1. #1
    Sobob99
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    Difficulty with 5Dimes cashout anyone?

    Edit by SBR: The player confirmed receiving payment.

    __


    Anyone else having issues with cashing out at 5Dimes?

    I sent in a request 5 days ago for 6K via bitcoin, and replied to their security email 3 days ago. Didn't receive anything, so yesterday I contacted them in the morning. The Live Chat agent said they didn't receive the email, and that I should resend it. So I did and stayed on with Live Chat until she confirmed they got the email. I waited until about 10:30 pm EST, and nothing, so I contacted Live Chat again. The agent said they didn't receive the email and that he doesn't know why the other chat agent confirmed they got the email, because they never got it. So I should resend it, which I did. He said hold while he confirms that they got it. After making me hold for a bit, he said yes, they have received it, but it is now 11:08 EST and they stop processing payouts at 11 pm. He said it would be sent tomorrow (which is today).

    No payment today, so I contacted them again. Here is what the Live Agent said:


    Andoni
    We forwarded the e-mail to the Payout team and it "got lost".
    So the department didn't process it.
    I checked with them and they found the e-mail sir.
    Now.. this is the thing.
    For payouts over $5,000 the department need management approval, and the manager is gone now.
    So it'll be pay until tomorrow sir.
    Please contact us tomorrow at 9.00 AM EST.


    Seriously?? The e-mail got "lost"?? And now the only manager that can approve a 6K payout has gone home? I feel like they are giving me the run around on this. Anyone else facing this sort of difficulty?




    11/10 update - Did not get paid. Just spoke with Live Chat at 5 pm EST.

    Russell
    More likely it'll be processed today, we're really sorry for the inconveniences and as you know already due to certain circumstances the payout has been taking longer than normal to be completed.
    I already talked with the payout department and I explained to them all the problems you have had, the request will be expedited and is very likely for it to be processed today.
    I highly doubt it will be done today, but once again...further delays.



    11/10 - Resolved! Finally got the payout!
    Last edited by SBR Forum; 11-10-17 at 05:07 PM. Reason: added reply

  2. #2
    PeterJohnson
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    NITROGEN

  3. #3
    SportsMushroom
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    sounds like they are giving you the runaround

  4. #4
    reigle9
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    a thread like this popped up a few days ago literally 2 mins before i planned to cashout, went and did something, by the time i got back the thread said "resolved"

    chances are you fukked it up

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  5. #5
    RudyRuetigger
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    Quote Originally Posted by SportsMushroom View Post
    sounds like they are giving you the runaround
    I bet hes black and tony is racist

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  6. #6
    Sobob99
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    Quote Originally Posted by reigle9 View Post
    a thread like this popped up a few days ago literally 2 mins before i planned to cashout, went and did something, by the time i got back the thread said "resolved"

    chances are you fukked it up
    I f-ed it up in what way?

  7. #7
    Sobob99
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    Quote Originally Posted by RudyRuetigger View Post
    I bet hes black and tony is racist
    I'm not black

  8. #8
    PeterJohnson
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    Dont sound that way if you read it it's pretty straight forward they "lost" it 2 times and it's 6k not 60 bucks they have been known to do this every now and then trust me i no i used to play there.



    Quote Originally Posted by reigle9 View Post
    a thread like this popped up a few days ago literally 2 mins before i planned to cashout, went and did something, by the time i got back the thread said "resolved"

    chances are you fukked it up

  9. #9
    Sobob99
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    Quote Originally Posted by PeterJohnson View Post
    NITROGEN
    Might be looking into them soon

  10. #10
    reigle9
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    Quote Originally Posted by Sobob99 View Post
    I f-ed it up in what way?
    idk, there's just a slight trend with these types of threads here at sbr

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  11. #11
    PeterJohnson
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    No not soon, NOW!
    Quote Originally Posted by Sobob99 View Post
    Might be looking into them soon

  12. #12
    Sobob99
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    Still not understanding what you mean. I submitted the payout properly and never had any issues with them in the past

    Quote Originally Posted by reigle9 View Post
    idk, there's just a slight trend with these types of threads here at sbr

  13. #13
    reigle9
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    i mean this same thread comes up 5 times a week for eternity and it's usually user error, well it's usually the OP just fukkin lying but i was trying to give the benefit of doubt

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  14. #14
    Sobob99
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    It is 6K, but it's not 10K. I mean for an A rated book, you'd think they wouldn't lose emails so easily lol. Is there any action SBR can take for me?


    Quote Originally Posted by PeterJohnson View Post
    Dont sound that way if you read it it's pretty straight forward they "lost" it 2 times and it's 6k not 60 bucks they have been known to do this every now and then trust me i no i used to play there.

  15. #15
    DiggityDaggityDo
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    Quote Originally Posted by Sobob99 View Post
    I'm not black
    Chinese?

    That would do it too.

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  16. #16
    Sobob99
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    Nope

    Quote Originally Posted by DiggityDaggityDo View Post
    Chinese?

    That would do it too.

  17. #17
    shocka1212
    Whatever man.....
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    Why not request 4800 and then 1200 a day or two after ?

  18. #18
    SBR Forum
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    Thanks for sharing. We have no 5Dimes payout complaints on file. Email issues can happen. It sounds like you're all set to be paid tomorrow, please confirm tomorrow AM.

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  19. #19
    reigle9
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    Quote Originally Posted by SBR Forum View Post
    Thanks for sharing. We have no 5Dimes payout complaints on file. Email issues can happen. It sounds like you're all set to be paid tomorrow, please confirm tomorrow AM.
    lol

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  20. #20
    Sobob99
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    Didn't know there was an approval required for 5K and above. I was only informed about that today

    Quote Originally Posted by shocka1212 View Post
    Why not request 4800 and then 1200 a day or two after ?

  21. #21
    tb1984
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    Quote Originally Posted by RudyRuetigger View Post

    I bet hes black and tony is racist
    Quote Originally Posted by Sobob99 View Post
    I'm not black
    Quote Originally Posted by DiggityDaggityDo View Post

    Chinese?

    That would do it too.
    Quote Originally Posted by Sobob99 View Post
    Nope

  22. #22
    SportsMushroom
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    Quote Originally Posted by RudyRuetigger View Post
    I bet hes black and tony is racist

  23. #23
    Sobob99
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    11/10 update - Did not get paid. Just spoke with Live Chat at 5 pm EST.

    Russell
    More likely it'll be processed today, we're really sorry for the inconveniences and as you know already due to certain circumstances the payout has been taking longer than normal to be completed.
    I already talked with the payout department and I explained to them all the problems you have had, the request will be expedited and is very likely for it to be processed today.


    I highly doubt it will be done today, but once again...further delays.

  24. #24
    SBR Forum
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    Quote Originally Posted by Sobob99 View Post
    11/10 update - Did not get paid. Just spoke with Live Chat at 5 pm EST.

    Russell
    More likely it'll be processed today, we're really sorry for the inconveniences and as you know already due to certain circumstances the payout has been taking longer than normal to be completed.
    I already talked with the payout department and I explained to them all the problems you have had, the request will be expedited and is very likely for it to be processed today.


    I highly doubt it will be done today, but once again...further delays.
    Feel free to write in with your account # to help@sportsbookreview.com and we can ask a mgr to take a look.

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  25. #25
    Sobob99
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    11/10 - Resolved! Finally got the payout!

  26. #26
    SBR Forum
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    Thanks for updating the forum.

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