Major issues with Cashpoint ! Tempted with a bonus and finally blocked.
Since Sep 2014 I’m a customer of Cashpoint. I'made some winnings, I've made some losses. I chose Cashpoint because they have an Austrian basis - stupid patriotism :-)
Mid August I’ve got a mail from Cashpoint: “A bonus of 200 EUR is waiting for you. We double your deposit !”
One week later I made this deposit of 200 EUR. So I’ve got 200 EUR of real money and 200 EUR of bonus money on my account. The requirements for withdrawing the bonus: 1200 EUR with a minimum quote of 3 within 3 months.
After some time I lost the real money. Then with some luck and winning combo-bets I made 655 EUR out of the bonus money until 2017.10.30. I’ve reached 70% of the requirements to withdraw the bonus overall.
Suddenly on 2017.10.30 no more sports betting was possible. The limit for all bets was set on 0 EUR.
I’ve contacted the support team to get further information what happened because nobody told me if the system is damaged or what is going on.
After a lot of mails, spending hours of time, Cashpoint support told me that they blocked my account. No further information – nothing from them.
So I did further investigation, spent a lot of time, contacted the Cashpoint support again and again and after some time they told me that they blocked my account because they can do. Nothing else – only their regrets.
In the meantime they deleted all bonus money from my account. The sum of 655 EUR. Cashpoint told me that they deleted the bonus money because I have no use for that.
I’ve never heard of such a treatment.