1. #36
    SBR Tracy
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    Quote Originally Posted by Sharp Square MN View Post
    Hello,

    Longtime follower of SBR forums but finally decided to make an account and post because I am having issues with Mybookie as well. I initially deposited $500 and ran it up to $3500 and requested a payout. I provided all the documentation and there doesn’t seem to be an issue with that but I stupidly accepted a bonus so I had a $4900 rollover requirement, which was ridiculous but par for the course with these online books. So obviously I was told I couldn’t cash out until my RO was complete but I was on such a good run playing live dealer baacarat that I took care of that pretty quick. Since opening the account on 10/24, fast forward to yesterday 11/6, I have now ran my balance up to 34k most of which playing their live dealer baacarat, and requested my first payout of 2k since completing all of their requirements. I requested this via Bitcoin and similar to others got the same emails and was told my payment was being processed. All of the sudden I go to logon last night and my UN/PW don’t work, I call them and was told that now my account has been frozen without any notice pending review of my casino activity. It has only been about 24 hours so far but they couldn’t give me any ETA on resolution and of course my first 2k payout request is also on hold. This is honestly a run of a lifetime and is life changing money for me short term. I’m freaking out and worried that I won’t get paid or that they will come up with some BS to not pay me at all. Are my concerns warranted or is this fairly standard for them to freeze accounts that go on big runs to “review activity”? I can understand them wanting to make sure I wasn’t paid in error as a result of some glitch or that I wasn’t doing anything fraudulent considering the size of the run, but I won it all fair and square. At the moment I have no access to my account (although I do have screenshots as proof) and am waiting to see how this pans out. I will keep posting as I learn more.
    If you haven't submitted yet a complaint, you may use this link https://www.sportsbookreview.com/sportsbook-complaint/ and please wait for 1-3 business days for any possible updates.

  2. #37
    SBR Tracy
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    Quote Originally Posted by briank101 View Post
    Oh crap.
    im still waiting on my 5k bitcoin withdraw. Iíve been on the phone with them every day this week. Each day they have told me the money would post to my account that day. Original withdraw request was made October 24. that request was cancelled due to ďemail server issuesĒ. I re-requested on the 30th, and they tell me that it has been approved, and they are just waiting on the payments department to process... whatever that means.

    This sucks. I wasnít really worried, especially after op got his 5k bitcoin payout. I Hear them advertised all over the radio, and certain podcasts. But now Iím a bit concerned.
    Hello briank101,

    If you haven't submitted a complaint, please use this link https://www.sportsbookreview.com/sportsbook-complaint/ and normally someone will be in contact with you after 1-3 business days for any possible updates.

  3. #38
    briank101
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    Received my 5k bitcoin payout a few minutes ago.
    i appreciate that I received it...but man, it shouldnít be that hard.
    i have no idea how some of these books work, but if you make the payout process quick and easy, there is a good chance you retain that customer for further deposits. Iím as square as they come (Just ask the guys at bookmaker.) but bc of my experience here it is more than likely I wonít ever re-up.


    but...they do pay.

  4. #39
    bonzaii
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    They were probably just hoping that you would lose your funds before they ever had to pay you out. Glad you got payed

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  5. #40
    Crusherrr
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    Quote Originally Posted by briank101 View Post
    Received my 5k bitcoin payout a few minutes ago.
    i appreciate that I received it...but man, it shouldn’t be that hard.
    i have no idea how some of these books work, but if you make the payout process quick and easy, there is a good chance you retain that customer for further deposits. I’m as square as they come (Just ask the guys at bookmaker.) but bc of my experience here it is more than likely I won’t ever re-up.


    but...they do pay.
    They do pay until they don't. I like the site and they have good promotions. I've played here a little bit but definitely advocate that people keep their balances low here. In your case you ran it up big time so there wasn't much you could do about that. Hope you get paid the full amount. Don't give too much back to them!
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  6. #41
    Sharp Square MN
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    Glad to hear you got paid! Itís been 3 days for me now that my account has been frozen and 7 days since my initial 2k payout request. They have regranted me sports access today after 4 calls but say it will take another 48 hours to complete the review of my casino activity. My payout is still frozen until this review is complete so Iím hoping they just ban me from the casino and I can start getting paid on this 34k. Iíll keep the updates coming as I get them. Iím giving them a chance to do me right and not filing a formal complaint yet.

  7. #42
    KS1986
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    Quote Originally Posted by Sharp Square MN View Post
    Glad to hear you got paid! Itís been 3 days for me now that my account has been frozen and 7 days since my initial 2k payout request. They have regranted me sports access today after 4 calls but say it will take another 48 hours to complete the review of my casino activity. My payout is still frozen until this review is complete so Iím hoping they just ban me from the casino and I can start getting paid on this 34k. Iíll keep the updates coming as I get them. Iím giving them a chance to do me right and not filing a formal complaint yet.
    34K! Good Luck man!

  8. #43
    bonzaii
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    These clowns can't be trusted. I tried to make 1k withdraw and they claim I still need to rollover $3,000 more from my $7000 rollover even though I made $10,000 worth of no live bets. They can't even calculate rollover probably or purposely lie about it hoping your dumb enough not to say anything about it.

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  9. #44
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    Quote Originally Posted by Sharp Square MN View Post
    Glad to hear you got paid! It’s been 3 days for me now that my account has been frozen and 7 days since my initial 2k payout request. They have regranted me sports access today after 4 calls but say it will take another 48 hours to complete the review of my casino activity. My payout is still frozen until this review is complete so I’m hoping they just ban me from the casino and I can start getting paid on this 34k. I’ll keep the updates coming as I get them. I’m giving them a chance to do me right and not filing a formal complaint yet.
    Was your balance won in the casino?

    Keep us posted.

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  10. #45
    Sharp Square MN
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    Yes the majority of it I won playing their live casino Baacarat. I understand their need to review a 34k run in a two week span, to make sure I wasnít mispaid or anything. Iím mainly worried that they are going to come up with a reason to not pay me my casino winnings even though I legitimately made my run one hand at a time fair and square playing progressively higher stakes as my balance grew. Iíll post an update with the results of this ďreview periodĒ in a couple days.

  11. #46
    Sharp Square MN
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    Update on my account review: After a 4 day review they just wonít accept my casino action anymore. That is more doing me a favor because it ensures I canít keep playing until I lose it back. They did attempt to pay me in my BTC account for the 2k however this sat unconfirmed in my BTC account for 48 hours and eventually dropped off and I didnít actually get the money. I have to call them back tomorrow to figure out if the BTC was returned to them and if so I will ask them to just post the 2k back to my MB account and I will initiate another payout. Iím hoping this goes over well, I wasnít aware that Coinbase is not the BTC wallet to use for gaming. Iíve made a block chain account now and have read that should work better for payouts. Iíll keep the updates coming until I get paid. Iím a little worried about this 2k because itís no longer pending in my MB account or in my Coinbase account but the MB payout team seems to have records of it so I hope Iím good.

  12. #47
    KS1986
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    For the amounts your'e talking about get yourself a hardware wallet. I had to learn the hard way, had a few grand hacked from my blockchain wallet last year. You can get one for less than an $100 and its much safer than blockchain.

  13. #48
    Sharp Square MN
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    The 2k actually hit my Coinbase account today! Their customer service was pretty helpful during the 10+ times I've dealt with them now. Just initiated a new 5k withdrawal today so we will see how that goes. Hopefully I can continue the drawdown process with no hiccups. Their RO requirements are ridiculous but other than that they have been alright. @KS1986, I will definitely look into a hardware wallet, I don't plan on keeping my BTC balance for long though I'm taking the cash out as quick as I can due to the fluctuation of BTC prices at the moment, so hopefully my window to get hacked is small.

  14. #49
    dmenez
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    I will never put another dime into My Bookie. Iíve used them for over a year with no problems but just had my entire bankroll mysteriously disappear into phantom blackjack losses. I have never nor would ever play blackjack for money online but Iím being told all of my money disappeared playing blackjack, which is complete bullshit. Take your money elsewhere, the way theyíve handled this has been a joke. All Iím being told is that if someone hacked my account itís my responsibility. I was told I would get a call from a service manager after they left me on hold for 20 minutes, 3 days later still no call. Donít put your money into a site where this happens.Ē

  15. #50
    dmenez
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    Update- manager called to let me know someone hacked my account in Dallas. Great to know. They still didnít do anything about it. Only site where this has ever happened

  16. #51
    Underdog5229
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    When I hear these been hacked and lost entire balance in the casino claims , I always wonder what a hacker would gain from blowing ur account balance on blackjack? If u did get hacked and they ran up a huge balance they would never see the money so don't make sense.
    I think we can all agree more than likely it was the owner or someone the owner of the account knows and they tried to run up the account and figured if they lost they could claim being hacked and hope to get the money back

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