1. 10-19-17 05:40 AM #1
    hippo
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    Vitalbet - Account closed no reply

    I wanted to loging in my account, but it is closed, shall contact the customer Service, but they don`t reply.
    What can i do?
    is there a Chatservice?
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  2. 10-19-17 06:48 AM #2
    Optional
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    Yes only e-mail or by phone: +4420 3286 7751 AFAIK.

    You are welcome to submit an SBR sportsbook complaint form and we can try reaching out to them too.
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  3. 11-08-17 05:26 AM #3
    hippo
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    Update:

    They have replied. They told me, that my account is closed, because i haven`t place a Bet over 180 Days and take the following Tearm and Condition. They don`t want to gave back my Deposit Money and taking this Rule also as reference

    10. INACTIVE ACCOUNTS 10.1 If you have not placed any Stake in your Player Account for a continuous period of one hundred and eighty (180) days (the Grace Period) your account shall deemed to be inactive, and any balance may be confiscated.


    Is this Rule, is such a Rule legal? - to confisicate the Money of a Player, who didn`t do nothing wrong, uploaded all documents, but his only """mistake""" was the fact, that the customer did not bet for 180 days (i couldn`t bet there with amounts over 1€, that`s why i only wanted to withdrawal my money and uploaded all Documents before, which were requested on their Homepage)!
    Never seen such a rule anywhere else.
    They didn`t send me any Alert-Email, that f.e. in one month the account will be closed or anythinmg like this. Nothing. Only taking this obscure Rule and confisicate my Money.

    Could u pls help me? Although i have opened a complaint, nobody of SBR replied till today.
    Last edited by hippo; 11-08-17 at 05:31 AM.
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  4. 11-08-17 08:15 AM #4
    KS1986
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    Most sites have a similar rule, but 180 days is definitely on the shorter side. Good Luck, hope you're able to get your funds.
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  5. 11-08-17 08:39 AM #5
    SBR Forum
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    Hi hippo,

    We've asked VitalBet for another update on your case.
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  6. 11-08-17 08:45 AM #6
    hippo
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    Thank you.
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  7. 11-08-17 12:18 PM #7
    SBR Forum
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    VitalBet claims that they contacted you in July asking you to verify your documents for their KYC procedures, and that you did not respond for 3 months, which triggered their dormancy closure. We are asking why you haven't received your deposit back.
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  8. 11-09-17 10:59 AM #8
    hippo
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    yes, they have told me, that they have sent me an email July, where they requested sth, but i haven`t receive it, haven`t read it, maybe landed in Spam Folder, otherwise, i would have replied. I have offered them to send again,whatever they want to have, although i have uploaded all Docs they requested on their Homepage, but no reation to my offer.
    I can accept, that they close my account, but i can`t accept, that they confisicate my deposit money. It is my Money. Holding back Money, because of a missing Document, or a not placed bet within 180 days? Not acceptable!
    Last edited by hippo; 11-09-17 at 11:31 AM.
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  9. 11-14-17 08:43 AM #9
    hippo
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    Did SBR get any updated replyby them?
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  10. 11-28-17 05:15 AM #10
    hippo
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    Optional, can you pls check ur PM folde?
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