Hello everybody. My story on Goldenvegas:
I bet on the basket ball match Bourg/Antibes, handicap -6.5 Bourg, 1580€ price 1.85
Final result 94-81 so my bet win. But Goldenvegas decide to void my bet saying it was a line error.
1. I received an email from Goldenvegas in which they confirmed my bet was accepted. I can provide a screenshot.
2. I did not receive an email from Goldenvegas in which they they would have announced the cancellation of the bet. And they can not prove that they sent this email since they did not send it.
Those points 1 and 2 are not surprising. It is just dishonest, and a lot of books do as well. That is why point 3 is very important.
3. It is not a line error. Please go on Oddsportal site: http://www.oddsportal.com/basketball...3#ah;1;-6.50;0
As I can prove with the email I received, my bet was accepted at 7:04 pm with price 1.85
And as you can see on Oddsportal, Pinnacle opened this market with price 2.29
At 7:05 pm, one minute after I placed my bet on Goldenvegas, Pinnacle price was 1.68
Other examples: 188bet 1.79 at 6:50 pm, Asianodds 1.68 at 7:07 pm, Bwin 1.75 at 7:16 pm, Betonline 1.85 (same than Goldenvegas) at 6:43 pm.
With Pinnacle, we can clearly see the beginning of the price decrease at 6:43 pm (from 1.92 to 1.81). From 6:43 pm to 7:04 pm when I placed my bet, Goldenvegas traders were sleeping.
This explains their small delay for the adjustement of the price.
But it was just a small delay, not a gross line error with price 3 or 4 for example.
Bookmakers can not void bets simply because lines/prices moved after the placement of a bet and they were sleeping at that moment !
They want to punish me for their incapacity to supervise the markets ?
It is clearly a steal. And when they say "it was a line error", it is unfair, it is a lie.
The screenshot I took from Oddsportal clearly proves the price I placed my bet with Goldenvegas was totally correct at the moment I placed it. The fact is there was the start of a movement of price at that moment and they were not fast enough to adjust their line with Pinnacle for example, that is as simple as that.
My bet is completely valid, it must be paid.
It seems that I can not add screenshots in my post. But I will post complaint on SBR and I will of course forward these screenshots to SBR team so that they can observe that indeed there was no line error at all and I hope they can contact then goldenvegas to fix the issue. Normally Goldenvegas is quite a reliable bookmaker, they are regulated by the "Commission des jeux de hasard belge", so I think they should accept to admit the truth and pay me if SBR contacts them.
Please help me.