Originally Posted by
Sharp Square MN
Hello,
Longtime follower of SBR forums but finally decided to make an account and post because I am having issues with Mybookie as well. I initially deposited $500 and ran it up to $3500 and requested a payout. I provided all the documentation and there doesn’t seem to be an issue with that but I stupidly accepted a bonus so I had a $4900 rollover requirement, which was ridiculous but par for the course with these online books. So obviously I was told I couldn’t cash out until my RO was complete but I was on such a good run playing live dealer baacarat that I took care of that pretty quick. Since opening the account on 10/24, fast forward to yesterday 11/6, I have now ran my balance up to 34k most of which playing their live dealer baacarat, and requested my first payout of 2k since completing all of their requirements. I requested this via Bitcoin and similar to others got the same emails and was told my payment was being processed. All of the sudden I go to logon last night and my UN/PW don’t work, I call them and was told that now my account has been frozen without any notice pending review of my casino activity. It has only been about 24 hours so far but they couldn’t give me any ETA on resolution and of course my first 2k payout request is also on hold. This is honestly a run of a lifetime and is life changing money for me short term. I’m freaking out and worried that I won’t get paid or that they will come up with some BS to not pay me at all. Are my concerns warranted or is this fairly standard for them to freeze accounts that go on big runs to “review activity”? I can understand them wanting to make sure I wasn’t paid in error as a result of some glitch or that I wasn’t doing anything fraudulent considering the size of the run, but I won it all fair and square. At the moment I have no access to my account (although I do have screenshots as proof) and am waiting to see how this pans out. I will keep posting as I learn more.