[ponteluke]

Hi,
last night I asked for a withdrawal that was immediately granted to me without any problems.
This morning I received the following email:

Dear user! Your bets xxxxxxxxx, xxxxxxxx, xxxxxxxx were calculated with correct odd in according with our Terms and Conditions 2.19 "In the event of obviously erroneous odds, such bet shall be settled based on the final result at the effective odds applicable to the certain market".

I logged in and I noticed that there were about 150 euros missing.

I went to see the bets and I saw that the odds were all corrected down.

Bets were about horse racing and were about 02/04, 16/04 and 17/04.

I asked them to tell me the odds that were "obviusly erroneus" but they replied: "Your bets xxxxxxx, xxxxxxxxx, xxxxxxxx were calculated with correct odd. Have a good game."

Fortunately I have a screenshot of a bet. It is the bet of 17/04. The horse was Roller that i bet at 4.33
I bet it at 4.33 and now they have corrected to 2.5
Was 4.33 an "obviously erroneus odd"? No, it wasn't. Other bookmakers had 4.50, for example.

I have a subscription to a tipster service so i receive a mail with horses, odds and bookmakers that have the odds.
I know that I have never played a higher odd on 1xbet and that the odds I found on 1xbet were about the same of other bookmakers.

Those three bets they say had "obviusly erroneus odds" I played at slightly lower odds than those i saw in other bookmakers.

But how can I claim my rights? If they can, at a distance of days, change any transaction and take away the money saying that odd were obviously erroneus, i cannot defend myself.

What can i do?

Regards
Ponte

[dealer wins]

So many problems with this scam book, best thing to do would be to take the loss on the chin, withdraw and run a mile from these shysters!

[lonnie55]

I don't understand why people are still complaining about this scam book. There are already hundreds of scam reports on the web. If you play there, despite all warnings, you should know the risks and deal with it when something goes wrong.

[Optional]

Hi,
last night I asked for a withdrawal that was immediately granted to me without any problems.
This morning I received the following email:

Dear user! Your bets xxxxxxxxx, xxxxxxxx, xxxxxxxx were calculated with correct odd in according with our Terms and Conditions 2.19 "In the event of obviously erroneous odds, such bet shall be settled based on the final result at the effective odds applicable to the certain market".

I logged in and I noticed that there were about 150 euros missing.

I went to see the bets and I saw that the odds were all corrected down.

Bets were about horse racing and were about 02/04, 16/04 and 17/04.

I asked them to tell me the odds that were "obviusly erroneus" but they replied: "Your bets xxxxxxx, xxxxxxxxx, xxxxxxxx were calculated with correct odd. Have a good game."

Fortunately I have a screenshot of a bet. It is the bet of 17/04. The horse was Roller that i bet at 4.33
I bet it at 4.33 and now they have corrected to 2.5
Was 4.33 an "obviously erroneus odd"? No, it wasn't. Other bookmakers had 4.50, for example.

I have a subscription to a tipster service so i receive a mail with horses, odds and bookmakers that have the odds.
I know that I have never played a higher odd on 1xbet and that the odds I found on 1xbet were about the same of other bookmakers.

Those three bets they say had "obviusly erroneus odds" I played at slightly lower odds than those i saw in other bookmakers.

But how can I claim my rights? If they can, at a distance of days, change any transaction and take away the money saying that odd were obviously erroneus, i cannot defend myself.

What can i do?

Regards
Ponte

Unfortunately I have to agree with Dealer Wins and suggest you just cut your losses and get out of there.

I've tried to see this book's point of view for a long time but the repeated inexplicable decisions and outright humiliating treatment customer service dole out with this sort of reply to reasonable requests gets no better over time.

You are welcome to send in a Sportsbook Complaint form but there is almost no chance they will consider altering a decision. Best you can realistically expect from this lot is for them to tell SBR a little bit more than they have told you. But thats about it. Feels like a waste of time even talking to them anymore.

[ponteluke]

Thanks for the help you offered but I preferred to come away.
I knew that 1xbet was not considered trustworthy but I did not think they would use such methods.

My problem is that I am Italian and I can not find bookmakers offering english horse racing and accepting Italians.
This is my problem

[zoloto]

Thanks for the help you offered but I preferred to come away.
I knew that 1xbet was not considered trustworthy but I did not think they would use such methods.

My problem is that I am Italian and I can not find bookmakers offering english horse racing and accepting Italians.
This is my problem

Dont vote for politicians, who build monopoly for Italian betting companies. And impose taxes on bet volume.

[jtoler]

These guys act like bolsheviks.

[jjgold]

xbet might be the worst book on the planet

I have them rated F