[cyclingbettor]

But what Optional is saying is that the cs representatives aren't sports bettors, so it doesn't really matter now many other books offer the bets, if it's not obvious how the wager should be graded to someone who doesn't do any sports betting, there is some potential confusion.

What doesn't make sense, of course, is for the book itself to be grading wagers that way. From what I can tell, in my experience anyway, this is just how certain wagers are actually graded. So, in terms of the person (or automated system) doing the grading, or cs, the wager is actually graded correctly. Hence why it's such a pain to deal with. (This particular case may be different, I don't know. But, for the experience I had, I saw another post several months later with exactly the same thing. On the opposite side of the wager. And the person, who was kind enough to point out that their wager should have been a loss, was equally unable to explain this to cs. So, if I happen to encounter that situation again, I would not be at all surprised if I have to go through the exact same hassle again). I've decided that I'm willing to put up with this, since I deal with any amount of crap with online sportsbooks anyway, but you would indeed think that a top rated sportsbook could actually fix stuff like this.

[bubba]

But what Optional is saying is that the cs representatives aren't sports bettors, so it doesn't really matter now many other books offer the bets, if it's not obvious how the wager should be graded to someone who doesn't do any sports betting, there is some potential confusion.

What doesn't make sense, of course, is for the book itself to be grading wagers that way. From what I can tell, in my experience anyway, this is just how certain wagers are actually graded. So, in terms of the person (or automated system) doing the grading, or cs, the wager is actually graded correctly. Hence why it's such a pain to deal with. (This particular case may be different, I don't know. But, for the experience I had, I saw another post several months later with exactly the same thing. On the opposite side of the wager. And the person, who was kind enough to point out that their wager should have been a loss, was equally unable to explain this to cs. So, if I happen to encounter that situation again, I would not be at all surprised if I have to go through the exact same hassle again). I've decided that I'm willing to put up with this, since I deal with any amount of crap with online sportsbooks anyway, but you would indeed think that a top rated sportsbook could actually fix stuff like this.

Shouldnt the book have a system where a customer can talk with someone who actually understands this stuff within 24 hours of such a request? Obviously sooner than 24 it shoul be.

But I have not heard from 1 person here on this thread who disagrees with me and not heard from 1 person at betonline who can vaguely see my point? There is something missing. The fact that a 2 way line need a winner and a loser or 2 pushes, is not that difficult to have someone on staff understand and have that person speak directly with customers (or at least address mistakes customers point out).

[cyclingbettor]

Like I said, I decided I'm willing to put up with it, since I deal with crap on a far too frequent basis already anyway. I never said it wasn't crap... :-(

[bubba]

betonline appears to have rectified the issue. the 300 has been returned to my account. I have not heard back from them on the issue.

It would be good if they intend to have the wager as a 3 way line, then present it as such. Or put in big letters next to the wager that if neither team scores xxxxx points, betonline keeps all the $. If they dont want to do that, then they need to honor vegas rules per there terms. Treat your customers fairly, not asking for more than that. goodnight!

[Optional]

Shouldnt the book have a system where a customer can talk with someone who actually understands this stuff within 24 hours of such a request?

I think part of the reason we get brushed off by default is that most of the time when a player questions a grading, it's the player who is wrong.

betonline appears to have rectified the issue. the 300 has been returned to my account. I have not heard back from them on the issue.

It would be good if they intend to have the wager as a 3 way line, then present it as such. Or put in big letters next to the wager that if neither team scores xxxxx points, betonline keeps all the $. If they dont want to do that, then they need to honor vegas rules per there terms. Treat your customers fairly, not asking for more than that. goodnight!

Glad to hear it

[RoyBacon]

Glad you got your money back.

Probably a training moment for their CS. A good one missed if it isn't.

[moojoo]

What a shitty book. What if you bet both teams in 2 way market,and didnt hear about SBR. This is obvious at best B book!

[evo34]

Thus is NOT a case of, "Well, the CS rep was clueless and difficult to deal with" -- which happens a lot at any book. What actually happened:

1) They graded it correctly.
2) They went back in manually and re-graded it incorrectly (to steal the player's money). (This kind of thing is not done by a low-level rep).
3) The first line CS rep. reported to the player that the line manager told him directly that the bets were losses.
4) They refused to budge until SBR got involved.

That's what I call theft, not "bad customer service."

[TheMoneyShot]

Hearing a lot of grading issues with books lately.

Such a pain in the a$$ for a client getting it corrected. Time consuming... etc. Doesn't these books know we got sh#$ to do in life? We can't babysit wagers 24/7.

[RoyBacon]

I can see a prop like race to 20 points have a grading issue. Props in general have grading issues. Some of these top books offer a gazzilon props. What they can do better is train their staff to double check the grade with someone knowledgeable. Like this one, simple.

[rangerz2478]

Thus is NOT a case of, "Well, the CS rep was clueless and difficult to deal with" -- which happens a lot at any book. What actually happened:

1) They graded it correctly.
2) They went back in manually and re-graded it incorrectly (to steal the player's money). (This kind of thing is not done by a low-level rep).
3) The first line CS rep. reported to the player that the line manager told him directly that the bets were losses.
4) They refused to budge until SBR got involved.

That's what I call theft, not "bad customer service."

Perfectly analyzed.

[bubba]

is betonline down for anyone else? i cant get on but this website says its just me. http://downforeveryoneorjustme.com/betonline.ag

[KS1986]

is betonline down for anyone else? i cant get on but this website says its just me. http://downforeveryoneorjustme.com/betonline.ag

Down for me too

[SBR Forum]

Down for me too

Looks to have just been a quick hiccup, back up here.

[4nic8ing]

I can see a prop like race to 20 points have a grading issue. Props in general have grading issues. Some of these top books offer a gazzilon props. What they can do better is train their staff to double check the grade with someone knowledgeable. Like this one, simple.

In a perfect world this would make sense but I think the issue with most books is the employee turnover for these entry level positions. Fiscally speaking it doesn't make much sense to spend a zillion hours teaching a guy the nuances of every prop knowing he might not be around in 3-6 months.

[KS1986]

Looks to have just been a quick hiccup, back up here.

Still Down for me, been down for 3 hours now

[bubba]

back up for me now

[rangerz2478]

In a perfect world this would make sense but I think the issue with most books is the employee turnover for these entry level positions. Fiscally speaking it doesn't make much sense to spend a zillion hours teaching a guy the nuances of every prop knowing he might not be around in 3-6 months.

Low level customer service employees being uneducated is NOT the issue here.

OP seemingly sent 3 different complaints and at least a few got to their managers it seemed like. And the issue was still not fixed. So for those unaware of SBR or other forms of recourse, the wager would not have gotten fixed and BOL would have kept the funds. This is clear as day here.

I say this sincerely that even though I don't always agree with the lengths SBR goes in certain sponsor book cases, overall many of us players would have no form of recourse without their help. I'd imagine those of us on this forum are a tiny percentage of the overall players offshore. So imagine someone with this exact issue who wasn't able to get the help of SBR to fix it? BOL would keep the funds and the player would get absolutely nowhere in getting their funds back through customer service. This is even though ANY manager with half a brain knows exactly how this wager should be graded, but they clearly attempted to find any loophole they could to keep the funds, and hope the player would eventually just give up.

If the player doesn't go to SBR, great. If the player does and they fix it, that's fine too cause it looks like they stepped up and did the right thing as a book. It's a win/win for them.


And I don't think it's a coincidence that many cases exactly like this comes from betonline.