Originally Posted by
NYGMen09
I made a $500 deposit with DSI 2 years ago and accepted their bet points bonus. I decided to switch to another book after losing everything, but still had $50 bet points left. Just early this week, I decided to log in to try this book again and managed to turn $50 bet points into $1,800. Knowing how aggressive I get when I have money to play with, I decided that the smart thing to do is to withdraw some money from the account first, so I made a withdraw of $1,200 using BTC.
When I logged back in to my account after a few hours, I noticed that my balance was at 0. I called CS and they told me that it's because the max payout for promotional bet points is $250, so the manager decided to let me withdraw $250 and erased the rest of the amount. I told the CS that I didn't get those bet points through a promotion, it was a leftover from the previous deposit from 2 years ago. He told me that there's a 6 month time limit to use these bet points, and it was an error on their end that it was left on my account. I told him that that's not my problem and that this information was not provided to me when I accepted this bonus. So they will speak with the decision maker and let me know what will happen by next week. But based on what they told me it sounds like I won't get the rest of my money back. I just think that's total BS how they're ripping people off.