Originally Posted by
mylthazz
Hi,
I made two deposits to 5D through bitcoin (one for ~0.54 BTC and one for ~0.05 BTC). The larger one cleared on May 17th and the other on May 19th. Both have 400+ confirmations.
The money still has not been credited to my account and whenever I go through live help they say, they have received the May 17th bitcoin transaction and they will credit my account shortly.
I filled out a help form on SBR and they said they didn't know why it wasn't credit and to ask for a specific person in help. They were unavailable on Sat/Sun, but today Live Chat was able to contact her. They said they will credit my account shortly for the May 17th btc deposit, but they still don't have the May 19th and they would have to check with their processor. That was 10 hours ago.
It has now been over 5 days since the transaction cleared and every day I ask live chat to help and it's just the same story ("we will process it manually shortly"). How can I get the money deposited into my account? I feel I've been patient enough with $1,000+ tied up in limbo.