1. #36
    evo34
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    Quote Originally Posted by littlekona View Post
    Not sure what you mean...I use 3 withdrawal address saved and change them regularly Add new ones and Delete old ones regularly too..Never a issue...the deposit address though cant be changed like Nitrogen allows
    yeah, I should have said deposit address. They won't let you get a new one, and suggest making temp. accounts if you want new ones. Kind of odd to tell people to use multiple IDs, esp. if they are saying accounts are not anonymous and require KYC docs.

  2. #37
    betg
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    Hello,
    I have filled https://www.sportsbookreview.com/sportsbook-complaint/ few days ago... will I get any reply from them?
    Any other tips how can I fight for my money?
    Thank You

  3. #38
    Optional
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    Quote Originally Posted by betg View Post
    Hello,
    I have filled https://www.sportsbookreview.com/sportsbook-complaint/ few days ago... will I get any reply from them?
    Any other tips how can I fight for my money?
    Thank You
    Yes. Complaints get processed during normal business hours. Plus a large weather event in Costa Rica has seen the office evacuated last week and I'd guess caused some backlog of work to be done.

    if you don't get a reply this week please reply to the confirmation email you should have received after submitting and ask for an update.

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  4. #39
    littlekona
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    Quote Originally Posted by betg View Post
    Hello,
    I have filled https://www.sportsbookreview.com/sportsbook-complaint/ few days ago... will I get any reply from them?
    Any other tips how can I fight for my money?
    Thank You
    betg.....just send them what they asked for a video w u holding ID...then get your BTC...why waste time with all this when its that simple? you have to admit that you caused your own issues here first by doing the 20 or so deposits and withdrawals with no wagering activity and then by not meeting there simple request for KYC..

  5. #40
    Optional
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    Quote Originally Posted by littlekona View Post

    betg.....just send them what they asked for a video w u holding ID...then get your BTC...why waste time with all this when its that simple? you have to admit that you caused your own issues here first by doing the 20 or so deposits and withdrawals with no wagering activity and then by not meeting there simple request for KYC..
    It might be good that there is a complaint in. Hopefully a senior person deals with it and gets to assess Fairlay's support and attitude in real time. Could speed up the rating listing.

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  6. #41
    betg
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    Quote Originally Posted by littlekona View Post
    betg.....just send them what they asked for a video w u holding ID...then get your BTC...why waste time with all this when its that simple? you have to admit that you caused your own issues here first by doing the 20 or so deposits and withdrawals with no wagering activity and then by not meeting there simple request for KYC..
    No it's not that simple, they don't answear to me, they had tons of excuses, verification passed, they approved then asked for video within 24 hours after 24hours they said my docs are fake (I sent ID + utility bill) they think its "money laudering" so they want to take this deposit to their pockets... so verification was only 1 of many excuses... they requested also "provide us docs that money on your bitcoin address is legal" and when I asked how to do that they just don't reply... etc.etc.

  7. #42
    jjgold
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    forget book

    I call them GARAGE BOOKS

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  8. #43
    betg
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    No reply from SBR for a week =(

  9. #44
    littlekona
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    Quote Originally Posted by betg View Post
    No reply from SBR for a week =(
    Send the guys at Fairlay Video with ID they requested and get your BTC...post it here too for proof you sent just block out ID info if you post...they are just following AML protocol as your case is suspicious with the possible "mixer" with all the deposits and withdrawals w. no wagers and then waiting 2 months to send docs and finally saying you don't have a camera...Barney Fife could prosecute this case and win I am cheering for you BETG but you are big underdog here like -31.5 but hey look at Oklahoma

  10. #45
    betg
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    You don't get it... yes I didn't want to send anything to this shady-non licensed at all bookie (no license and they follow procedures of who?) then I decided to send and they made another excuses by excuses like video (You have 24 hours - wtf?),prove of the funds on bitcoin wallet (how to prove?) I can send ton of papers and they still have something like fake id,money laundering etc etc without any sense!

  11. #46
    raiders72001
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    I think a book should close the account of a player that makes frequent deposits/withdrawals without playing. On the player's side, one reason I play with bitcoin books is that I don't want to show KYC information. I'm not sending a video to any BTC book.

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  12. #47
    littlekona
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    Quote Originally Posted by betg View Post
    You don't get it... yes I didn't want to send anything to this shady-non licensed at all bookie (no license and they follow procedures of who?) then I decided to send and they made another excuses by excuses like video (You have 24 hours - wtf?),prove of the funds on bitcoin wallet (how to prove?) I can send ton of papers and they still have something like fake id,money laundering etc etc without any sense!
    ohhh yeah I forgot you don't have a camera....But here is right from site

    15. AML Procedures

    Prohibited Uses: It is prohibited to abuse this Site for purposes of money laundering. FAIRLAY LLC employs best practice anti-money laundering. FAIRLAY LLC reserves the right to refuse and to terminate any business relationship, and to cancel any operation of customers who do not comply with the requirements of anti-money laundering:


    • The earnings will be paid to the person who first registered for an account online.
    • Users are forbidden to use FAIRLAY LLC platform for money laundering, betting fraud, match fixing, line manipulation or any other illegal activities.
    • The customer may not, under any circumstances, create multiple accounts in order to defraud Fairlay LLC. Accounts created to defraud Fairlay LLC will be cancelled and/ or those accounts permanently closed.
    • If Fairlay LLC suspects any user to be involved in any of the outlined forbidden activities, it may suspend that user's account and withdrawals until the identity and residency of the user is established.
    Last edited by littlekona; 11-03-17 at 05:52 PM.

  13. #48
    evo34
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    It is a pretty weird policy, though. Essentially: "we don't care who you are unless you do something we deem suspicious, in which case we will hold your funds indefinitely until you tell us who you are and prove it." Unless they have real reason to suspect that the account has been stolen, they should just pay out and close the account. It would be one thing if they were a licensed bookmaker and were freezing the account to let the authorities handle it, but that's not the case.

    Also, the rule against multiple accounts does not jibe well with what support tells you. Namely, they say if you have any concern about privacy (API users and market-makers being able to track your bets via your ID), simply make a new account for each bet -- which is absurd on many levels. Or if you want to change the BTC deposit address, they suggest making a temp. account and then sending the funds to your first account.

    I think it's just lack of experience on their end more than anything else. I have no reason to believe anything bad is going on at Fairlay, but I also don't think it's the most professional outfit you'll find either. They haven't really figured out whether to offer true anonymity or not, and as a result, they have some ill-defined and inconsistent policies in place.
    Last edited by evo34; 11-03-17 at 08:58 PM.

  14. #49
    betg
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    The main problem is that they have no license at all! so they can put anything they want in their t&c or not (like they want to record with camera some movie for kyc verification in 4K or with your dog and you have 1 hour to send that...) just anything to not pay and you can't do anything with that! RED FLAG,DO NOT PLAY HERE.

  15. #50
    Optional
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    Quote Originally Posted by evo34 View Post
    It is a pretty weird policy, though. Essentially: "we don't care who you are unless you do something we deem suspicious, in which case we will hold your funds indefinitely until you tell us who you are and prove it." Unless they have real reason to suspect that the account has been stolen, they should just pay out and close the account. It would be one thing if they were a licensed bookmaker and were freezing the account to let the authorities handle it, but that's not the case.

    Also, the rule against multiple accounts does not jibe well with what support tells you. Namely, they say if you have any concern about privacy (API users and market-makers being able to track your bets via your ID), simply make a new account for each bet -- which is absurd on many levels. Or if you want to change the BTC deposit address, they suggest making a temp. account and then sending the funds to your first account.

    I think it's just lack of experience on their end more than anything else. I have no reason to believe anything bad is going on at Fairlay, but I also don't think it's the most professional outfit you'll find either. They haven't really figured out whether to offer true anonymity or not, and as a result, they have some ill-defined and inconsistent policies in place.
    I think you may have hit the nail on the head here.

    I recall the very first time I saw the site, soon after it appeared online, it was obvious the creator was not a regular bettor and more likely just a tech geek wanting to create a bitcoin application.

    One other thing that struck me was the main bets they were proposing front page were all about when or how Bitcoin would crash in price or disappear. Which seemed like a pretty weird prop to push front page on a site based on bitcoin usage. Not the sort of thing that would inspire confidence in a new person looking into bitcoin.

    As far as Betg goes. I think they can ask him for reasonable ID if they think it's needed. This crap about you have 1 hour to send a video sounds questionable though.

    I'd agree with Evo that evidence suggests these guys are trying to do a good job but may be lacking knowledge of their target market.

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  16. #51
    5mike5
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    @optional trying to get a hold of ur check mail
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