1. #1
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    5dimes 4k mistake

    This is almost impossible to explain don't think anyone will be able to follow:

    Saturday I had available balance of approx 5k.

    Had yankees (4pm start) and brewers (7pm start) to win 1500 each.

    That should have left me with an available balance of about 1k.

    I get Home around 7pm. Check my account.

    Available balance said 5k.

    I assumed yankees won and put 2700 on the Astros.

    Yankees lost. What happened was 5dimes never took the money out of my account.... until just now! 4 days later.

    Brewers ended up winning and would not have effected of my plays from the time the brewers won until today.

    HOWEVER... I never would have had the 2700 to bet on the Astros.

    I called 5dimes several times over the weekend to check of my account was in good standing. They said yes. I just wanted to make sure my wagers were good.

    Now they take take the money out.

    Im waiting to speak to Tony.

    Oh just found out tony is not available today.

    I spoke to three customer service reps Saturday morning. They assured me my account was good and that all wagers placed from here on out would count.

    Now they take take the money out.

    The worst part part is the lack of communication.

    I like 5dimes and been with them almost 20 years in sportbet days.


    I've been on hold for two hours and tony is not available.

    "No one is available right now"

    thats all im hearing.

  2. #2
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    The 2700 on the Astros (lost) never should have happened. This isn't a credit account.

    i have recorded phone conversations from Saturday morning saying all wagers are good to go. Now they deduct the money from my account.

    Again... what's frustrating is the lack of communication. I want to speak to somebody about this man to man... not a mechanical customer service rep.

  3. #3
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    I'm well aware they were having technical issues... that's why I called to make sure everything was ok... that Astros play never should have happened. I shouldn't have had enough money to play it. The brewers were still pending. It wasn't an if play.

  4. #4
    Microphone
    The Voice of SBR
    Microphone's Avatar SBR PRO
    Join Date: 01-08-08
    Posts: 2,947
    Betpoints: 16529

    Another 1 post complainer. You don't take any time to look over the board here at SBR just to see if something may have been up at 5 Dimes that day? https://www.sportsbookreview.com/for...ive-dimes.html

    You may be in fact right, but I just find it ironic the people most affected are new posters:

    https://www.sportsbookreview.com/for...l#post27142051


    You were able to find SBR okay, why can't you just take the time to look? Honestly, good luck and I hope your issue is resolved and welcome. Don't mean to be flip.......

  5. #5
    slayer14
    slayer14's Avatar Become A Pro!
    Join Date: 08-12-13
    Posts: 21,847
    Betpoints: 6087

    Its a Costa Rican bookie they lack the facilitates this is the problem

  6. #6
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    In 20 years I haven't had ONE issue with 5dimes always got paid.

    What's going on now. So frustrating.

    Cant speak to anyone anymore.

    Main reason son I prefer locals.

    NO communication. If something goes wrong nothing we can do.

    Our hands are tied.

    Thwy have all the power.

  7. #7
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    I'm well aware 5dimes was having issues.

    That is why I called to make sure my account ok.

    Just because I don't post does not mean I don't read the important posts that effect my accounts.

    i follow sbr and osga religiously.

    I put out a lot of money offshore and it's my only leverage.

    They have all all the power.

    They can can put us on hold all day!

    What can can we do???????

  8. #8
    timinator
    timinator's Avatar Become A Pro!
    Join Date: 08-04-13
    Posts: 51
    Betpoints: 300

    I don't agree with you and I think you took a shot you know you shouldn't have taken....

    My account was also incorrectly ahead but I sure new better than to play with those funds. They finally got mine fixed today but I had to email them and explain the error.
    Points Awarded:

    ADR51 gave timinator 1 Betpoint(s) for this post.

    Nomination(s):
    This post was nominated 1 time . To view the nominated thread please click here. People who nominated: milwaukee mike

  9. #9
    Microphone
    The Voice of SBR
    Microphone's Avatar SBR PRO
    Join Date: 01-08-08
    Posts: 2,947
    Betpoints: 16529

    Quote Originally Posted by timinator View Post
    I don't agree with you and I think you took a shot you know you shouldn't have taken....

    My account was also incorrectly ahead but I sure new better than to play with those funds. They finally got mine fixed today but I had to email them and explain the error.



  10. #10
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    First of all at the time I did not know... so I was not taking a shot.

    I realized after the fact and I called several times to make sure my account was good.


    Ive sent 5dimes thousands and thousands of dollars through the years.

    Yes... I realized AFTER THE FACT.

    Maybe im not as noble as you but if I found 4k on the street I'm not bringing it to the lost and found.

    Especially after I lost 2700 on a game that never should have counted.

    my issue right now is that I can't speak to anybody about this.

  11. #11
    timinator
    timinator's Avatar Become A Pro!
    Join Date: 08-04-13
    Posts: 51
    Betpoints: 300

    I don't think many people here will believe you didn't know your Yankees play didn't cash before you made the Astros play but GL on this!

    Maybe they will take the $1K balance you should have had and put that on the Astros and pay you those winnings but most likely they feel like you took an open shot on them and I'm sure it pissed em off.

  12. #12
    Wohlford
    Wohlford's Avatar Become A Pro!
    Join Date: 11-12-11
    Posts: 292
    Betpoints: 716

    Probably going to be tough to get customer service from 5Dimes for a while.

    The database errors they're experiencing are MASSIVE and I'm surprised it's not negatively affecting more people than it is.

    For my part, my wagers over the weekend appear to have processed correctly and my balance looks (at least close to) correct, but my "Daily Figure" is wildly wrong for several days and when I query for "graded wagers" they don't all show up where they should. Querying for transactions--thank god--seems to give a correct account of things and that's what appears to drive the true gain/loss and balance calculations.

  13. #13
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    All I ever want is for things to be on the up and up.

    I want black and white.

    I pay when I lose and want to be paid when I win.

    I called numerous times to make sure my account was ok.

    whats frustrating is the lack of communication.

    If a local stiffs me I take action.

    WHAT ACTION CAN WE TAKE OFFSHORE?

    It was their error that created this mess.

  14. #14
    trytrytry
    All I do is trytrytry
    trytrytry's Avatar SBR PRO
    Join Date: 03-13-06
    Posts: 23,492
    Betpoints: 275256

    wow from sportbet days before they were bought by 5dimes. good old Jake.

    anyway, please dont talk to Tony. he does not like the phone anyway

    Get him on Live chat and go through all of this. and then post the chat transcript here.

    that will be hilarious

    you will not get paid on this by the way, outside chance they (ie tony) change it and dont let you "overbet" Houston just use funds left but if and only if you also close your account. you might get that choice. what will you do with that? lose a precious out over 1000?

    but post the transcript.

  15. #15
    TheMoneyShot
    TheMoneyShot's Avatar Become A Pro!
    Join Date: 02-14-07
    Posts: 28,681
    Betpoints: 23701

    Surrender... do what trytrytry just said. It would definitely benefit you in the long run.

    Don't forget to copy and paste the chat log in this thread.

  16. #16
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    Yes since Jake.

    Whats bothersome is the lack of communication.

    Ive never had a problem with 5dimes...

    but what leverage do we have offshore?

    What if if we hit a parlay for 100k?

    Why should they they pay us?

  17. #17
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    How would it benefit me ?

    And how how do you copy chat log?

    I cant get tony on chat.

    "He's not available"

  18. #18
    The Hat
    Washington
    The Hat's Avatar Become A Pro!
    Join Date: 09-24-16
    Posts: 676
    Betpoints: 723

    were you calling them before the game to make sure 'all wagers are good to go' ??

  19. #19
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    Quote Originally Posted by The Hat View Post
    were you calling them before the game to make sure 'all wagers are good to go' ??
    No I called on Saturday and got assurance that my account was good and all future wagers would stand. Recorded. 1025est Saturday morning.

    Means nothing.

    I can see nothing is going to come from this.

    Just have to accept this and move on.

    Lack of of communication is frustrating.

    And there is is no security that we will actually get paid from offshore.

    Always have to hold our breath.

    If we run up a huge balance why should they pay us???

    I lost money On a game that I didn't have in the first place.
    Last edited by Surrender88; 08-15-17 at 06:32 PM.

  20. #20
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,104
    Betpoints: 16589

    5 Dimes just took out over $500 out of my account. They claim some bets were not debited from my account on Saturday, but they didn't give specific information on the bets involved. This is messed up.

  21. #21
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    Quote Originally Posted by HedgeHog View Post
    5 Dimes just took out over $500 out of my account. They claim some bets were not debited from my account on Saturday, but they didn't give specific information on the bets involved. This is messed up.
    It sucks bro.

    And there is nothing we we can do about it.

    Not too mention there there is a momentum to betting and this ****** with it.

    I hate live chats.

    I WANT TO SPEAK TO A HUMAN BEING.

  22. #22
    Courtesywipe
    Dead1977
    Courtesywipe's Avatar Become A Pro!
    Join Date: 09-02-11
    Posts: 1,622
    Betpoints: 346

    Quote Originally Posted by HedgeHog View Post
    5 Dimes just took out over $500 out of my account. They claim some bets were not debited from my account on Saturday, but they didn't give specific information on the bets involved. This is messed up.
    What the hell is going on at 5dimes? Getting ready to deposit today. Looks like I will be using bookmaker instead

  23. #23
    The Hat
    Washington
    The Hat's Avatar Become A Pro!
    Join Date: 09-24-16
    Posts: 676
    Betpoints: 723

    since it's mass related, I don't they manually reneged on what they told you on the phone.

  24. #24
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,104
    Betpoints: 16589

    Quote Originally Posted by Courtesywipe View Post
    What the hell is going on at 5dimes? Getting ready to deposit today. Looks like I will be using bookmaker instead
    I'm not saying 5D is wrong, I need to do a full accounting of Saturday. Especially since they wouldn't pinpoint the errors. Keep in mind I often keep 10k with 5D (favorite book) and bet several games, so a $500 error may have escaped me.

    That said, I think the OP is getting totally hosed. If the 5D glitch allowed him to bet money he didn't have on Houston (which lost), then that bet should be voided. If the bet would have won, 5D would have definitely voided it and all subsequent winnings afterwards--no doubt whatsoever. Thus it seems 5D is taking advantage of its own glitch.
    Last edited by HedgeHog; 08-15-17 at 07:27 PM.

  25. #25
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    Quote Originally Posted by HedgeHog View Post
    I'm not saying 5D is wrong, I need to do a full accounting of Saturday. Especially since they wouldn't pinpoint the errors. Keep in mind I often keep 10k with 5D (favorite book) and bet several games, so a $500 error may have escaped me.

    That said, I think the OP is getting totally hosed. If the 5D glitch allowed him to bet money he didn't have on Houston, then that bet should be voided. If the bet would have won, 5D would have definitely voided it and all subsequent winnings afterwards--no doubt whatsoever. Thus it seems 5D is taking advantage of its own glitch.
    Nobody could possibly doubt that.

    Like i said I've been with sportbet/5dimes almost 20 years... aside from some processing difficulties have never had an issue.

    I am am very patient with payouts I understand the hoops they have to jump thru... but always trusted the money was good.

    I used to to be able to get on the phone with a supervisor.

    Not anymore.
    Last edited by Surrender88; 08-15-17 at 07:34 PM.

  26. #26
    4nic8ing
    4nic8ing's Avatar Become A Pro!
    Join Date: 03-19-08
    Posts: 94
    Betpoints: 4805

    Maybe I have the wrong numbers here but something doesn't add up for me. You say you started the day with around 5k available.

    NYY -170 (ballpark guess) is risking $2550
    MILW -150 (guessing) is risking $2250

    That leaves you with $200 available. Even if the NYY won that would put your available at around $4200. The 5k available should have been a huge red flag that something was off.

    I would love to believe you on this but you are trying way to hard to spin arguments that have zero bearing on your situation (hitting parlays for 100k...etc).

    If I have something wrong please correct me. Tony is going to rip you to shreds if you press this IMHO.

  27. #27
    Wohlford
    Wohlford's Avatar Become A Pro!
    Join Date: 11-12-11
    Posts: 292
    Betpoints: 716

    Quote Originally Posted by HedgeHog View Post

    [...]

    That said, I think the OP is getting totally hosed. If the 5D glitch allowed him to bet money he didn't have on Houston (which lost), then that bet should be voided. If the bet would have won, 5D would have definitely voided it and all subsequent winnings afterwards--no doubt whatsoever. Thus it seems 5D is taking advantage of its own glitch.
    It's hard for me to understand exactly what OP was saying, but if you're interpretation is correct, then I disagree.

    My reading of 5Dimes rules (https://www.5dimes.eu/sb_rules.html), and what makes the most economic sense to me, is that the bettor is always liable for any bets he entered, even if his reported balance prior to entering the bet was in error.

  28. #28
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    Quote Originally Posted by 4nic8ing View Post
    Maybe I have the wrong numbers here but something doesn't add up for me. You say you started the day with around 5k available.

    NYY -170 (ballpark guess) is risking $2550
    MILW -150 (guessing) is risking $2250

    That leaves you with $200 available. Even if the NYY won that would put your available at around $4200. The 5k available should have been a huge red flag that something was off.

    I would love to believe you on this but you are trying way to hard to spin arguments that have zero bearing on your situation (hitting parlays for 100k...etc).

    If I have something wrong please correct me. Tony is going to rip you to shreds if you press this IMHO.
    Approx 5.6k heading into Saturday.

    If the Astros hit they would have voided it.

    I called several times saying my account was off... they assured me it was good.

    Four days later they take 4600 out of my account.

    i could have only lost Houston play couldn't have won.

    im not pressing this issue anymore man. Not worth the headache.

    Just sucks.
    Last edited by Surrender88; 08-15-17 at 07:49 PM.

  29. #29
    4nic8ing
    4nic8ing's Avatar Become A Pro!
    Join Date: 03-19-08
    Posts: 94
    Betpoints: 4805

    So you should have only been able to risk around $800 or so on Houston. Is that correct??

  30. #30
    Wohlford
    Wohlford's Avatar Become A Pro!
    Join Date: 11-12-11
    Posts: 292
    Betpoints: 716

    Quote Originally Posted by Surrender88 View Post
    Approx 5.6k heading into Saturday.

    If the Astros hit they would have voided it.

    I called several times saying my account was off... they assured me it was good.

    Four days later they take 4600 out of my account.

    im not pressing this issue anymore man. Not worth the headache.

    Just sucks.
    My reading of 5Dimes rules is that they would NOT have voided the Astros bet if it had won: https://www.5dimes.eu/sb_rules.html

    Bettors should always be liable for the bets they enter, and Books should always honor those bets. Period.

  31. #31
    The Hat
    Washington
    The Hat's Avatar Become A Pro!
    Join Date: 09-24-16
    Posts: 676
    Betpoints: 723

    You called several times telling them your account was off. You knew it was off even if they erroneously assured you it was good.

    Best to just assume that all grading or debit errors will always be corrected

  32. #32
    reigle9
    Paint my casket black with a big ass #3
    reigle9's Avatar Become A Pro!
    Join Date: 10-25-07
    Posts: 17,879
    Betpoints: 1053

    Got the same message about deducting funds from Saturday. Looks right though, I think.

  33. #33
    Surrender88
    Surrender88's Avatar Become A Pro!
    Join Date: 01-05-13
    Posts: 57
    Betpoints: 486

    Quote Originally Posted by The Hat View Post
    You called several times telling them your account was off. You knew it was off even if they erroneously assured you it was good.

    Best to just assume that all grading or debit errors will always be corrected
    i knew it would be... albeit much later than I expected.

    That being said at the time (since brewers were pending) I did not have the 2700 to bet on the Astros.


    Yet the 2700 was deducted.

    i take responsibility here for assuming Yankees won and being sloppy with figures... but they should too.

    especially because I called numerous times saying my account was off got assured it was good and today get hit with a -4600
    Last edited by Surrender88; 08-15-17 at 08:05 PM.

  34. #34
    HedgeHog
    HedgeHog's Avatar SBR PRO
    Join Date: 09-11-07
    Posts: 10,104
    Betpoints: 16589

    Quote Originally Posted by Wohlford View Post
    My reading of 5Dimes rules is that they would NOT have voided the Astros bet if it had won: https://www.5dimes.eu/sb_rules.html

    Bettors should always be liable for the bets they enter, and Books should always honor those bets. Period.
    Agreed if you have the funds. 5D is not a credit Book and will not honor "air" bets that win. But apparently they'll honor "air" bets that lose.

  35. #35
    4nic8ing
    4nic8ing's Avatar Become A Pro!
    Join Date: 03-19-08
    Posts: 94
    Betpoints: 4805

    Since it is obvious 5dimes had multiple errors over the weekend the fair thing to do is look at the time and deduct the full amount you had available going into the Astros game. Assuming everything you have stated up to this point is factual you shouldn't be on the hook for more than $800-$1000.

123 Last
Top