Chat on betdsi.com
Conversation started on : Sunday, October 08, 2017, at 13:30 (GMT+0) |
[13:30] |
XX216008: . |
[13:30] |
Roberto has joined the conversation |
[13:30] |
Roberto: Thank you for contacting Customer service may i please have your account number and password |
[13:31] |
XX216008: XX216008 / XXXXX |
[13:31] |
Roberto: how may i help you |
[13:32] |
XX216008: I was talking with Kyle McCall and Brock regarding rollover earlier. are any of them available? |
[13:32] |
XX216008: Kyle Maccal |
[13:33] |
Roberto: ok sir is there anything i can help you with |
[13:33] |
XX216008: yes I'd like to speak with Brock or Kyle Maccal please |
[13:35] |
Kyle Maccall has joined the conversation |
[13:35] |
Roberto has left the conversation |
[13:35] |
Kyle Maccall: Hi XXXX
this is Kyle
How can I help you today? |
[13:36] |
XX216008: hi |
[13:36] |
Kyle Maccall: How you doing? |
[13:36] |
XX216008: not good at the moment |
[13:37] |
XX216008: I was talking to you 26th August (I still have the chat transcript). you took over the chat from Alice and told me I need to complete a $445 rollover to withdraw. ring any bells? |
[13:37] |
Kyle Maccall: A little haha but tell me how can I help you today? |
[13:38] |
XX216008: yes I logged in now and tried to make some bets and I notice two tings: 1) all history of my bets and transactions appear to be GONE, 2) my max bet on all sports is $5 |
[13:38] |
XX216008: how do you explain this? this was not the case when I talked to you on 26th August |
[13:41] |
Kyle Maccall: let me check one moment |
[13:43] |
Kyle Maccall: it looks like that's a upper management decision , the account now have limit of $5 |
[13:43] |
XX216008: a $5 limit that is supposed to complete a $445 rollover? what are you, crooks? and why don't you tell me the reason. what is going on here? |
[13:45] |
Kyle Maccall: like I said its and upper management decision, base on your action |
[13:45] |
XX216008: what action? you're an A+ rated sportsbook. I assumed my money was safe here. what action are you referring to? |
[13:48] |
Kyle Maccall: Unfortunately sir is and upper management decision , nothing we can do to move does limits out |
[13:48] |
XX216008: do you honestly believe I will just sit here and accept your bullshit answers? I asked you WHY. can you give me an answer or do I have to take this public? |
[13:50] |
Kyle Maccall: you can do so sir, like i said is and upper management decision base on your action on the site, that's the answer |
[13:51] |
XX216008: then tell me what action you are referring to. as a serious sportsbook you should give your customer an answer when they ask and not dodge the question with BS lines |
[13:51] |
Kyle Maccall: already give you the answer thats why it was done |
[13:52] |
XX216008: WHAT ACTION ARE YOU REFERRING TO? BE SPESIFIC PLEASE |
[13:52] |
Kyle Maccall: base on your wagering history |
[13:53] |
XX216008: my wagering history? what about it? |
[13:54] |
Kyle Maccall: sir thats the answer the bottom line is that your account is limited to a $ 5 wager with a minimum of $4 |
[13:54] |
Kyle Maccall: the limit unfortunately will remain like that |
[13:54] |
Kyle Maccall: because is an upper management decision |
[13:55] |
XX216008: you don't have to repeat 100x times that it's an upper management decision, like I am some moron. I am asking for spesifics: what is it about my wagering history that makes you limit me to $5? |
[13:56] |
Kyle Maccall: Sir theres no specifics I Already told you the reason |
[13:56] |
Kyle Maccall: there nothing more to explain |
[13:57] |
Kyle Maccall: you are the one that is not getting that is an upper management thing |
[13:57] |
XX216008: what is the reason that my betting history and my transaction history is no longer visible when I log into my account? why have you erased all history of me using my account? |
[13:58] |
Kyle Maccall: No that's a bug on the system that will be fix on Tuesday |
[13:58] |
XX216008: can you transfer me to Brock please? |
[13:58] |
Kyle Maccall: No sir , this is the end of the line in regards to this manner |
[13:59] |
XX216008: Brock was the person who had the last word last time I was on this chat with you. it's only fitting that I talk to him and inform him how I intend to proceed |
[14:00] |
Kyle Maccall: I understand but thats not possible, to proceed is simple complete the rollover with does limits , cash out |
[14:00] |
Kyle Maccall: but speaking with brock is not an option |
[14:01] |
XX216008: I'd like an email transcript of this chat |
[14:01] |
Kyle Maccall: you can copy paste it sir we dont have a way to do it |