1. 10-03-17 08:32 AM #1
    Koretskiy
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    Asianconnect does not pay money.

    Hello, in June I am registered with Asianconnect, made a deposit of 30k euro. After a short game i am ordered a payout of 36k ( 28.06.2017 ) . Received a request for verification, sent the necessary documents, after a time received a request for additional documents.
    At the moment, I sent a lot of documents. In addition to the international passport. His term has expired. And I do not have a new one. Additional documents were requested more than once. It can last forever? Or they just do not want to pay money ? What can i do in this situation ?
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  2. 10-03-17 08:35 AM #2
    Optional
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    Quote Originally Posted by Koretskiy View Post
    Hello, in June I am registered with Asianconnect, made a deposit of 30k euro. After a short game i am ordered a payout of 36k ( 28.06.2017 ) . Received a request for verification, sent the necessary documents, after a time received a request for additional documents.
    At the moment, I sent a lot of documents. In addition to the international passport. His term has expired. And I do not have a new one. Additional documents were requested more than once. It can last forever? Or they just do not want to pay money ? What can i do in this situation ?
    It's normal that an expired passport is not accepted.

    But you should be able to find other official documents they will accept instead. Or maybe renew your passport if they insist?

    I think you should just try to work with them to find a form of ID they are happy with but if you feel like you can't resolve it you are welcome to submit an SBR sportsbook complaint form and we can try to help.
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  3. 10-03-17 08:47 AM #3
    Koretskiy
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    I am sent realy many documents. Passport, DL, bill, bank statement, prntscreen from skrill and all they asked for, except international passport.
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  4. 10-03-17 08:54 AM #4
    Optional
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    Quote Originally Posted by Koretskiy View Post
    I am sent realy many documents. Passport, DL, bill, bank statement, prntscreen from skrill and all they asked for, except international passport.
    That does sound like a lot. But they don't have a reputation for messing people around with KYC so they must just be a bit suspicous of you I'd say.

    SBR is happy to talk to them for you but from what you have said I am pretty sure they are still going to want more ID.

    Try not to worry too much and just do what you can to help them satisfy themselves about you.
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  5. 10-03-17 09:06 AM #5
    Koretskiy
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    I try to think the same way. But patience is already running out, the list of required documents has changed several times already. It looks like they're just wasting time.
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  6. 10-03-17 09:17 AM #6
    Optional
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    Quote Originally Posted by Koretskiy View Post
    I try to think the same way. But patience is already running out, the list of required documents has changed several times already. It looks like they're just wasting time.
    How much money are we talking about with these deposits?
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  7. 10-03-17 09:23 AM #7
    Koretskiy
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    Quote Originally Posted by Optional View Post
    How much money are we talking about with these deposits?

    Everything is described at the beginning of the topic. 36000 Euro.
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  8. 10-03-17 09:36 AM #8
    littlekona
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    Quote Originally Posted by Koretskiy View Post
    I try to think the same way. But patience is already running out, the list of required documents has changed several times already. It looks like they're just wasting time.
    Hi, may I ask how the deposit was made? I signed up with anonymous BTC account but have yet to deposit.
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  9. 10-03-17 09:41 AM #9
    Koretskiy
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    Skrill .
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  10. 10-03-17 02:37 PM #10
    dealer wins
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    30K for one bet at 1/5 then withdraw, pull the other one lol
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  11. 10-04-17 03:07 AM #11
    Alfie White
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    While it can happen that what dealer said, that shouldn't concern AC as they are brokers, so they are winning on that turnover. Very unfavourable situation... Please do let us know what has happened eventually, it is never nice to hear something like this happening to a punter.
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  12. 10-04-17 03:08 AM #12
    Koretskiy
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    How long does the SBR handle complaints?
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  13. 10-04-17 05:07 AM #13
    Alfa1234
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    Don't they have a minimum rollover for deposits? Considering the transfer costs and their very small margin, that would seem reasonable.
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  14. 10-04-17 05:30 AM #14
    Koretskiy
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    Quote Originally Posted by Alfa1234 View Post
    Don't they have a minimum rollover for deposits? Considering the transfer costs and their very small margin, that would seem reasonable.
    How does this relate to the verification procedure?
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  15. 10-04-17 05:47 AM #15
    jjgold
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    seems strange

    AssianConnect place usually good..no idea why they even want docs other than basics
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  16. 10-04-17 06:03 AM #16
    lonnie55
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    I can only guess but maybe they are starting this kind of verification process whenever you send them an official document which is expired.

    Did they ask for all those documents right from the beginning or only when you sent them the expired passport?

    I am wondering why they even asked for a passport. Usually they only ask for an ID Card
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  17. 10-04-17 06:22 AM #17
    dealer wins
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    a £30000 Skrill deposit would cost them best part of £1000 to process, whilst making about £60 in commission from your bet. Go figure the problem.
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  18. 10-04-17 06:59 AM #18
    Koretskiy
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    Quote Originally Posted by dealer wins View Post
    a £30000 Skrill deposit would cost them best part of £1000 to process, whilst making about £60 in commission from your bet. Go figure the problem.
    This is not my problem, I'm not doing anything forbidden by the rules. In other bookmakers there is either a commission or a wager. And again, how does this relate to the verification of documents?
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  19. 10-04-17 08:02 AM #19
    dealer wins
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    They want to check if you are somehow profiting/scamming them via Skrill deposit abuse fees/affiliate fraud etc , expect them to be very thorough.
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  20. 10-04-17 08:39 AM #20
    Koretskiy
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    Yes) And it lasts from June 28.
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  21. 10-05-17 09:02 AM #21
    Alfie White
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    Quote Originally Posted by dealer wins View Post
    a £30000 Skrill deposit would cost them best part of £1000 to process, whilst making about £60 in commission from your bet. Go figure the problem.
    That is correct if they started using company Skrill/Neteller accounts; if they still use personal ones, they have close to no fees at all. So, Koretskiy, did you deposit via sending funds to private Skrill account or company one?
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  22. 10-05-17 10:17 AM #22
    Craig22
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    Quote Originally Posted by Alfie White View Post
    That is correct if they started using company Skrill/Neteller accounts; if they still use personal ones, they have close to no fees at all. So, Koretskiy, did you deposit via sending funds to private Skrill account or company one?
    You're much better off becoming a "bitcoin only" account. They will not ask for documentation, and from what has been gathered on here, they don't want to know. The downside of bitcoin is that the price they give you is always a couple of percentage points below the exchange they use.
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  23. 06-20-18 04:26 PM #23
    Lads800
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    @Craig22 - I've used a Bitcoin only account and they still ask for KYC, on top of the fact they try to delay the payment as much as possible and answer very slowly. Fortunatelly we're talking about a small amount so even if they don't pay, it's not a big loss!
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  24. 06-20-18 08:16 PM #24
    Foosball Champ
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    i really wish AC88 would come on here and defend themselves. they probably have a good reason for their actions.
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  25. 06-21-18 02:31 AM #25
    lonnie55
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    Quote Originally Posted by Foosball Champ View Post
    i really wish AC88 would come on here and defend themselves. they probably have a good reason for their actions.
    AFAIK SBR doesn't allow reps from the industry to post in the forum.

    But I'm not sure if this rule includes brokers as well.
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  26. 06-21-18 03:50 AM #26
    moojoo
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    How Heritage Insider post on forum then?
    It would be great if they verify and allow genuin rep tonpost on forum.
    On other hand they would lose their intermediator ability.
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  27. 06-21-18 08:20 AM #27
    Optional
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    Quote Originally Posted by Foosball Champ View Post
    i really wish AC88 would come on here and defend themselves. they probably have a good reason for their actions.
    I can't find a record of the OP sending in an official SBR complaint but I'm fairly sure this was sorted out in the end from memory.

    Quote Originally Posted by lonnie55 View Post
    AFAIK SBR doesn't allow reps from the industry to post in the forum.

    But I'm not sure if this rule includes brokers as well.
    This is correct.
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