We would like to let players know that a customer can only be excluded from the welcome offer in case they share IP address with another user who has already taken advantage of our welcome offer. Now, as we understand that there may be various reasons for shared IP addresses at points, we only consider registration IP for this purpose. This particular customer did in fact register from an IP address matching another player who already used the welcome bonus on their account.
As per the wagering requirements, there may have been a misunderstanding between our support and Finance department with regards to deposit wagering but that was cleared and funds were paid out to the customer without any more delay.
To further add a note to our wagering requirements, we do consider odds of 1.5 and above to be high enough for funds wagering, however this is simply to make a point of us not accepting surebets for these purposes. We absolutely do not insist that all bets must be placed with odds above 1.5, we simply require that each customer’s betting history includes a variety of bets that are placed at odds at least in the range of 1.3 – 1.5+ prior to requesting a withdrawal.
I believe that this clears things up and if anyone happens to have any questions, they are more than welcome to turn to our support.