1. #1
    alibekir
    alibekir's Avatar Become A Pro!
    Join Date: 03-26-16
    Posts: 3
    Betpoints: 18

    Jetbull block account and refuse explanation

    After sending my ID Jetbull blocked my account for no reason. Today i wasnt able to login in my jetbull.com account. Jetbull blocked my account with that money that i withdrawed . This isn't the way you use your customer and take there money, i spent hours on your site and now jetbull.com blocked me with my money. I sended everything official as they want (i only changed my BSN number because the dutch government told not to share with any company if they ask, after that i SEND THEM A COPY WITH MY FACE AND WITH THE OFFICIAL BSN NUMBER AND THEY BLOCKED!!!). I have unibet, betsson, betfair account non of them blocked me.
    this company is acting as a thief and scam company with MGA licensed, i deposit in total 350 euro's and withdrawed 462 euro. And even the live chat not responding and refers to their scam mail. I contacted MGA for this.

  2. #2
    SBR Contests
    SBR Contests's Avatar Become A Pro!
    Join Date: 09-04-08
    Posts: 725
    Betpoints: 59

    Hi Alibekir,

    Please fill out a complaint form

    http://www.sportsbookreview.com/sportsbook-complaint/

  3. #3
    alibekir
    alibekir's Avatar Become A Pro!
    Join Date: 03-26-16
    Posts: 3
    Betpoints: 18

    Thanks for the reply. Bill took it up! I want to thank SBR for the support.

    Btw: Jetbull referring to their terms 13.3 and 13.4. Nonsense ofcourse, the live chat is also short and funny with giving answers.

    ME
    14:32:01
    so 13.3 is the reason? But explain to me what it means
    Loredana
    14:32:48
    that our company may refuse to open an account or may opt to close your account which has already been opened at our own discretion
    ME
    14:33:18
    Means what.. That i have a double account?
    ME
    14:33:23
    Where and how?
    Loredana
    14:33:55
    please note that this is all the information I have, the decision was made by our security department
    ME
    14:34:12
    yeah but what the hell, my money is gone
    ME
    14:34:15
    you have no information
    ME
    14:34:23
    security department not replying
    ME
    14:35:26
    Atleast come with a clear explanation
    Loredana
    14:36:12
    this is all the information I have, please consult our terms and conditions, section 13 CLOSURE AND TERMINATION BY US
    Loredana
    14:36:16
    https://www.jetbull.com/TermsConditions
    ME
    14:37:39
    tell me what it means i dont understand. im stupid.
    Loredana
    14:38:09
    as I have already informed you, our company may refuse to open an account or may opt to close your account which has already been opened at our own discretion
    Loredana
    14:38:19
    13.4 In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority.
    ME
    14:38:58
    suspicious transaction?
    ME
    14:39:03
    Skrill account is mine
    ME
    14:39:08
    email that i registered is mine
    Loredana
    14:39:12
    please note that I have provided you all the information I have

    For the first time i play with them.

    I can proof with my own BANK that i made a transfer to SKRILL, both on my name and account is verified, so nothing suspicious and they are searching for excuses. Madbull's.

    Really i dont want there money or my winnings. Just give my deposit back of 350 and call it a day Jetbull **** (+skrill withdraw money 3.95 so i can go on with honest bookies).
    Last edited by alibekir; 06-01-16 at 08:37 AM.

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