[SBR Lou]

why is SBR ignoring this one all of a sudden... not a word for weeks?

Carib claimed that the player was made aware of the withdrawal fees he would incur ahead of time. I've asked that they supply proof of this.

The case is still open, the dispute process is running its course.

[aggie]

Give me the max on Crazylou, and then I'll repop it about a dozen times, if Crazylou is the mod who signs emails as "Lou".

looks like it's winner?

[durito]

lol

[Fippy]

Carib took a ridiculous high fee from me for a Neteller deposit 1 or 2 years ago, i had to send memos for days about how how much that sucks to get it back. Needless to say i never looked back after i got out again for good.
One of those books that can hit you with some bullshit you'd never expect, reminds me of BetPhx.

[Thremp]

I find it ridiculous that they're doing this sort of stuff in response over ~71 dollars. Instead of doing the right thing, they're just continually trying to dig in and insist that they're theft is justified. Luckily, I have plenty of spare time with CBB winding down.

[Scooter]

FishFace5 - " I dont get it thremp?? SBR has actually made it worse. Why cant they understand the complaint?"

Cliff Notes -

If you read my previous post in this thread and all of Thremp's posts, it should be clear that both Thremp and I had a similar experience, leading to the following conclusions:

1) Lou does not read emails/info sent to him.

He read perhaps one sentence of my email , from a 5 sentence email.
From Thremp's posts it appears that after weeks Lou still hasn't read Thremp's email/info (Perhaps he skimmed a few sentences).

2) Lou does not follow thru.

I sent him 3 emails and he never followed thru. He also never let me know that he wouldn't be following thru.
What I was asking would've taken a slow person 5 minutes, but many could've handled my request in 1.

According to Thremp's previous posts in this thread, he had to prod Lou repeatedly to try to get any response.
And apparently when Lou finally did get involved, he made things worse due to not having read (all of) Thremp's info.

[durito]

He's just not very smart.

[Thremp]

I think its a deep seated desire to not even give a ****. There is no way to be this ****ing stupid. I didn't use any big words. The ideas aren't complicated. He just doesn't want to read what I wrote and/or help without a nigh superhuman effort on my part. Apparently, disputes can't be handed off to someone else either because he is refusing to do that as well.

[Scooter]

(Functional) Mods - Were the archives lost during the recent computer glitch, in addition to the pm's?
I just searched for my own posts, and only found the posts I made today.

At any rate - I just realized I had one previous dealing with Lou, and the same problem surfaced.

There is a "(Monthly) Live Payout Report" sticky thread in this forum, for posting all payouts received from sportsbooks.

About 6 months ago, I posted, suggesting that it would be helpful if posters would mention if they are located in the USA or not, as there are many more payment problems in the USA.
I suggested that the Mod of that thread - Lou - post that as a suggestion in the first post of the thread.

Lou responded by posting that he cannot force posters to reveal where they live and/or he posted that he is not allowed to reveal where posters reside.

Again it was a case of not having read/paid attention to my 2 sentence suggestion.
I responded that my post (clearly) was not asking him to FORCE posters to state where they are based , nor asking that he REVEAL it - just that he SUGGEST it.

Typically, there was no response from him after that.
(Nor did he ever utilize the suggestion).

[durito]

I think its a deep seated desire to not even give a ****. There is no way to be this ****ing stupid.

If you frequented players talk you'd see that he is in fact that stupid.

You should see some of his posts before he started working for SBR. Sadly he deletes the threads when I bump them now.

Here's a good one from after he started at sbr.

http://www.sportsbookreview.com/forum/tennis-han...ssessions.html

Apparently, disputes can't be handed off to someone else either because he is refusing to do that as well.

You've reached the bottom of the organization, expect perhaps for reload.

[Thremp]

Ironically, this is one time where I'm actually doing the right thing for the benefit of everyone who isn't me and getting ****ed for it. Awesome.

There is an important lesson here.

[jboy4]

Move your money elsewhere. Carib sucks. Worst sportsbook I have ever dealt with.

[big joe 1212]

Carib has a reputation for being a quirky, but fair book. Of course if the book wants to prohibit betting activity like that it should make the software enforce it instead of sending these notes from mgt. Ownership had a clear position against this two years ago. We'll get their side and ask them to restate their position tomorrow.

what happened to this?

I dont know what is so hard to get next day answers from a book?

Why does it take so long for SBR to assign someone to a case?



Am I missing something here?

[SBR Lou]

Carib claimed that the player was made aware of the withdrawal fees he would incur ahead of time. I've asked that they supply proof of this. The case is still open, the dispute process is running its course.

Carib has stated that they've reimbursed $110.98 in withdrawal fees to the player. Although a memo to the player was produced by Carib, they cannot decide to add fees to a withdrawal after a deposit is made.

I appreciate the interest taken by everyone here. Pending player confirmation, the dispute will be closed.

Carib has a second outstanding case where a bet on +10 was canceled after a player had the favorite on the ML. It's these kinds of cases that are ugly, and ultimately make for these juicy forum threads.

We're in discussion with Carib on this case, and ask that anyone with a gripe against Carib that has not yet done so submit a sportsbook complaint form.

[Bill Dozer]

Well I shouldn't say "SBR" in total, as there are competent people who work there. I just happen to have someone who is lazy and incompetent and arrogant handling my case.

Like if I asked the mediator to say what my complaint is in his own words. He'd be 100% unable to. That is the source of the problem.

With your attitude toward free assistance, I can only imagine how you act with sportsbooks that are holding your money. It might be in your best interest to treat people like Lou a little better instead of taking the podium when he doesn't rescue your 100 bucks fast enough. But oh, thanks for the much valued feedback and congrats on your c-note.

[Thremp]

Congrats on your blind loyalty to a lazy, incompetent employee.

BTW: How's your "investigation" on that Carib policy you were looking into?

[Bill Dozer]

Check that thread or email for updates. I'm done addressing your posts.

[Thremp]

Stay classy Dozer.

[Thremp]

Carib has a reputation for being a quirky, but fair book. Of course if the book wants to prohibit betting activity like that it should make the software enforce it instead of sending these notes from mgt. Ownership had a clear position against this two years ago. We'll get their side and ask them to restate their position tomorrow.

Check that thread or email for updates. I'm done addressing your posts.

Did you mean check this thread?

You seem to have a change of heart over the course of this thread. Which I find somewhat odd, considering that what I've said was entirely true while Carib was lying.

[Fippy]

it just doesn't help your case thremp...easy to understand why you get upset, but those things take time and we should be happy there is someone like the sbr guys in this world...

[jboy4]

congrats thremp. Its nice to know there is someone out there like SBR. Thanks SBR.

[Thremp]

Carib paid the remainder of my balance after admitting they had no proof of notification and had stolen my money.

Good to see that when a book steals from you, and you talk about it. They wanna close your account. Classy.

[Bill Dozer]

You are lucky, I haven't been asigned anyone yet for my case after a week.

Hi UV,

We don't have any emails from you since your last dispute case. Please send to Help@SportsbookReview.com . Thanks.

[thechaoz]

Wow I'm pretty much at a loss on who to trust anymore. Many problems with even some of the A+ books on here. I recognize Thremp from 2+2 where he is just as bashful and so modest

Regardless of how you address books have no right to take your money or pull this kind of stunt. Sometimes I just want to say forget it.

[jboy4]

Well said thechaoz. Its hard enough to win in these books. You want your money if you do and without the nonsense. So far BetJamaica seems pretty good.

[UV82]

Hi UV,

We don't have any emails from you since your last dispute case. Please send to Help@SportsbookReview.com . Thanks.

Thanks Bill for getting involved, Lou is now handling my matter... hopefully will get resolved soon

[cinpls081]

it would be nice if you explained how they stole from you. I asked you in a PM and you gave me nothing but attitude...

[Bill Dozer]

Thanks Bill for getting involved, Lou is now handling my matter... hopefully will get resolved soon

Ok, feel free to share with the board why SBR does not have your complaint you posted about and the details of your bet.

Thanks

[UV82]

Ok, feel free to share with the board why SBR does not have your complaint you posted about and the details of your bet.

Thanks

Lou said it got lost in the system (somewhere in the junkmail) ... now he found it and its all OK

[SBR Lou]

Lou said it got lost in the system (somewhere in the junkmail) ... now he found it and its all OK

UV,
The poster in this thread 'nitzantal' is who filed the complaint with SBR.

[Thremp]

it would be nice if you explained how they stole from you. I asked you in a PM and you gave me nothing but attitude...

Cause you're an idiot twat who doesn't understand what "leave me alone" means and chose to harass me instead.

They applied retroactive withdrawal "fees" to my account. IE they just took random amounts from my balance and said I was paying "fees".

[UV82]

UV,
The poster in this thread 'nitzantal' is who filed the complaint with SBR.

How does that conflict with with the fact that the complaint was lost in the system.

'nitzantal' is my father and I used to use his Caribs account from time to time... I cannot see anything wrong with that, or should I ?

[SBR Lou]

'nitzantal' is my father and I used to use his Caribs account from time to time... I cannot see anything wrong with that, or should I ?

Just clarifying for readers that both of your posts were regarding the same complaint he/you filed, not separate cases.

[UV82]

OK - I understand, no big deal ... I congratulate you guys ... the work you have been doing is phenomenal, you have been getting lots of money (must be millions of dollars) for many people and I do appreciate it and respect all of you guys for that ... well done and keep up the good work.

ps. have you ever added how much money you managed to get for people whi officially complained over the years?

[cinpls081]

Cause you're an idiot twat who doesn't understand what "leave me alone" means and chose to harass me instead.

They applied retroactive withdrawal "fees" to my account. IE they just took random amounts from my balance and said I was paying "fees".

I sent you one email. I asked you if they were charging you 1% withdrawal fees and if not what they were doing? How is that harassing you? It would be nice if you let people know what they were doing etc. thats all no harrassing you must have me confused with someone else.