,I've defined bet on 1xBet services. The bet was made on the game SKA - Anzhi on August 8th. The bet market was "Penalty Given and not scored - No" so I'd only lose my bet if a penalty was given and missed in that game.No penalty occured at that game but they considered my bet as lost. After talking to them by chat services they said to talk to mail service at info-pt@1xbet.com.The first answer was that their specialists had received their info from official sources and if I had knowledge of something different to send prints with proof from official sources.After that I sent them print from official Russian Federation of Soccer website (http://eng.rfpl.org/tournaments/championship/) in which there are stats that state that in this season none of the teams envolved in the game had any penalty assigned until moment. So, being penalty given in that game impossible.Last two days they've been delaying answers, with "copy paste" answers and they even at some moment said " 'The wager you made was "Penalty Given and not scored - No'. The penalty didin't happen in that game. The wager was well calculated.".From that moment I sent then Numbers of bets in the same conditions that I had won (with same wager market and no penalty given in that games) that had been won. When I confronted them showing that I had innumerous bets won with same conditions they changed subject and started again with "copy paste" answers.After dozens of changed emails, chat services conversations and today a phone call with them, situation hasn't been solved yet.Until now I didn't had any problems with their services! Anyone experienced this or anyone can help? Best regards to you, Paulo Pinto