1. #36
    shari91
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    Quote Originally Posted by PaperTrail07 View Post
    LOL if someone asked me where I got the 100K I tricked off-They might not get a great response LOL....
    Right??!!

    I can't even...

    This is why this particular case needs to go wayyyyyyy above my head because seriously now...
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  2. #37
    bulle
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    The only thing i could clarify is that i have actually been thrown around between different support teams on betfair, which is one of the reasons to why this case has been so protracted. The latest request, about the P&L report, is from the VIP account manager.

    So.... do you think i should go on and search for that paper or leave it here?

  3. #38
    shari91
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    Quote Originally Posted by bulle View Post
    The only thing i could clarify is that i have actually been thrown around between different support teams on betfair, which is one of the reasons to why this case has been so protracted. The latest request, about the P&L report, is from the VIP account manager.

    So.... do you think i should go on and search for that paper or leave it here?
    I would do what I could to try to satisfy their requests as well as file a complaint with SBR in case someone here can assist you. Either way you need to work with BetFair in order to get your $ and to be fair there haven't really been many cases of BetFair outright scamming anyone just to steal their cash no matter how much they had. It sounds like something with either your betting style or deposits has triggered an alarm. If you've done nothing wrong then there's nothing to worry about... it'll just be a pain in the ass for awhile

  4. #39
    dealer wins
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    Too funny Skrill have sent me a "source of wealth" email this evening. They can do and do one if they think Im sending them my private dealings with other companies lol

  5. #40
    Ralphie Halves
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    Quote Originally Posted by Optional View Post
    And what country are you in?
    I would have laughed so hard if he said Pakistan or some shit like that.

  6. #41
    TheMoneyShot
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    I don't know what country or part of the world the OP is in... but if any book pulled that sh#$ with me... I'd walk. Oh trust me... there would be a book that would want to do business with you... and I'd find it.

    Getting a little outrageous with some of these rules. It's hard enough beating the odds when making a wager... now I have to play mickey mouse games with books wanting to know more about me? You want to know more about me??? Come over for Christmas dinner. Better yet come party with me on my birthday.

    Fukking get real.

  7. #42
    Alfa1234
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    Well, Betfair isn't exactly a book. It's an exchange and they practically have a monopoly considering the fact other exchanges (Smarkets, Matchbook, Betdaq) don't have anywhere near the liquidity and number of markets that Betfair offers.

    An option for OP would be to get an agent account and avoid these issues...but you'd have to trust the agent with your money.

  8. #43
    BrickJames
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    Lol, as I said before, give me a good Costa Rican bookmaker over these asshats any day. Some of the kyc stuff I hear is just ridiculous

  9. #44
    Optional
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    Quote Originally Posted by BrickJames View Post
    Lol, as I said before, give me a good Costa Rican bookmaker over these asshats any day. Some of the kyc stuff I hear is just ridiculous
    I use both, and have never had to go through too much KYC myself, but still agree with you.

    If the choice was I could access only UK regulated books or offshore books, I'd take offshore in a heartbeat. Better odds, just as reliable with being paid and better at handling disputes mostly.

    The only thing UK and Euro books have that is better is the bonuses and live betting options. But despite being regulated guess where most of the complaints about bonuses being cancelled come from?!


    I can use Australian versions of the UK books which are a little better regulated, so KYC not as bad, but I still find the concept that a bookmaker gets to demand answers to such personal questions objectionable.

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  10. #45
    dealer wins
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    Thats what Skrill want to see of my Exchange account, is this reasonable or are they taking the piss?

    we kindly ask you to provide us also with screenshots as evidence of gambling/trading account(s) in ./merchant name/.
    - one showing account registration details;
    - one showing recent betting history / transaction history;
    - withdrawals and deposits;
    - lost/profit ratio.

  11. #46
    Optional
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    Quote Originally Posted by dealer wins View Post
    Thats what Skrill want to see of my Exchange account, is this reasonable or are they taking the piss?

    we kindly ask you to provide us also with screenshots as evidence of gambling/trading account(s) in …./merchant name/….
    - one showing account registration details;
    - one showing recent betting history / transaction history;
    - withdrawals and deposits;
    - lost/profit ratio.
    Did Skrill give you any idea about the reason they needed it?

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  12. #47
    Foxx
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    Quote Originally Posted by dealer wins View Post
    Thats what Skrill want to see of my Exchange account, is this reasonable or are they taking the piss?
    we kindly ask you to provide us also with screenshots as evidence of gambling/trading account(s) in ./merchant name/.
    - one showing account registration details;
    - one showing recent betting history / transaction history;
    - withdrawals and deposits;
    - lost/profit ratio.
    Seems excessive.

  13. #48
    dealer wins
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    Just a "source of wealth" request. I withdrew all funds from Skrill yesterday which are safely in my bank account today so I can ignore them and dont rely on them particularly, although they are useful for quick transactions so would prefer to carry on using them.

    They have fully ID'd me a year ago, I dont mind them seeing that my exchange account details are the same and its me lol, but wanting to see profit and loss and things I have bet on I think is too much and could compromise the security of my betfair account.

    I have told skrill I fund them from my bank account, and have substantial savings which I use for betting, but it seems they insist I send them the above info which I am not comfortable about.

  14. #49
    Optional
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    I guess you told them you are a winning gambler and now they want proof is why they want this?

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  15. #50
    dealer wins
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    I didnt mention whether I win or lose, just was completely honest and told them I use betfair, and fund it from my savings that I have had for many years.

    Im just a bit worried that with all that information someone could phone up Betfair and pass themselves off as me, and also think its information they should not be asking for in the 1st place and is none of their business.

  16. #51
    Foxx
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    Quote Originally Posted by Optional View Post
    I guess you told them you are a winning gambler and now they want proof is why they want this?
    I can't imagine what they would be looking for that betfair already doesn't police themselves.

  17. #52
    Optional
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    Quote Originally Posted by dealer wins View Post
    I didnt mention whether I win or lose, just was completely honest and told them I use betfair, and fund it from my savings that I have had for many years.

    Im just a bit worried that with all that information someone could phone up Betfair and pass themselves off as me, and also think its information they should not be asking for in the 1st place and is none of their business.
    I guess that's possible but I don't think that would be a big concern for me with Skrill.

    If you didn't mention betting as your income source I am at a bit of a loss to guess what they are looking for with that sort of info too. Like the case of the OP and Betfair.

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  18. #53
    ouzoun
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    Quote Originally Posted by dealer wins View Post
    - lost/profit ratio.
    They are going to extremes with this.

  19. #54
    tsty
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    gl talking to skrill

    worst customer service in the world

    cant wait till bitcoins destroy them

  20. #55
    dealer wins
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    Quote Originally Posted by tsty View Post
    gl talking to skrill

    worst customer service in the world

    cant wait till bitcoins destroy them
    lol Still no reply from them I sent the info on Wednesday evening.

  21. #56
    tsty
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    Quote Originally Posted by dealer wins View Post
    lol Still no reply from them I sent the info on Wednesday evening.
    call them because they basically ignore most emails since its just a handful of people in one building handling the emails of both skrill/neteller

    you always need to call them after a day to confirm they even read your email and directed it to the right department

    seriously hands down the worst company I have ever dealt with and they will even lie straight to your face at times so be prepared

  22. #57
    dealer wins
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    Im leaning towards just ignoring it and not using them to be honest. Their loss

  23. #58
    Foxx
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    Quote Originally Posted by tsty View Post
    gl talking to skrillworst customer service in the worldcant wait till bitcoins destroy them
    Ain't that the truth. It always amazed me to send them an email and NEVER even get a reply.

  24. #59
    Hareeba!
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    Quote Originally Posted by Foxx View Post
    Ain't that the truth. It always amazed me to send them an email and NEVER even get a reply.
    Well in my experience that is certainly not the truth.
    Granted they can be somewhat slow but I've always got responses.

  25. #60
    Foxx
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    Quote Originally Posted by Hareeba! View Post
    Well in my experience that is certainly not the truth.
    Granted they can be somewhat slow but I've always got responses.
    I didn't mean to imply that I have never received a reply ever from them. But a few times after sending an inquiry, probably through their inquiry interface, I may have gotten the auto-reply but never a follow-up and answer to whatever question I may have had. Maybe it depends where you live or if you're a vip account or something. And I'm certainly not the only person it's happen to. I haven't used them much in the last few years so maybe they have improved things since being bought by Neteller.

  26. #61
    MaddyMax
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    Bulle where are you from? Maybe they think you are using a VPN. are you?

    I am from canada. I got my brother living in Australia to open an account under his name and address and i used them for 2 months using a VPN. After i racked up about 12k in winnings, they suspended my account asked for all sort of verification including the most recent tax return. I was like wtf. I got scared and stopped using them after, but they did allow me to withdraw the remaining funds to my brothers bank account after a lengthy email battle. so now instead of using the lay option in the betting exchange, i simply use pinnacle to back the opposite side of the lay bets.

    I think it is ridiculous that books can ask for tax return, proof of income etc...its not like they are giving you a line of credit. You are depositing money into them!!!

    I am in search for a good exchange that accepts canadians because i have a very good source for lay bets but no luck so far. top exchanges pulled out of canada.

  27. #62
    MaddyMax
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    Quote Originally Posted by bulle View Post
    I can prove that the original deposit, made for almost 10 years ago, was legit, but that seems not to make any sense at the moment.
    How do i get out of this as smooth as possible?
    If you have not made any deposits since the original deposits, then you were only playing with the winnings and the books should know that just by looking at the history...no? Why would the want proof if you are still playing with the original deposit from 10 years ago?

  28. #63
    Optional
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    Quote Originally Posted by MaddyMax View Post
    I am in search for a good exchange that accepts canadians
    Check out Fairlay.com

    It's been getting some good reviews from users here.

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  29. #64
    Grivas_Digeni
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    Quote Originally Posted by Alfa1234 View Post
    Well, Betfair isn't exactly a book. It's an exchange and they practically have a monopoly considering the fact other exchanges (Smarkets, Matchbook, Betdaq) don't have anywhere near the liquidity and number of markets that Betfair offers.

    An option for OP would be to get an agent account and avoid these issues...but you'd have to trust the agent with your money.
    And the fact Betfair... a huge corporation employing hundreds... is trying to pull off these shenanigans... doesn't exactly inspire trust in any agent who isn't your fukkin blood relative. Just ask Omer the Turk.

  30. #65
    Grivas_Digeni
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    Quote Originally Posted by tsty View Post
    gl talking to skrill

    worst customer service in the world

    cant wait till bitcoins destroy them
    This is why everyone reading this should immediately go and fund their nitrogensports account. Talking is one thing, supporting a business doing things the right way is another. Fukk Great Britain and its clunky nosy bookies who limit you the minute you win five quids - and will even give you the run around when you lose!

  31. #66
    bulle
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    Update:
    3 weeks after restriction my account is now finally reopened.
    As mentioned earlier in this thread, I might have overreacted a little bit. It seems like it was only a regular routine check.
    I still want to criticize Betfair though, for the way this case was handled, and i'm actually quite suprised that they are treating loyal high-stake players like this.
    If they would have been little more helpful, this case could have been solved in 10 minutes.
    However, it's their loss, not mine.

  32. #67
    Optional
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    Quote Originally Posted by bulle View Post
    Update:
    3 weeks after restriction my account is now finally reopened.
    As mentioned earlier in this thread, I might have overreacted a little bit. It seems like it was only a regular routine check.
    I still want to criticize Betfair though, for the way this case was handled, and i'm actually quite suprised that they are treating loyal high-stake players like this.
    If they would have been little more helpful, this case could have been solved in 10 minutes.
    However, it's their loss, not mine.
    Thanks for letting us all know the outcome Bulle

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  33. #68
    pippo9911
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    Hi Bulle,

    hope you are still active here. Can you tell me please, which kind of Documents did u send them finally?

  34. #69
    johnanderson23
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    Well i got same problem. My account is suspended. I have sent them every document. Forex trades, winnings from bookmaker, and so .

    But they still do not accept my documents. and i really sent them everything.

    I already filled complaint. month ago. But still no reply from SBR

  35. #70
    dealer wins
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    Quote Originally Posted by johnanderson23 View Post
    Well i got same problem. My account is suspended. I have sent them every document. Forex trades, winnings from bookmaker, and so .

    But they still do not accept my documents. and i really sent them everything.

    I already filled complaint. month ago. But still no reply from SBR
    Its outrageous that they suspend your account in the first place. They should just ask for the documents within the next 4 weeks or else we will have to suspend your account from them on.

    And secondly for people who dont have a job/fixed income but either live of their savings, partners income, betting winnings they need to be much more accepting of this as a lot of people that use Betfair exchange heavily will be in the later category!

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