1. #1
    SpreadOffense
    SpreadOffense's Avatar Become A Pro!
    Join Date: 11-08-15
    Posts: 46
    Betpoints: 236

    HeritageSports issue

    Hello all,

    I just made a bitcoin deposit of $104 on their site because they offer a bonus of 20 percent of any BTC deposit over $100. However, they declined to give me the bonus because they deem me to be a professional. I found this extremely laughable as i have definitely lost more than won on their site and make deposits of $25-150 on average. What can i do about this? Thanks for any help.

  2. #2
    ki dice
    ki dice's Avatar Become A Pro!
    Join Date: 10-31-14
    Posts: 1,167
    Betpoints: 8548

    Interesting

  3. #3
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993341

    Hi SpreadOffense,

    The bonus terms associated with this offer make clear that only select clients are eligible for the promotion. Sportsbooks are within their right to decide you're ineligible for a given perk or bonus. Players are seldom limited or turned down promos because of a dollar amount won, but instead playing style. Risk management is a good thing, we often tell players to wear being declined a promo or being limited as a badge of honor.

  4. #4
    relaaxx
    relaaxx's Avatar SBR PRO
    Join Date: 06-15-06
    Posts: 3,268
    Betpoints: 13704

    seems ridiculous - it's $20. we all have seen how generous heritage can be. they should just give him the bonus. it is true that it's not if you win or lose but how you bet that makes books think your a pro. think. at this small of an amount deposited. why not just give him the bonus. how much of a pro can he be with a deposit of $104. and then complaining about a $20 bonus. $20.

  5. #5
    SpreadOffense
    SpreadOffense's Avatar Become A Pro!
    Join Date: 11-08-15
    Posts: 46
    Betpoints: 236

    Ok so why not tell me that they have banned me from getting the bonus? Instead of waiting til I make another deposit under the assumption of me getting a bonus. If i would of known that I would of taken my business elsewhere. Just a tad messed up in my opinion

  6. #6
    SBR Forum
    SBR Forum's Avatar Administrator
    Join Date: 12-02-06
    Posts: 4,551
    Betpoints: 993341

    Quote Originally Posted by SpreadOffense View Post
    Ok so why not tell me that they have banned me from getting the bonus? Instead of waiting til I make another deposit under the assumption of me getting a bonus. If i would of known that I would of taken my business elsewhere. Just a tad messed up in my opinion
    None of us know that to be a fact, we were only pointing out the general terms. Have you asked Heritage management for clarification? They would have more insight here than any of us. If you'd like, shoot us your account number to mail@sportsbookreview.com so we can get an answer instead of speculate.

  7. #7
    sshz
    sshz's Avatar Become A Pro!
    Join Date: 06-02-15
    Posts: 575
    Betpoints: 216

    $100 deposit and you are a "professional"....that's laughable.

    Take you money out, say goodbye for ever and deposit in Youwager/Betpop and end the bullshit way you're treated.

  8. #8
    pimike
    SPORTS IS MONEY
    pimike's Avatar SBR PRO
    Join Date: 03-23-08
    Posts: 37,091
    Betpoints: 90072

    Heritage is solid and they know what they are doing. OP clearly isn't telling us everything.

  9. #9
    Heritage Insider
    Heritage Insider's Avatar Become A Pro!
    Join Date: 09-06-11
    Posts: 265
    Betpoints: 19874

    Just to clarify, we implemented a step to capture some bonus abuse that we were seeing related to Bitcoin deposits. (Withdrawals, followed by immediate deposits, to collect bonuses)

    It was a newly released development and unfortunately affected this customer. We've implemented other safeguards to avoid future occurrences.

    He was pointed to a rule regarding bonuses, and HE read it to mean that we had classified his account. That was not the case.

    Once we determined who the account holder was, we paid the cash bonus and apologized for any confusion.

    As always, we welcome anyone that needs any clarification or assistance to contact our supervisory staff or drop me a PM if necessary.

    Insider!

  10. #10
    trytrytry
    All I do is trytrytry
    trytrytry's Avatar SBR PRO
    Join Date: 03-13-06
    Posts: 23,498
    Betpoints: 273425

    Heritage is so good it hurts. reduced juice on top of it all!



    great communication here.

  11. #11
    relaaxx
    relaaxx's Avatar SBR PRO
    Join Date: 06-15-06
    Posts: 3,268
    Betpoints: 13704

    should have known heritage insider would look into this and tell us what happened. it's great having heritage insider here to comment. wish more books did this but few have the confidence it takes that they are treating their customers fair enough to be able to comment publicly in a forum like SBR.

  12. #12
    Rollins08
    Rollins08's Avatar Become A Pro!
    Join Date: 04-20-07
    Posts: 1,337
    Betpoints: 295

    Heritage is the best book in this day and age in my mind. The number one reason is reliability of payouts. I've actually seen an improvement in customer service also. I feel very safe with my money at heritage.

  13. #13
    jjgold
    jjgold's Avatar Become A Pro!
    Join Date: 07-20-05
    Posts: 388,190
    Betpoints: 10

    Definition of being a pro is simple


    Bet good numbers'

    Anyone can do it..nothing to do with being smart or being a winning gambler

  14. #14
    dark star
    dark star's Avatar Become A Pro!
    Join Date: 01-04-09
    Posts: 3,897
    Betpoints: 5527

    Quote Originally Posted by jjgold View Post
    Definition of being a pro is simple


    Bet good numbers'

    Anyone can do it..nothing to do with being smart or being a winning gambler
    Oh Ok thanks....LOL

  15. #15
    jtoler
    jtoler's Avatar Become A Pro!
    Join Date: 12-17-13
    Posts: 30,967
    Betpoints: 6325

    Everybody seems to have problems with bonuses, Ive never taken a bonus in my life, probably not coincidence that books dont want to give away money, maybe the bonus is to lure you in more times than not.

  16. #16
    yisman
    yisman's Avatar Become A Pro!
    Join Date: 09-01-08
    Posts: 75,682
    Betpoints: 246162

    Quote Originally Posted by Heritage Insider View Post
    Just to clarify, we implemented a step to capture some bonus abuse that we were seeing related to Bitcoin deposits. (Withdrawals, followed by immediate deposits, to collect bonuses)

    It was a newly released development and unfortunately affected this customer. We've implemented other safeguards to avoid future occurrences.

    He was pointed to a rule regarding bonuses, and HE read it to mean that we had classified his account. That was not the case.

    Once we determined who the account holder was, we paid the cash bonus and apologized for any confusion.

    As always, we welcome anyone that needs any clarification or assistance to contact our supervisory staff or drop me a PM if necessary.

    Insider!
    your PMs are full

Top