1. 12-15-15 06:20 AM #1
    Caip34000
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    1xbet wager dispute

    Hello,

    First i want to precise that the cause of this problem is that on 1xbet live, the bet are not on the name of the team but on team 1 and team 2 so that may create some confusions.

    I placed 4 bets on a NCAA Women game live for about 115€. The game was: Averett Cougars (Women) against Lynchburg Hornets (Women)

    I placed the bet on under team 1 (64 for 2 bet and 63 for the 2 others): the final result was 60-71 but my bet was lost.

    1xbet claimed that i bet on Lynchburg and not on Averett even if i show them the proof that Averett was team 1.

    Indeed notice problem during the game on my betslip cause the order of the team was different than when i placed my bet so i made screenshot of the live game both on my phone and computer.

    As you can see there is no doubt Averett is team 1.

    But 1xbet doesnt listen and just repeat over and over 1X1.png1X2.pngScreenshot_2015-12-15-00-28-30 (1).jpeg

    Please i kindly ask you to help me
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  2. 12-15-15 06:28 AM #2
    Caip34000
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    Excuse my for my English but i'm French
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  3. 12-15-15 07:18 AM #3
    Optional
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    If you would like to fill in an SBR complaint form with your account details we can ask 1xbet management to look at this for you: http://www.sportsbookreview.com/sportsbook-complaint/
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  4. 12-15-15 10:57 AM #4
    Caip34000
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    Thanks a lot i did that and now i'm waiting for the answer but i also want the opinion of the community
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  5. 12-20-15 08:37 AM #5
    Caip34000
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    No answer from both sbr and 1xbet since u gave them betslip number
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  6. 12-20-15 09:02 AM #6
    Optional
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    Quote Originally Posted by Caip34000 View Post
    No answer from both sbr and 1xbet since u gave them betslip number
    The agent would have emailed you. Maybe check your spam folder?

    There was an update posted on the news wire a couple of days ago: http://www.sportsbookreview.com/sbr-...dispute-67672/


    1XBet Sportsbook (SBR rating D) has commented on the wagering dispute submitted by a player concerning the settlement of three women's NCAA Basketball wagers.

    The online sportsbook reviewed each of the wagering tickets that the player claimed were not graded properly, and claimed that the player was mistaken.

    The player only has access to his bet ticket IDs, and did not save a screen capture of his wagers. His recollection of the settlement of the wagers did not apply to the actual game scores.

    This sportsbook complaint is considered closed.
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  7. 12-20-15 10:06 AM #7
    Caip34000
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    What did you really review my claim? 0i had screenshot of the game showing witch team was one and witch team was number 2 so I'm sorry but it's pretty clear so if you just copy past the book answer please just don't claim you help players
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  8. 12-20-15 10:06 AM #8
    Caip34000
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    This is a shame
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  9. 12-20-15 10:37 AM #9
    jjgold
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    book is a major fraud

    why play there?
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  10. 12-20-15 10:44 AM #10
    Caip34000
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    Because i'm french and this is the only way i have to play at decent odd but why SBR support their fraud when i have clear proof....
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  11. 12-20-15 11:39 AM #11
    Caip34000
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    Come on optional tell me more about my proof that you just didn't look at!
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  12. 12-20-15 07:56 PM #12
    Optional
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    I did not handle this case Caip34000. You need to talk to the agent that did help you about specifics... but honestly that news report seems pretty clear.

    You quoted results that did not match the bets you were complaining about and after re-checking the bet IDs 1xbet say the grading was correct. It kind of sounds like you made an error thinking you had bet something at 1xbet that you maybe bet elsewhere or something like that?

    I know this is the 2nd time you have asked SBR for help and we have not been successful but it's not anyone being anti-French or not wanting to help you.

    Email the agent if you are still unhappy but as I said, even if I was handling this I can't think what I would do next for you either. It sounds pretty open and shut.
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  13. 12-21-15 04:49 AM #13
    Caip34000
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    It's not about the result i claim that 1xbet inversed witch team was team 1 in the bet and witch was team 2 and i have clear pieces of evidence to proove it
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  14. 12-21-15 06:08 AM #14
    Optional
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    Quote Originally Posted by Caip34000 View Post
    It's not about the result i claim that 1xbet inversed witch team was team 1 in the bet and witch was team 2 and i have clear pieces of evidence to proove it
    I'll double check what has gone on here. You're right, it does not sound like that was addressed from the news article.
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  15. 12-21-15 06:30 AM #15
    Caip34000
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    Thanks a lot and sorry for being aggressive but this news article what you completely disconnected from my actual claim
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  16. 12-21-15 11:11 AM #16
    Caip34000
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    I don't have any answer for now
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  17. 12-21-15 04:38 PM #17
    Optional
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    Quote Originally Posted by Caip34000 View Post
    I don't have any answer for now
    I know. I haven't given you one yet.
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  18. 12-22-15 02:35 AM #18
    Caip34000
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    Quote Originally Posted by Optional View Post
    I know. I haven't given you one yet.
    I meant by the agent that I emailed with the same proof I sent before to get an explanation
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  19. 12-22-15 07:49 AM #19
    Optional
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    Quote Originally Posted by Caip34000 View Post
    I meant by the agent that I emailed with the same proof I sent before to get an explanation
    That agent is away for a few days.

    I've chased up a 1xbet manager who said he would have it looked at again for us. I'll let you know as soon as he comes back to me. They can take a few days sometimes but they do reply to everything.
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  20. 01-01-16 09:20 AM #20
    Caip34000
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    Any update?
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  21. 01-02-16 06:36 AM #21
    Optional
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    Quote Originally Posted by Caip34000 View Post
    Any update?
    Nothing back from him yet Caip.

    They can be a bit slow as I spoke to a manager who has to go find all the info from other people and i expect holiday period is affecting that.

    It won't be forgotten ;-)
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  22. 01-03-16 07:53 AM #22
    Caip34000
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    Thanks for the update
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  23. 01-07-16 07:43 AM #23
    Caip34000
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    almost 1 month seriously they should have answered this isn't normal at all that this dispute is still not settled
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  24. 01-07-16 03:25 PM #24
    jjgold
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    worst book in world
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  25. 01-08-16 05:00 AM #25
    Caip34000
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    Probably but i just hope SBR will be able to fight for me because this situation is not normal at all
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  26. 01-08-16 05:52 AM #26
    Caip34000
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    Lucky fully I kept all the proof and I would like sbr to update their news article which say the case is closed
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  27. 01-29-16 09:01 AM #27
    Optional
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    Guess what Caip?

    1xbet has informed me that they have processed a refund for the value of these bets today.

    Please let me know that you see it.
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