[Hareeba!]

The following occurrence this week is something I've suspected in the past but not been in a position previously to be 100% certain about.

I posted a ML bet on an MBL game asking for +185.

Nearing game time the bet had been only partially matched, so in the unmatched betslip I reduced my asking odds to +182.

Almost immediately the previously unmatched stake was matched.

Not just once but TWICE!

On alerting Matchbook via email I eventually got this response:
"Your wagers on this event have been thoroughly investigated by our Technical team and upper management and we are unable to see any technical fault that would have caused these bets to have been placed.

In light of this, we would like to remind you that all users of Matchbook.com are responsible for their own open offers on site. When revising your open offers, it is the users responsibility that your originally placed bet is not matched with another user on site prior to submitting your revised offer. Failure to do so will result in two or more bets being made."

Does that really make any sense?

If the original bet had been fully matched why would it still be in the unmatched betslip window where I was able to revise the odds?

Further, if it had been fully matched why were TWO bets matched at +182. Surely the first should have been at +185?

As I said, I've suspected this in the past but not noticed it until after reviewing settled bets and been left scratching my head as to how I'd managed duplicate bets. But this time I noticed it immediately.

A very dangerous situation and I think Matchbook need to do something to rectify it pronto.

Now, I'm sure I can't be the only one this has happened to. I'd like to hear from others who may have experienced it. Perhaps then Matchbook will take it more seriously.

[Optional]

Would you please fill in a form with the bet numbers and a link to this thread Hareeba?

Or email help at sportsbookreview.com with a link to this thread if you prefer.


I assume you already replied saying that explanation didn't make sense if both bets were struck at +182?

[ZeroYourHero]

The exact same thing happened to me on betfair a couple of years ago and they gave me back the money and a free bet.
Matchbook probably didn't even look into it that hard.

[SBE]

The following occurrence this week is something I've suspected in the past but not been in a position previously to be 100% certain about.

I posted a ML bet on an MBL game asking for +185.

Nearing game time the bet had been only partially matched, so in the unmatched betslip I reduced my asking odds to +182.

Almost immediately the previously unmatched stake was matched.

Not just once but TWICE!

On alerting Matchbook via email I eventually got this response:
"Your wagers on this event have been thoroughly investigated by our Technical team and upper management and we are unable to see any technical fault that would have caused these bets to have been placed.

In light of this, we would like to remind you that all users of Matchbook.com are responsible for their own open offers on site. When revising your open offers, it is the users responsibility that your originally placed bet is not matched with another user on site prior to submitting your revised offer. Failure to do so will result in two or more bets being made."

Does that really make any sense?

If the original bet had been fully matched why would it still be in the unmatched betslip window where I was able to revise the odds?

Further, if it had been fully matched why were TWO bets matched at +182. Surely the first should have been at +185?

As I said, I've suspected this in the past but not noticed it until after reviewing settled bets and been left scratching my head as to how I'd managed duplicate bets. But this time I noticed it immediately.

A very dangerous situation and I think Matchbook need to do something to rectify it pronto.

Now, I'm sure I can't be the only one this has happened to. I'd like to hear from others who may have experienced it. Perhaps then Matchbook will take it more seriously.

This happened to me many times !

Their betting system is one big sh**.

You must always cancel any of unmatched bets first and then to re-submit it again, with another odds, for the remaining amount you

wished ...


And they will do nothing with this.

I emailed them many times in previous year or two.. They never did anything. They always only asked to

describe every detail, also with a copy of my screen...In 95 % - solved nothing.

The only one thing I remember (it took weeks to fix) they fixed the transaction history (also complaint by many

customers here).

I lost over 27 000 last year, when they interchanged odds (seeded by matchbook itself) on Djokovic, offering

some 1.09 on Cilic (instead of Djokovic). It was a trap ...

When I "caught" somebody else this year (much lower amount) - same scenario - but here they cancelled my

winning (waiting some 20 minutes after the match finished - normally, when a match is finished, they grade it in

3-5 minutes - here they were waiting, and thinking about to pay it out or to cancel). Yes, they cancelled it

because it was a mistake of a member of their "seeding team" (yes, they call them so... confirmed on a chat,

not once...).

If it was made (the mistake) by another customer - it would stand .

[SBE]

The exact same thing happened to me on betfair a couple of years ago and they gave me back the money and a free bet.
Matchbook probably didn't even look into it that hard.

This never happened to me on bf, and I am there over 16.5 years already ...

[qwaszx123]

This never happened to me on bf, and I am there over 16.5 years already ...

Betunfair had massive problems with it's website when they took down the old one. The replacement was not fit for purpose for a long while, (easily over 2 years).

[dealer wins]

I have actually experienced this glitch before. But lucky I noticed it and was able to trade out of it.

@ OP try using geeks toy for matchbook, its free, much easier once you get the hang of it (loads of Youtube tutorials available but its easy to use) and dont seem to get the website problems at all. Just dont click something unless you know what it does lol

[Grivas_Digeni]

This happened to me many times !

I lost over 27 000 last year, when they interchanged odds (seeded by matchbook itself) on Djokovic, offering

some 1.09 on Cilic (instead of Djokovic). It was a trap ...

When I "caught" somebody else this year (much lower amount) - same scenario - but here they cancelled my

winning (waiting some 20 minutes after the match finished - normally, when a match is finished, they grade it in

3-5 minutes - here they were waiting, and thinking about to pay it out or to cancel). Yes, they cancelled it

because it was a mistake of a member of their "seeding team" (yes, they call them so... confirmed on a chat,

not once...).

If it was made (the mistake) by another customer - it would stand .

This is off topic, but matchbook itself doesn't seed anything (this is what you meant by 'seeding' - offering liquidity, right?).

AFAIK, they have arrangements with 'market makers' who get privileged treatment. For instance, where your advantageous bet was cancelled when 'you caught someone', a market maker's bet probably wouldn't be. In return for such perks, they take on the responsibility to be the first ones to put up enough liquidity on dozens (hundreds?) of markets across several sports, usually copying pinnacle lines early on, and making sure their odds remain updated 24/7.

With enough time on your hands, you can get stale odds on many not-so-popular markets - for hundreds of dollars - and those bets normally don't get cancelled. This is the risk a market maker assumes in return for being able to uhm... appropriate (keep? steal?) a 27k here and a 27k there. The moral of the story, I guess, is keep your eyes open...

[Brooks]

yeah you have to cancel the first offer to see if its matched sometimes. in the past after accepting a lower number, ive ended up having double the bet i wanted because the first on was matched. also in the past ive left the house thinking my bet wastnt matched and when i get back home and check my account i see that it was.

[Hareeba!]

Would you please fill in a form with the bet numbers and a link to this thread Hareeba?

Or email help at sportsbookreview.com with a link to this thread if you prefer.


I assume you already replied saying that explanation didn't make sense if both bets were struck at +182?

Yes, I've told them that their explanation just doesn't hold up. Seems they've escalated the issue. Awaiting an updated response.
I'll fill in your form if I don't get a satisfactory outcome. Will keep you posted.

[Hareeba!]

Matchbook have responded by advising that they've reversed the duplicated (losing) matched bet and added a further bonus of $50 to my account for the inconvenience.

Whilst I do appreciate the goodwill gesture, I remain uncomfortable in the knowledge that they continue to maintain that there is no fault with their system.

Unless they adequately address the issue it's only a matter of time before it happens again.

[rodneytrotter]

You're lucky. I contacted them about them not paying winnings from two horse racing bets.

They just ignored me.

[Hareeba!]

Then you should be lodging a complaint via SBR

[BAUS]

Hareeba, I know exactly what you mean. Had this happen many times. It's certainly a glitch. Very, very frustrating.

BAUS