This is the last discussion i had with 5dimes on live chat. Do you think their position is correct and does it worth i submit a complaint on SBR ??
info: Please wait for a site operator to respond.
info: You are now chatting with 'Daniela'
Daniela: Welcome to our online Customer Service! How may I assist you today?
me: hello Daniela
me: Is Beky available please,
Daniela: Hello!
me: Becky
Daniela: Can you please confirm your account number and password?
me: ...
me: ...
Daniela: Thanks!
Daniela: Can I ask what is this in regards to?
me: I asked for withdrawal request,
me: but that was declined because i have rollover for my last deposits to satisfy first
me: i sent email to explain i would like to satisfy rollove rfirst, but
me: my account was limited to 16 usd max per bet! So that prevents me from satisfying rollover,
me: so i was told to ask for Becky on live chat to find solution
Daniela: Thanks!
Daniela: Let me check if she's available
me: ok thank you Daniela
Daniela: You're welcome.
Daniela: Just a moment please
Daniela: I appreciate your patience, as soon as I have an answer I will get back to you.
me: ok, no pb
Daniela: Thanks! I will be right back with you
Daniela: Thanks for your patience!
Daniela: I will transfer you to the Manager on duty.
info: Please wait while I transfer the chat to 'Percy'.
info: You are now chatting with 'Percy'
Percy: Greetings !
Percy: I am the manager on duty
Percy: How may I help you ?
me: hello Percy
me: i explain to you my pb if you're ok:
me: i recently made a withdrawal request to withdraw my remaining balance,
me: but that was declined because i was told i must first satisfy rollover conditions on my 2 last deposits
me: i have about 1400 e to complete for rollover Percy
me: I don't contest the fact there are rollover conditions for deposits, that's absolutely normal, or customers would always deposit/withdraw all the time,
me: but my problem is that one:
me: after my 2 last deposits, my account was severely restricted/limited: on most of my bets i can't wage ore than 16 usd ! So, as you can understand,
me: 5dimes limits me to 16 usd max per bet and then asks me to complete 1400 e more for rollover, i consider that's not very fair/honnest
me: If 5dimes limits me to 16usd, that's a way to tell me "we don't want of you anymore, find another place for betting"... So why imposing me rollover?
me: Couldn't there be an exception on rollover conditions considering the fact i'm limited to 16 usd per bet?? On forum SBR i was told to ask for Becky to try to fix the issue, but as she isn't available i hope you may help me
Percy: The 2 times rollover from your deposits has to be completed for a payout . That's on our website rules . You have to rollover $2229.4 , at this moment your met rollover is $856.82. You can request it all out but you will be penalized with an extra 5% administration fee. Or you complete the rollover but the limits will stay where they are .
me: So 5dimes limits me to 16usd per bet and then ask me to complete 1400 USd rollover more?? Don't you find it dishonest??
info: Your chat transcript will be sent to......... at the end of your chat.
Percy: Not at all . Your limits are 5% house limits . If you want to play here , those are your limits . The rollover is 2 times for outside US customers and that's not going to be changed .
me: I know it Percy, but my limits were higher when i made my 2 last deposits,$
me: if i had knewn i would be limited to 16 usd per bet, i never would have made 2 more deposits of 500 usd
Percy: the limits are not in discussing here
me: ok, no problem,
Percy: Your options for the payout are paying the admin fee or completing the rollover
me: if 5 dimes obliges me to satisfy rollover i will satisfy it, even if that must be very long
me: and then i 'll withdraw more than 2000 usd instead of the 1250 i have now...
me: Thank you for the time you accorded to me
me: have a nice day
Percy: You're welcome.
me: good bye |
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