1. #106
    Optional
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    Quote Originally Posted by johnanderson23 View Post
    Well maybe you can help, when some agent will take a look on my complaint maybe even from 1- september 1-october and then last one week ago.?

    Are you willing to help ? or should i ask help elsewhere ?
    Please reply to the confirmation email you should have received after submitting. That goes directly to the manager who allocates them to agents.

    If you did not receive that confirmation email, submit the form again.
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  2. #107
    johnanderson23
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    Quote Originally Posted by Optional View Post
    Please reply to the confirmation email you should have received after submitting. That goes directly to the manager who allocates them to agents.

    If you did not receive that confirmation email, submit the form again.

    ok i received some mail. I responded back. Now i am waiting. But its sad that i made my initial complaint on 5th of september and didnt hear back ever since.!

  3. #108
    besime
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    ...
    Last edited by besime; 12-03-18 at 11:02 AM.

  4. #109
    johnanderson23
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    Quote Originally Posted by Optional View Post
    Please reply to the confirmation email you should have received after submitting. That goes directly to the manager who allocates them to agents.

    If you did not receive that confirmation email, submit the form again.

    After week i still do not have any reply from SBR..and i mailed several times. This is ridiculous. Even MGA responds within week.

  5. #110
    totalsguy
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    If you never agreed in writing to disclose this type of info
    Time to Hire a Lawyer look up in court records in Their Jurisdiction,
    Lawyers who have sued them
    Contact several and find one who will take the case on a contingent basis,
    depending on how much they are holding of your dough you'll give up 35 to 50% of the recovery
    Lawyers who sue Banks and Stock brokerage houses is also a good source
    Once they have to start paying their lawyer to respond show up they will settle, its all about the dollar
    Maybe the first strongly worded letter from the Lawyer indicating a suit is pending
    will get the job done

    and by the way they are asking on behalf of the Taxing authority
    it's politics

  6. #111
    CuseFan
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    I saw this thread in a search. If things were bad 3 years ago they're even worse now

    Just because a few problems gamblers have got in a mess and use criminal means to get the momey the companies have been fined heavily. Plus you have all the ex problem gamblers/snowflaked on social media protesting and putting pressure on the GC to check where people are getting their money from. It's pathetic

    One company already closed my account accusing me of laundering money. The stupid thing is if I was I would have hardly have complied and sent 3 months bank statements seeing as my account had 20 in it

    Another company limited my deposits to 150 a month under 'responsible gaming'

    It truly is pathetic. It's less intrusive to get a mortgage than place bets now. Imagine being told how you can spend your own money

  7. #112
    Optional
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    Quote Originally Posted by CuseFan View Post
    I saw this thread in a search. If things were bad 3 years ago they're even worse now

    Just because a few problems gamblers have got in a mess and use criminal means to get the momey the companies have been fined heavily. Plus you have all the ex problem gamblers/snowflaked on social media protesting and putting pressure on the GC to check where people are getting their money from. It's pathetic

    One company already closed my account accusing me of laundering money. The stupid thing is if I was I would have hardly have complied and sent 3 months bank statements seeing as my account had 20 in it

    Another company limited my deposits to 150 a month under 'responsible gaming'

    It truly is pathetic. It's less intrusive to get a mortgage than place bets now. Imagine being told how you can spend your own money
    Let's hope this UK driven attitude is not a preview of how it will end up in the USA with regulation.
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  8. #113
    Gmariano
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    Someone know how to explain to betfair that you make money from gambling?

  9. #114
    Alfie White
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    Easy, send them proof of winnings from the other places you bet.

  10. #115
    Gmariano
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    They accept screenshots?

  11. #116
    KleptoCoin
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    No I dont think so. I sent some screenshots and they rejected and asked for copies of the original....isn't that what a screenshot is?! Maybe it wasnt clear enough.

  12. #117
    Gmariano
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    Quote Originally Posted by KleptoCoin View Post
    No I dont think so. I sent some screenshots and they rejected and asked for copies of the original....isn't that what a screenshot is?! Maybe it wasnt clear enough.
    What they do if you can't provide it to them? conficate the funds?

  13. #118
    KleptoCoin
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    I dont think they can legally do that. They will just have to send it back using the same method you used to deposit.

  14. #119
    Optional
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    Quote Originally Posted by Gmariano View Post

    What they do if you can't provide it to them? conficate the funds?
    Quote Originally Posted by KleptoCoin View Post
    I dont think they can legally do that. They will just have to send it back using the same method you used to deposit.
    If he does not pass AML/KYC checks they cannot legally send anything to him.
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  15. #120
    Gmariano
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    Quote Originally Posted by Optional View Post
    If he does not pass AML/KYC checks they cannot legally send anything to him.
    Do u know what the documents the OP sent to actually prove that he make money from gambling?

  16. #121
    Optional
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    Quote Originally Posted by Gmariano View Post
    Do u know what the documents the OP sent to actually prove that he make money from gambling?
    I don't think he was certain what worked. He had given them lots of info by the time they changed mind and approved him.
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  17. #122
    KleptoCoin
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    Quote Originally Posted by Optional View Post
    If he does not pass AML/KYC checks they cannot legally send anything to him.
    I'm pretty sure they HAVE to return the funds to sender at some point, unless there is a legal case or suspicion of wrong doing. Betfair are not a governing body or a financial institute, so unless there is a higher power requesting for the funds to be held, they cannot hold the funds permanently if the customer does not want to provide KYC. I think their cut-off point is 3-4 months.

  18. #123
    Optional
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    Quote Originally Posted by KleptoCoin View Post

    I'm pretty sure they HAVE to return the funds to sender at some point, unless there is a legal case or suspicion of wrong doing. Betfair are not a governing body or a financial institute, so unless there is a higher power requesting for the funds to be held, they cannot hold the funds permanently if the customer does not want to provide KYC. I think their cut-off point is 3-4 months.
    I've never met anyone who tried to say they not want to provide KYC who ever saw a cent again, after 5+ years helping people with complaints.
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  19. #124
    Gmariano
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    Quote Originally Posted by johnanderson23 View Post
    I had 70 000 eur there. But they paid it all. Just my account is suspended and i cant play anymore.
    Betfair refused the docs but they paid him

  20. #125
    Optional
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    Quote Originally Posted by Gmariano View Post
    Betfair refused the docs but they paid him
    That was about if he could afford to bet the amounts he was AFAIK. So they were never going to hold that money.
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  21. #126
    Gmariano
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    Quote Originally Posted by Optional View Post
    That was about if he could afford to bet the amounts he was AFAIK. So they were never going to hold that money.
    Thanks for the help.

  22. #127
    KleptoCoin
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    Quote Originally Posted by Optional View Post
    I've never met anyone who tried to say they not want to provide KYC who ever saw a cent again, after 5+ years helping people with complaints.
    I'll put this to the test. I've currently got around 5k in my betfair account and they've asked for my KYC (which I've already provided over 3 years ago) and proof of income. I've got no intention of giving them anything more and I'll be interested to see how long they can legally hold my funds. I'll let everyone know.

    I'll keep using fairbetbroker, betinasia or one of the other brokers to place the same bets via a clone website. I value my privacy and really don't appreciate big companies making fake demands from their customers, especially whilst they also allow numerous backdoor options at the same time.

  23. #128
    Alfie White
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    It is not "fake demand" if you take a moment a read UKGC article (https://www.gamblingcommission.gov.u...aundering.aspx) there is a reason why they are asking for it.

    There is absolutely no need to be a fkcing dkhead and act like elementary school dipshit with "I vaLuE mY priVaCY" BS, send the damn document, support your claim for the funds you are sending and put the story to rest.

    Otherwise, we can assume you are terrorist as well.

  24. #129
    KleptoCoin
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    Thanks for the kind words, but no. I think I'll just do what I want. And you can assume whatever you want Alf, why would anyone give a damn.

    Just to assist anyone else suffering from Alf's condition. "Fake demands" refers to the big show Betfair is putting on regarding their strict AML policies, but at the same time allowing clones websites to run free with none of the same requirements.

    Take from that what you will.
    Last edited by KleptoCoin; 06-28-20 at 06:23 PM.
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  25. #130
    Optional
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    Quote Originally Posted by KleptoCoin View Post
    I'll put this to the test. I've currently got around 5k in my betfair account and they've asked for my KYC (which I've already provided over 3 years ago) and proof of income. I've got no intention of giving them anything more and I'll be interested to see how long they can legally hold my funds. I'll let everyone know.

    I'll keep using fairbetbroker, betinasia or one of the other brokers to place the same bets via a clone website. I value my privacy and really don't appreciate big companies making fake demands from their customers, especially whilst they also allow numerous backdoor options at the same time.
    If it is not about money laundering, or terror funding, then you probably will end up seeing the money again if persistent enough.

    If you feel done with them, you can email escalations@betfair.com and request a "deadlock email" which will allow IBAS to review the matter for you.

    That might help encourage Betfair to find a solution faster.
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  26. #131
    Alfie White
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    Quote Originally Posted by KleptoCoin View Post
    Thanks for the kind words, but no. I think I'll just do what I want. And you can assume whatever you want Alf, why would anyone give a damn.
    Just to assist anyone else suffering from Alf's condition. "Fake demands" refers to the big show Betfair is putting on regarding their strict AML policies, but at the same time allowing clones websites to run free with none of the same requirements.
    Take from that what you will.
    Because of people like you everyone is getting restricted and more cautions all over the place; Paysafe is getting pulled across the board since your kind decided to have multiple Skrill accounts, transfer funds left and right, create several different accounts on the same bookmaker and take advantage by doing something illegal and hiding where they got all that funds for betting.

    Your attitude suits you well and I certainly hope that all regulations weed out every single person that is doing anything dodgy so others, who are willing to provide necessary documentation and have nothing to hide, can have normal life again.

    Betfair is regulated by UKGC and even though there are B2B partnerships with the likes of OrbitX and other whitelabels (take note that almost all other whitelabels have been brought down, wonder why?), you can never know what is behind curtains and what is the exact deal behind it.

    And you take take that "condition" and shove it some place nice.

  27. #132
    Optional
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    @Alfie He very well could be someone who stretches or breaks the rules but I think it is hard to disagree that UK rules have gone a bit too far, as far as what info books are required to ask for is concerned.

    If the UK regulator wants their licensed books to do pretty much financial audits on players, then there should be a centralized authority who gets to see and assess the info. Not someone inside a book who is both threatened with huges fines, as well as profit incentivized, to make it hard.

    And the potential need to give sensitive personal info to every book you bet at seems like an unreasonable regulation to me too.
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  28. #133
    Alfie White
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    @Opti, we don't know the full situation, but it can be assumed that he either deposited significant amount over a period of time (Matchbook got their license suspended because they didn't follow KYC/AML rules; also see what happened to ePayments in UK as well) or something similar. The main thing that annoys me is that attitude "I will do what I want." - if that is the case, don't come and whine on forums about it.

    Google "AML5" and give it a peek, it will be harder and harder to move funds if you can't back your claims.

  29. #134
    Optional
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    He'll soon learn that point blank refusing will only make his life harder if he really takes that stance with them.

    I'm not at all against anti-money laundering rules. But really think a bookmaker is not the people to be investigating it. I think the UKGC should direct bookmakers to check if the money comes from a traceable source, like a bank account, and thats it. Or report any suspicion to the FSA. Then leave it to the FSA to investigate and/or make sure banks are the ones who must enforce the rules.
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