1. #1
    aylos84
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    BetCRIS deleting wagers when market moves against them

    I made a $5k bet this morning on Cleveland -13.5 at 8am ET. At the time Pinnacle was -14.

    Now the market has moved to -15.5 they have decided to cancel my bet at approx 5:30pmET. I just called BetCRIS and was informed that they have the right to cancel any wager at any time if they believe if it is a bad line. So basically if the market would have moved to -13 the bet would stand.

    But because Brook Lopez is out and the market has moved to -15.5 they have decided to cancel the bet.

    This is the biggest load of $"!* I have ever heard in my life and would like somebody to look into this.

    Thanks

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  2. #2
    dirtdog52658
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    I'd file a complaint over that one. I checked out their line history looks like they went to -14 -126 prior to going to -13.5 than got whacked by you and moved to -14.5. They probably mean't to go to 14.5 instead of 13.5 but that is not a far enough off line to be deleting. This is one they need to eat/fire a trader.

  3. #3
    RonPaul2008
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    Whoa, that's totally out of character for them.
    Not that it makes it right, but did you nail the same side of that game right before at -14 and then it moved to -13.5 and you hit it again within a minute? Still, if it was a bad line why didn't they cancel it right away? That's like a free roll.
    Last edited by RonPaul2008; 03-31-16 at 05:17 PM.

  4. #4
    pinnerpsk
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    Thats nuts
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  5. #5
    aylos84
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    Well I might have been the one that bet at -14 too but still not a bad line.

  6. #6
    seanrachel13
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    That is bullshit but in the end they saved you money Brooklyn covers I believe.

  7. #7
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    According to the line history on SBR Odds, we don't see -13.5 as having been offered but either way that's a tough one to swallow. It might have been a wagering clerk who didn't check the timestamp of your ticket. Feel free to write in with your account ID to help@sportsbookreview.com and we can ask management to review why your wager was cancelled. The game tips in a few minutes, but they may be inclined to possibly give you a freebie of some kind if it's this straight-forward.

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  8. #8
    dirtdog52658
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    CRIS
    FG
    03/30 12:14:13 PM #703 BROOKLYN 211 OPENER
    03/30 12:14:13 PM #704 CLEVELAND -14 OPENER
    03/31 12:32:02 AM #704 CLEVELAND -14-15
    03/31 12:32:02 AM #704 CLEVELAND -14-16
    03/31 12:33:11 AM #704 CLEVELAND -14
    03/31 03:51:32 AM #703 BROOKLYN 211u16
    03/31 03:52:00 AM #703 BROOKLYN 211u16
    03/31 03:52:01 AM #703 BROOKLYN 211
    03/31 04:58:36 AM #704 CLEVELAND -14-26
    03/31 04:58:49 AM #704 CLEVELAND -13-26
    03/31 04:58:50 AM #704 CLEVELAND -13
    03/31 04:59:02 AM #704 CLEVELAND -13-26
    03/31 04:59:48 AM #704 CLEVELAND -14-16
    03/31 04:59:49 AM #704 CLEVELAND -14-14
    03/31 04:59:50 AM #704 CLEVELAND -14-15
    03/31 05:03:02 AM #704 CLEVELAND -14
    03/31 05:17:47 AM #703 BROOKLYN 211u11
    03/31 05:18:05 AM #703 BROOKLYN 211
    03/31 05:18:06 AM #703 BROOKLYN 210
    03/31 07:53:24 AM #703 BROOKLYN 210o26
    03/31 07:53:42 AM #703 BROOKLYN 211
    03/31 07:53:42 AM #703 BROOKLYN 211o26
    03/31 07:56:50 AM #703 BROOKLYN 211
    03/31 07:56:50 AM #704 CLEVELAND -14-18
    03/31 07:57:46 AM #704 CLEVELAND -15-18
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  9. #9
    aylos84
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    Email sent thanks for your help. I hope somebody from CRIS comes on here and can give a definition of what constitutes a bad line. And why the wager was cancelled 7 hours after I made the original wager.

  10. #10
    smoke a bowl
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    Quote Originally Posted by dirtdog52658 View Post
    I'd file a complaint over that one. I checked out their line history looks like they went to -14 -126 prior to going to -13.5 than got whacked by you and moved to -14.5. They probably mean't to go to 14.5 instead of 13.5 but that is not a far enough off line to be deleting. This is one they need to eat/fire a trader.
    Truth be told, what happened was he made a bet at -14, it automoved to -14-126 and the trader went to -13.5 instead of -14.5 so he hit the -13.5 again. That bet was cancelled instantly. Not saying with 100% certainly that it was a correct cancel but the OP is painting a very false picture.

  11. #11
    pavyracer
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    If the line moved against the book it's a software error and the player's bet is cancelled (bad line..lol)

    If the line moved against the player the software did well and bet stands.
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  12. #12
    smoke a bowl
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    Quote Originally Posted by pavyracer View Post
    If the line moved against the book it's a software error and the player's bet is cancelled (bad line..lol)

    If the line moved against the player the software did well and bet stands.
    Let me explain. A bet by the OP was made at -14 -110. Automove moved it to -14 -126. Then human trader comes in to convert the number and goes to -13.5 -110 instead of 14.5 -110. OP now hits the -13.5 -110. Not saying the cancellation was correct ( not saying it wasn't) but what I am saying is that the OP is misrepresenting the facts.

  13. #13
    dirtdog52658
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    Quote Originally Posted by smoke a bowl View Post
    Truth be told, what happened was he made a bet at -14, it automoved to -14-126 and the trader went to -13.5 instead of -14.5 so he hit the -13.5 again. That bet was cancelled instantly. Not saying with 100% certainly that it was a correct cancel but the OP is painting a very false picture.
    No I get what happened, but this is part of bookmaking. I understand if they make an astronomical mistake and are forced to delete but this is the equivalent or using -130 on -110 game and deleting the bet on the guy who took +110. This is something that needs to be eaten by them or it opens the door to them deleting anything that moves half a point. If a server in a restaurant screws up your order and you complain the manager will generally come over and comp you atleast part of your meal, apologize for the mistake and make it right, than deal with the server at a later time. If they are not happy with the line moves that their trader is making than make a change and get someone better or learn to live with eating half point differences in lines.

  14. #14
    nyplayer33
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    Time to not bet anymorr..fk this

  15. #15
    jjgold
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    That was a bull shit move..

    Any answers on this??

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  16. #16
    Da Manster!
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    and for anyone wondering...the Cavs beat Brooklyn 107 - 87...winning by 20pts...and easily covering the spread...that half point didn't make much of a difference after all...
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  17. #17
    pavyracer
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    Quote Originally Posted by Da Manster! View Post
    and for anyone wondering...the Cavs beat Brooklyn 107 - 87...winning by 20pts...and easily covering the spread...that half point didn't make much of a difference after all...
    But the players bet was cancelled 7 hrs after it was placed. A win turned into a non-bet costing the player $5,000.
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  18. #18
    dirtdog52658
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    Quote Originally Posted by pavyracer View Post
    But the players bet was cancelled 7 hrs after it was placed. A win turned into a non-bet costing the player $5,000.
    Also got to hand to hand it to OP he posted about this a couple hours before the game even started. He could of easily waited to see result to start complaining.

  19. #19
    smoke a bowl
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    Quote Originally Posted by pavyracer View Post
    But the players bet was cancelled 7 hrs after it was placed. A win turned into a non-bet costing the player $5,000.
    This would make it wrong obviously but I would bet that it was cancelled within 10 minutes of the bet being made. Guessing the OP didnt realize it for 7 hours. You can make a case that books should do a better job in general in showing the player the bet was cancelled by suspending the account until they see the notification but even that doesn't assure that the player realizes the bet was cancelled. He could make the bet and then be done for the day only to realize later the bet was cancelled.
    Last edited by smoke a bowl; 04-03-16 at 10:46 AM.

  20. #20
    Da Manster!
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    Quote Originally Posted by pavyracer View Post
    But the players bet was cancelled 7 hrs after it was placed. A win turned into a non-bet costing the player $5,000.
    that was my point, Pavy...I agree with you...book should honor the wager and pay the man since the half point really didn't matter!...
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  21. #21
    pavyracer
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    Quote Originally Posted by smoke a bowl View Post
    This would make it wrong obviously but I would bet that it was cancelled within 10 minutes of the bet being made. Guessing the OP didnt realize it for 7 hours. You can make a case that books should do a better job in general in showing the player the bet was cancelled by suspending the account until they see the notification but even that doesn't assure that the player realizes the bet was cancelled. He could make the bet and then be done for the day only to realize later the bet was cancelled.
    Not sure why the book can't send an automated email to player saying his bet was cancelled.

    The problem is if he knew the bet was cancelled after 10 minutes he may have bet the -14.5 line anyway but after 7 hrs it could have jumped to -16.5 and he would not feel comfortable betting a line that he could have had for 2-3 points better if the book notified him immediately of their mistake.
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  22. #22
    DeathAdder
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    The line never hit -13.5. It was a bad line and the OP likely tried to pull a fast one on betcris. There's obviously more to the story than the OP is telling...

  23. #23
    dirtdog52658
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    Quote Originally Posted by DeathAdder View Post
    The line never hit -13.5. It was a bad line and the OP likely tried to pull a fast one on betcris. There's obviously more to the story than the OP is telling...
    Check my post above I pasted the line history. It was 13.5 for 20 seconds in the morning, they may have wanted to go to 14.5 but they went 13.5 which is on them.

  24. #24
    kmarinouofm
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    again the line being off is the difference between -110 and -130 like someone pointed out earlier.

    no book should be canceling bets because a -110 line was -130 or vice versa..

    his -13.5 should of been -130 and he should of been able to keep it because had he bought a -14 at -110 at cris he could of made it -13.5 at -130..

    so in my humble opinion . it was a line he could of gotten either way.. even if they didn't post it a that price.. he should of been able to get it..

  25. #25
    pjesnik24
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    difference between -13.5 and 14.5 is not a bad line. Betcris is a "marketleader" and "they set the odds" so why should the OP think that the line moved in wrong direction? It was not -14 to -140 or -41, it was a logical move. IF this is allowed for Betcris to do and SBR lets it slip then imagine what sportsinteraction of other sportsbooks with weak lines can do, they can cancel anything they want

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  26. #26
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    Quote Originally Posted by DeathAdder View Post
    The line never hit -13.5. It was a bad line and the OP likely tried to pull a fast one on betcris. There's obviously more to the story than the OP is telling...
    Quote Originally Posted by dirtdog52658 View Post

    Check my post above I pasted the line history. It was 13.5 for 20 seconds in the morning, they may have wanted to go to 14.5 but they went 13.5 which is on them.
    We spoke with management. The reason it hit 13.5 for 20 seconds is the OP had max bet it at 14 seconds before, and the auto line mover erroneously went in the wrong direction; so upon refresh the OP bet it again at -13.5. It was supposed to move to -14.5, where the OP later bet it again for the limit. The bet was cancelled within minutes. The poster knows how the market works, it's not a case where there is a loss of good faith or falling asleep at the wheel --- this had nothing to do with the line movement that took place hours later. It's not worth alienating a good book by doing things that can be perceived as angle shooting or taking advantage of obvious errors.

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  27. #27
    pjesnik24
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    many times I place a bet and the line moves against me and I place it again, so we should worried when that happens as they reserved the right to cancel the bet because of one point? it is not soccer people

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  28. #28
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    Quote Originally Posted by pjesnik24 View Post
    many times I place a bet and the line moves against me and I place it again, so we should worried when that happens as they reserved the right to cancel the bet because of one point? it is not soccer people
    Not unless that movement is against the rest of the market as it was in the case. What made it difficult to argue for a consolatory free play is that the issue wasn't framed consistently with what happened.

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  29. #29
    Shagaf
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    Quote Originally Posted by SBR Forum View Post
    We spoke with management. The reason it hit 13.5 for 20 seconds is the OP had max bet it at 14 seconds before, and the auto line mover erroneously went in the wrong direction; so upon refresh the OP bet it again at -13.5. It was supposed to move to -14.5, where the OP later bet it again for the limit. The bet was cancelled within minutes. The poster knows how the market works, it's not a case where there is a loss of good faith or falling asleep at the wheel. It's not worth alienating a good book by doing things that can be perceived as angle shooting or taking advantage of obvious errors.
    SBR's position on this is standing behind CRIS? I rarely get involved with posting in these situations and have no stake in this but that is absolutely ludicrous. Do you have any idea how many times I've made large wagers and the line moved the other way quickly? The book wouldn't let me cancel in that situation and there is no way this bet would have been canceled if OP had taken the points instead of giving. They need to eat their mistake. Plain and simple. Otherwise, books can just take shots at players after line movements. I understand that the line was a CRIS mistake but it was only a point. Their mistake and they should deal with it. What is most absurd is that SBR is typically siding with the book. They don't have the players best interest at heart. Wouldn't be surprised if my post gets deleted or I get banned by SBR. Wouldn't be the first time.

  30. #30
    pjesnik24
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    Quote Originally Posted by SBR Forum View Post
    Not unless that movement is against the rest of the market as it was in the case. What made it difficult to argue for a consolatory free play is that the issue wasn't framed consistently with what happened.
    so when pinnacle moves their line differently than SIA they both have tthe right to cancel it if they like?

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  31. #31
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    Quote Originally Posted by pjesnik24 View Post
    so when pinnacle moves their line differently than SIA they both have tthe right to cancel it if they like?
    Not a practical example; nobody else had -13.5. If -13.5 were legitimately offered, the OP would have had a slam dunk case. As it stands, he left out that he max bet it a second before and then took it at a number nobody else had, saw it cancelled with minutes, then bet it again at -14.5. There was no benefit of the doubt to give, it was an obviously bad line. You don't throw a bone to the player that's looking to milk you dry by taking advantage of errors for the max. This will undoubtedly be unpopular among 'sharp' bettors, and BetCRIS is aware of that.

    Quote Originally Posted by Shagaf View Post
    SBR's position on this is standing behind CRIS? I rarely get involved with posting in these situations and have no stake in this but that is absolutely ludicrous. Do you have any idea how many times I've made large wagers and the line moved the other way quickly? The book wouldn't let me cancel in that situation and there is no way this bet would have been canceled if OP had taken the points instead of giving. They need to eat their mistake. Plain and simple. Otherwise, books can just take shots at players after line movements. I understand that the line was a CRIS mistake but it was only a point. Their mistake and they should deal with it. What is most absurd is that SBR is typically siding with the book. They don't have the players best interest at heart. Wouldn't be surprised if my post gets deleted or I get banned by SBR. Wouldn't be the first time.
    Feel free to disagree with the way that BetCRIS handled the situation. If the facts were consistent with how the OP presented the issue, the SBR response would have been much different. Your feedback is appreciated.

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  32. #32
    smoke a bowl
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    The OP is a 100% professional, winning bettor that knows exactly what happened here. He made a bet at -14 -110 automover went to -14 -126 then the human trader came in and moved the number to 13.5 instead of 14.5 so he hit it again. Bet was instantly cancelled for obvious reasons. The OP is clearly misrepresenting the facts when he says that the reason the bet was cancelled was because the line moved to -15.5 four plus hours later. He has dealt with BetCris long enough and he knows they do not operate like that. I'm actually surprised that he misrepresented this situation like this with all the success he has had dealing with BetCris in general.

  33. #33
    Shagaf
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    Quote Originally Posted by SBR Forum View Post
    Not a practical example; nobody else had -13.5. If -13.5 were legitimately offered, the OP would have had a slam dunk case. As it stands, he left out that he max bet it a second before and then took it at a number nobody else had, saw it cancelled with minutes, then bet it again at -14.5. There was no benefit of the doubt to give, it was an obviously bad line. You don't throw a bone to the player that's looking to milk you dry by taking advantage of errors for the max. This will undoubtedly be unpopular among 'sharp' bettors, and BetCRIS is aware of that.




    Feel free to disagree with the way that BetCRIS handled the situation. If the facts were consistent with how the OP presented the issue, the SBR response would have been much different. Your feedback is appreciated.
    Understood and glad to see that you did not remove my post. However, lets say that the above happened to me, a non-professional bettor, and the line was incorrect and went against me. Lets assume that I wagered on this incorrect +13.5 line and took the points. Do you think that Cris would have canceled my bet or given me the correct, intended line of +14.5?? I'd love to hear SBR's opinion on that one. In this instance, it should work both ways.

  34. #34
    smoke a bowl
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    Quote Originally Posted by Shagaf View Post
    Understood and glad to see that you did not remove my post. However, lets say that the above happened to me, a non-professional bettor, and the line was incorrect and went against me. Lets assume that I wagered on this incorrect +13.5 line and took the points. Do you think that Cris would have canceled my bet or given me the correct, intended line of +14.5?? I'd love to hear SBR's opinion on that one. In this instance, it should work both ways.
    You would have been allowed to keep your bet. It's like if you own a bar and a good customer comes in and asks you to break a $100 bill. You do it without hesitation even if he doesn't plan on spending a dollar at the time. Now a guy that has never come in to your bar and isn't planning on buying a drink asks you to break a $100 and asks for a few napkins. You have more of a right to tell him that you can't do it. This isn't a perfect analogy but it's in the ballpark.

  35. #35
    michael777
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    that is the worst analogy in the history of analogys

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