, I've had this problem on some other sites as well. If you don't get a ticket number and a confirmation, it's not a bet.

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