Hello there,
I'm pretty new to this, started an account at www.betsafe.com
I transferred 1000 SEK to get 500 SEK in bonus, turn over requirement 5000 SEK.
I have turned over 1547.99 SEK, i.e. 3452.01 SEK remaining.
Below is my betting history:
10 feb 1.95 1500 SEK Vélez Sarsfield - Cruizero win 2925
11 feb 1.70 42.99 SEK Karatancheva, Sesil - Bychkova, Ekaterina win 73.08
14 feb 1.91 5 SEK West All Stars - East All Stars win 9.55
Bet number 2 was limited to 42.99 SEK (6$)
Bet number 3 was limited to 5 SEK (< 1$)
The support tells me that if I want to withdraw they will keep 33% of my winnings as I have not fulfilled the bonus requirement. BUt the do not give me any real option to fulfill this as they have limited me to 5 SEK / game and what it seems like 1 game /day... I have one additional 5 SEK bet pending....
Where and how do I file a complaint, as for me this is clearly cheating (am I wrong?), they advertise with a bonus that you do not get a realistic chance to clear. With the current limit it takes ~2years with a bet / day... This can't be reasonable as it is not stated in the terms and conditions.
Interested in feedback.
Jenny.