Well issue is. That i use neteller for bookies deposits. I got almost regular income from dividends to my bank account and i provided them everything. Then they said that i didnt deposit to betfair by bank account but by neteller. I said ok - but i didnt make deposit to my neteller account for maybe 3-4 years because i got there just my betting money.
They said ok send some deposits to your neteller account from bookies. I sent them printscreens of statements. They said that they do not accept printscreens.
LOL. ok - there was a single bookie that was willing to send me report in Excel - Pinnacle - i asked for it and forwarded right away to their email.
Neteller told me that this is not proof as it is not sure if it came from pinnacle - LOL. Again!
I said look i forwarded it right away you can see their email on it .
And then wait for it !
They told me that this is not proof that i really received that money to my neteller account.
And they do not accept print screen statement from my neteller. They do not accept also exported excel file from neteller - because how they could know its from neteller.
Its pretty clear they just want to close my account.
After that i tried different way using forex brokers. - it was all the same. How can they know that i really received that money to my neteller account when I sent them PDF statements from them.
Also firstly i sent them withdrawals statement from brokers to my neteller account. They refused it stating that they want to see how i made that money there ?! ?! ?! ?! WTF again?
I sent them then statements of my trades. Then they told me old thing - that it is not proof i really received that money on neteller account.
After i provided several documents. They told me that they cant verify my proof of income . WTF ????
And that they need to suspend my account.
I provided them - proof of regular income - bank account
I provided them with screenshots of neteller history - bookmaker statements
Forex account statements - in PDF
Still not enough.
They are a JOKE!
Also i made several complaints here at SBR - even 2 months ago never had any reply!!