1. #1
    GigaOuts
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    Mr. A+ book William Hill, where is my $$$?

    I request a payout on October 21, 2017 using instadebit. I have cash out many time, it usually take 2 days & it literally take 30min - 2hr for Pinnacle using the same payment method.

    After 2 days have pass, I contact live help.
    Live Help: payout take 3-5 business day, so wait another 3 business day.
    Me: 5 business day have pass I have not receive my fund.
    Live Help: let me check with payment department. Your fund is stuck in the system.
    Me: did payment department fixed it?
    Live Help: I don't known, they didn't tell me but ask you to wait 3-5 business day
    Me: ok I am a patience man.
    Me: 5 business day have pass, I still not have receive my fund.
    Live Help: your fund is stuck in the system but it could be your bank side that cause the hold up.
    Me: it is not the bank, it is e-wallet & Pinncale, Sport Interaction cash out is fine using instadebit..
    Live Help: ok, let me check with payment department. We need 24-48 to investigate.
    Me: 3 days later, 72hr+ later I get nothing from William Hill or SBR. 3g is stuck in never land.
    Me: Ok going to use Lvie Help to check again. 30 min wait, no agent available. Initiate another Live Help, 30 min pass, no agent is available.
    This is SBR A+ book, I beg the differences.

    What to do?

  2. #2
    SBR Tracy
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    Hi GigaOuts, please use this complaint form https://www.sportsbookreview.com/sportsbook-complaint/ and the right department will take a look on your issue.

    Thank you.

  3. #3
    GigaOuts
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    Thanks you Tracy, I sent in the complaint on Thursday already. Waiting SBR for help & waiting Hill to get back to me 24-48 hr but didn't hear from them after 72hr+.

  4. #4
    SBR Tracy
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    You're welcome. We'll try our best to assist and we'll get back after 1-3 business days for any possible updates. Thank you
    Last edited by SBR Tracy; 11-06-17 at 05:16 PM.

  5. #5
    oiisbr
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    Quote Originally Posted by GigaOuts View Post
    Thanks you Tracy, I sent in the complaint on Thursday already. Waiting SBR for help

  6. #6
    GigaOuts
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    After waited for two 5 business day, they said they get back to me 24 to 48 hr, and it been 4 days nothing from William Hill. All I got is this:

    Hi Van,

    Good day!

    I apologise for the delay in response. I am writing further to your recent contact with us regarding your withdrawal transaction on your William Hill account, We would like to inform that the withdrawal of CAD 3000 is approved on our end at 2017-10-26 15:43:10 .
    After a withdrawal by Instadebit has been approved, it should take 3-5 working days to reach the account.

    We hope this answers your query. If you have further questions, please do not hesitate to email us. Alternatively, you may contact us through our Live Chat facility. We are available 24/7.


    Regards,

    Ace
    Customer Services Supervisor
    William Hill Online


    That is the last time I heard from them. It is all quiet since that email. I cash out many time, never need approval, $$$ just show up after 2 days, something is not right.

  7. #7
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    Hi GigaOuts, we've asked WillHill for comment concerning your withdrawal status.

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  8. #8
    GigaOuts
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    The instadebit is 2 day cashout, always been 2 days. I hope William Hill Management understand the stress they put their client in............. every passing day the $$$ don't show up in my e-wallet.

    I am back with live help. They almost pull a joke on me. oooooops they did pull the rug underneath me.

    Live Help: Thanks ..for the info
    Live Help: Can I take few minutes to check?
    Me: yes please, I need my $$$
    Live Help: Thanks for waiting.
    Live Help: Can you please give me another few minutes?
    Me: yes, absolutely
    Me: take the whole day please, I need my $$$ (Novermber 8, 11:21 AM)
    Live Help: Thanks and is there anything else I can assist you with? (wtf?????)
    Live Help: I'm sorry for the wrong message. (phew....)
    Live Help: Thanks for patiently waiting.
    Live Help: I'll forward this our Finacial team for further checking.
    Live Help: Please wait for more updates. (November 8, 11:23 AM)
    Live Help: Sorry but I haven't received any response from you so I'd have to close the chat window now. Have a great day! (November 8: 11:24 AM .......wtf)
    Live Help: Rodney I has dosconnnected.




    They don't even want to talk to me anymore, I have 5.5g with William Hill, stress as penetrate!!!!
    Last edited by GigaOuts; 11-08-17 at 01:38 PM.

  9. #9
    GigaOuts
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    initiate another Live Chat again. I ask them not to disconnect me this time. They said they already process my cash out, they need to check my bank why it have not receive it. Ok I can wait another 24hr or even 48hr to see $$$ arrive to my e-wallet.

    Live Help: There is no any issues on our end as this was process on our end Van, The reason why where asking for another 24 hours for further update regards to this as this is being check by our finance team through your bank as your funds should be with them as we have already process this

  10. #10
    GigaOuts
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    After sequence of 3-5 day business delays, William Hill insist my $3000 is approve and send, no issue in their end. Twice said the problem lie with instadebit, I should talk to them. So I'll bite, I will talk to instadebit, they are glad to help out, they just need the transaction number. I ask William Hill for the transaction number, of course they can not provide that. Now I receive this email:



    Alestair E - 09/11/2017 08:52 AM

    Hi Van,


    Hope you're doing well. Sorry for the delay.

    Please be advised we've faced recent issues with payments processed via Instadebit.
    This is due to some technical issues, we've been working with them closely in order to have this matter resolved as soon as possible.


    We'll let you know once we have updates.

    If you have other queries,let us know. We're available 24/7

    Regards,

    Alestair

    Customer Services
    William Hill Online



    Question Reference # 171109-005533

    Honesty is a rarest thing in this world now.

  11. #11
    moojoo
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    Why dont you cancel withdrawal and change method.

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  12. #12
    GigaOuts
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    Quote Originally Posted by moojoo View Post
    Why dont you cancel withdrawal and change method.
    I think you get 24 - 48 hr to cancel withdrawal, it is 3 weeks now. Also you can not deposit one method and withdraw with another method due to money laundry. At least we are moving ahead & William Hill now admitted they have technical issue on their end.

  13. #13
    moojoo
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    Ok. Hope you get money asap. WillHill is among A+,thought you could always wdraw to ban account. Didnt use WH for very long time,dobt have latest info...

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  14. #14
    piterp
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    They are A+ only when taking your deposit after everything is possible.

  15. #15
    GigaOuts
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    hmmmmmmmmmmmmmmmmmmmmmmmmmmmmm..

    Don't gamble, don't play poker if you have a fight with a girlfriend or stress out having over 5g on a questionable site.

  16. #16
    GigaOuts
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    no time frame?

    Late property tax - 20% interest on the bill
    Late Atco gas bill - 20% interest on the bill
    fail to meet the possession date of the house- 20% interest of $670,000 house or whichever the cost to build a house.

  17. #17
    piterp
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    Quote Originally Posted by GigaOuts View Post
    Also you can not deposit one method and withdraw with another method due to money laundry.
    Not really I had done with will hill- deposit from skrill withdrawn to debit card maybe this way wil be working for you

  18. #18
    VeggieDog
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    I have a solution to your problem. I will post it in 3-5 business days.

  19. #19
    GigaOuts
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    Quote Originally Posted by VeggieDog View Post
    I have a solution to your problem. I will post it in 3-5 business days.
    haha .............

    I had a dream last nite, There are group of board member and manager who work super hard. They deserve Christmas bonus and $$$ for Christmas party. They need to clean house and find few dozen fraudulent account to close down. Get rid of dishonest customer who made winning bet.

  20. #20
    GigaOuts
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    Quote Originally Posted by piterp View Post
    Not really I had done with will hill- deposit from skrill withdrawn to debit card maybe this way wil be working for you
    My brain is mushed. Thank you for your helpul suggestion, will contact Live Help next week if nothing is resolved.

  21. #21
    GigaOuts
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    Quote Originally Posted by VeggieDog View Post
    I have a solution to your problem. I will post it in 3-5 business days.
    Who are you? I though you are joking. I got the 3g today, 2 days short of 4 weeks for instadebit. Thanks you & SBR.

  22. #22
    Optional
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    Quote Originally Posted by GigaOuts View Post
    Who are you? I though you are joking. I got the 3g today, 2 days short of 4 weeks for instadebit. Thanks you & SBR.
    Good to see it got sorted out in the end Giga

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