[captrobey]

Edit by SBR: Senior DSI Management would like to address this with the player. We have PMed the player with a direct contact line.

Probably better this way especially with all the money i have lost in their 100% rigged casino. The money i will save staying out of there alone is worth it.

So i get the e-mail that says i qualify for the spooky25 promo. It is 100% FP and 100% Casino up to $300 . That i had no problem with.

Thank god i asked this but i wanted to make sure i was good to go if i did go to withdraw because i did once before for $10000 and the already have all my PW on the one CC.

So she tells me they need all my info on the OTHER 2 CCs i have which i am not even using to deposit. Huh? Why would anyone need that if you are not even using that card? They already have the PW on the card i am using. They are totally different brands too. But she says if i go to cash out they need that.

So then i say fine, what if i just do craggleygram . She says if i do that i STILL have to send in all my documentation on ALL my CCs . So even though i deposit not even using those particular methods i am supposed to send additional personal info on something i did not even use to deposit.

She say thay they may make an exception but i do not want to risk getting screwed after they get the cash. I do not mind sending PW on something that i used and then go to cash out with that same thing but why should anyone have to send info like that if they did not even use it to deposit?

I know DSI pays but cmon this makes NO sense to me and is not right.

[BigDaddy]

when you use CC be prepared to do you paperwork

i never understand people bitching after the fact

been that way forever

use cash.

[captrobey]

when you use CC be prepared to do you paperwork

i never understand people bitching after the fact

been that way forever

use cash.

BD reread what i said. I do not mind sending PW on a card that i deposited with but they want info on the OTHER cards i did NOT deposit with. And i did try to do cash P 2 P but she said they STILL needed the PW on ALL my CCs even if i do it like that.

[swordsandtequila]

Lost me at casino.

[FilletMaster]

"you will be required to complete and fax a *********** Authorization Form and documentation for each card used"

what the rules say is required and what she is saying is two different things. why would they want documentation for cc's that you never used to deposit with?? never heard this one before. smh...

[BigDaddy]

BD reread what i said. I do not mind sending PW on a card that i deposited with but they want info on the OTHER cards i did NOT deposit with. And i did try to do cash P 2 P but she said they STILL needed the PW on ALL my CCs even if i do it like that.

use cash to deposit.

makes no difference if take p2p payout

pw still needs done since you used CC to deposit

[BigDaddy]

"you will be required to complete and fax a *********** Authorization Form and documentation for each card used"

what the rules say is required and what she is saying is two different things. why would they want documentation for cc's that you never used to deposit with?? never heard this one before. smh...

he must have used the other 2 at some point

looks like 3 in total used

again if you dont want these hassles use cash.

[bobbywaves]

BD reread what i said. I do not mind sending PW on a card that i deposited with but they want info on the OTHER cards i did NOT deposit with. And i did try to do cash P 2 P but she said they STILL needed the PW on ALL my CCs even if i do it like that.

Why do you have more than 1 card on file?

[captrobey]

"you will be required to complete and fax a *********** Authorization Form and documentation for each card used"

what the rules say is required and what she is saying is two different things. why would they want documentation for cc's that you never used to deposit with?? never heard this one before. smh...

I did use the other 2 cards way back. But i never cashed out with them so i never sent the info since i lost. The one card i DID win with i sent them all that info way back and cashed out $10000 . Now they say they want the info even though i was not using those particular cards to deposit. They already have the info on the one i do use . Now she also says i need to sent all that info even if i deposit using P 2 P like honeygram . If they get the cash Honeygram and that is all legit why do they need personal info on something that has nothing to do with the way they just got their money?

[swordsandtequila]

Just tell them you no longer have the other cards, i.e. closed the accounts, cut them up, etc. How the fuk would they know? Assuming you didn't deposit with them yesterday.

Better yet, save your money. Online Casino = donation.

[captrobey]

Just tell them you no longer have the other cards, i.e. closed the accounts, cut them up, etc. How the fuk would they know? Assuming you didn't deposit with them yesterday.

Better yet, save your money. Online Casino = donation.

Yea i was only going to play the bonus in there that was it in the casino. But that is a great idea.

[Kindred]

Probably better this way especially with all the money i have lost in their 100% rigged casino. The money i will save staying out of there alone is worth it.

So i get the e-mail that says i qualify for the spooky25 promo. It is 100% FP and 100% Casino up to $300 . That i had no problem with.

Thank god i asked this but i wanted to make sure i was good to go if i did go to withdraw because i did once before for $10000 and the already have all my PW on the one CC.

So she tells me they need all my info on the OTHER 2 CCs i have which i am not even using to deposit. Huh? Why would anyone need that if you are not even using that card? They already have the PW on the card i am using. They are totally different brands too. But she says if i go to cash out they need that.

So then i say fine, what if i just do craggleygram . She says if i do that i STILL have to send in all my documentation on ALL my CCs . So even though i deposit not even using those particular methods i am supposed to send additional personal info on something i did not even use to deposit.

She say thay they may make an exception but i do not want to risk getting screwed after they get the cash. I do not mind sending PW on something that i used and then go to cash out with that same thing but why should anyone have to send info like that if they did not even use it to deposit?

I know DSI pays but cmon this makes NO sense to me and is not right.

Because of chargebacks by scumbags online sites are like the NSA when it comes to KYC (know your customer) It's just the cost of doing business if you are using cc to deposit.

P.S. spooky bonuses are spam by a scumbag that can't come up with a more original way to recruit players than spam email The same bonus was available without his spam bonus code.

[Optional]

Don't you have the other card info they want captrobey?

It's pretty normal to be asked for all card details you deposit with, whether you win on them or not. In fact there's probably more likely to be problems related to cards players lose on.

I am not so sure SBR can do a lot about it but if you can't work it out or feel unfairly treated please send in a complaint form and we can try for you at least. http://www.sportsbookreview.com/sportsbook-complaint/

[captrobey]

Don't you have the other card info they want captrobey?

It's pretty normal to be asked for all card details you deposit with, whether you win on them or not. In fact there's probably more likely to be problems related to cards players lose on.

I am not so sure SBR can do a lot about it but if you can't work it out or feel unfairly treated please send in a complaint form and we can try for you at least. http://www.sportsbookreview.com/sportsbook-complaint/

Thanks my friend i just do not get why they need info on a card that had nothing to do with how they were about to get their money. If you deposit P 2 P and they get their cash why should they get all the info on a CC i have if i did not use that to deposit. I will hold off on a ticket because there are a dime a dozen books out there all wanting my cash.

[SBRMAN23]

Thanks my friend i just do not get why they need info on a card that had nothing to do with how they were about to get their money. If you deposit P 2 P and they get their cash why should they get all the info on a CC i have if i did not use that to deposit. I will hold off on a ticket because there are a dime a dozen books out there all wanting my cash.

I see both sides and yea doesnt really make sense if your using ptooop now and its from yrs ago lmao

[Brooklyn Dick]

There is never a problem to get money in, only OUT. They use your money like it is theirs and do not like to give it up. The theory is simple. The longer it is in their hands the better chance they have you will lose it.

[Triumph]

I wish Dsi required a lot of documentation from the scumbag that made the fraudulent Bitcoin withdrawl of all my funds.

[SBRMAN23]

I wish Dsi required a lot of documentation from the scumbag that made the fraudulent Bitcoin withdrawl of all my funds.

Bam but they asking for this guys life for cards he dont use when he depositing with p 2ppp seems backwards to me

[Kindred]

There is never a problem to get money in, only OUT. They use your money like it is theirs and do not like to give it up. The theory is simple. The longer it is in their hands the better chance they have you will lose it.

They only lose money if you withdraw so makes business sense on their part to let customers deposit and lose with no hassle, and only prevent fraud and chargebacks when money is going out. That's just good business, no need to hassle people trying to deposit and get down on a game, only if they are taking cash out of the system.

I wish Dsi required a lot of documentation from the scumbag that made the fraudulent Bitcoin withdrawl of all my funds.

That's why they hassle you when you cash out...good business practice for them and with cash like options such as Bitcoin it's a necessary hassle for us, the players.

[capping40pct]

staying away from them..

[Triumph]

I never thought it would happen but my DSI account was emptied right under my nose, the CS is a joke they said it's not their problem, fraudulent bitcoin withdrawls are my problem.

[ki dice]

Edit by SBR: The sportsbook addressed your complaint, please see our latest update via email.

Optional does sending in a complaint really help? I sent in one 3 or 4 weeks ago and have not even gotten an email from sbr.

[Optional]

Optional does sending in a complaint really help? I sent in one 3 or 4 weeks ago and have not even gotten an email from sbr.

PMed you ki dice

[ki dice]

Ok will do again, you made me send 3 or 4 forms guess I'll do another.

[captrobey]

I have talked to several other books and not one of them told me if i used a CC in the past then deposited P 2 P that i would have to send them the info on the CC too. Like i said if i used it to deposit yes no problem but why do you need something that to the end of time has absolutely nothing to do with the way i just deposited .

I actually got a new Debit card from my bank a week or so ago . I barely used it and someone already tried to book a motel in Indiana with it . Thank god they blocked it. Another reason i do not want to send info if i do not need to. I will just use P 2 P now .

[Optional]

Ok will do again, you made me send 3 or 4 forms guess I'll do another.

I have not received it. Did you send to the address requested?

I have talked to several other books and not one of them told me if i used a CC in the past then deposited P 2 P that i would have to send them the info on the CC too. Like i said if i used it to deposit yes no problem but why do you need something that to the end of time has absolutely nothing to do with the way i just deposited .

I actually got a new Debit card from my bank a week or so ago . I barely used it and someone already tried to book a motel in Indiana with it . Thank god they blocked it. Another reason i do not want to send info if i do not need to. I will just use P 2 P now .

I do not know the reason they are asking this from you Cap but just because another book does not want it or DSI hasn't asked everyone does not make them out of line.

They may be suspect of you and want to be sure they are covered. That could be from simply betting the same markets as someone else who has acted fraudulently. Maybe their payment processor has you flagged and is insisting on it. It could have little to do with you personally and be more about the card types.

Like i said I do not know the reason but there is no use arguing or complaining about KYC stuff as it only makes them suspicious of you and books security depts virtually never back down with these sort of requests.

[DwightShrute]

Optional does sending in a complaint really help? I sent in one 3 or 4 weeks ago and have not even gotten an email from sbr.

definitely it does.

SBR does a pretty good job at helping players when they have problems.

[captrobey]

I do not think that is it though optional. They never said anything about thinking i was trying to scam them . Matter of fact if i never asked i would have never found out unless i tried to cash out. But they did send me $10000 before so it is not like this is my first withdrawal either. They never said any of the stuff you just mentioned. They did say they can see if there can be an exception but that scares me in thinking they will come up with some excuse that once i do request a withdraw they will turn around and want all that stuff anyway. I just do not feel like having to jump through hoops . You should not have to send personal info like this unless you absolutely have to. I have absolutely no problem if that was how i deposited and then went to withdraw . But i lost that other deposit and they already got the money and i am sure spent it in one way or another. They sure did not need my info when they got my money before and i lost it. Why would they need it now i just do not get it. Do they do this to everyone? I mean if someone deposited 6 months ago with a Pastercord and lost that deposit then now wanted to do P 2 P would they ask for the original Pastercord if that person went to withdraw?

[Optional]

Yes it sounds unusual and if the cards are old and payments confirmed I can't come up with a good explanation. In fact I bet they don't ever actually ask for them.

But I have seen enough weird and wonderful KYC requests to know that there almost always is some logic behind it that is not always immediately obvious. It's not like the marketing dept just lets the security dept hassle and drive away customers for no reason. They rarely tell the player why they want this stuff btw. And never if they are seriously suspect of you.

But it sounds a bit like you are just wanting them to guarantee they wont ask for these things in the future now? The CS agent cant do that, they dont know when/if/why security might flag your account.

In fact I am starting to wonder if DSI really have any interest in these old cards at all and if it's not just you worrying that they might unnecessarily...

[Optional]

You should see what some of the Euro books expect from people as far as personal info Cap. Offshore US asks for almost nothing in comparison.

[Brooklyn Dick]

The more they delay you the better chance you will lose the money. Just another way to slow pay and pray you lose it.

[captrobey]

Yes it sounds unusual and if the cards are old and payments confirmed I can't come up with a good explanation. In fact I bet they don't ever actually ask for them.

But I have seen enough weird and wonderful KYC requests to know that there almost always is some logic behind it that is not always immediately obvious. It's not like the marketing dept just lets the security dept hassle and drive away customers for no reason. They rarely tell the player why they want this stuff btw. And never if they are seriously suspect of you.

But it sounds a bit like you are just wanting them to guarantee they wont ask for these things in the future now? The CS agent cant do that, they dont know when/if/why security might flag your account.

In fact I am starting to wonder if DSI really have any interest in these old cards at all and if it's not just you worrying that they might unnecessarily...

This could be true since it was just the person on live chat that told me this. Maybe i can write an e-mail and get a response from a manager or something.

[Optional]

This could be true since it was just the person on live chat that told me this. Maybe i can write an e-mail and get a response from a manager or something.

I guess, as it seems to be really bothering you. But if you come across all worried about these cards I think they are just as likely to put a note on your account to definitely ask for them, as they are to say don't worry about it.

If you can't supply them if really needed, I'd say move on to another book, but if you can I would just take the risk personally.

[captrobey]

Ok so basically i call DSI and get a girl that tells me that any card a used in the past year i have to send all that info in even if i did not use that card to recently deposit. So i used my one card like a month ago and she is telling me they still want that info even if i use a totally different card or do P 2 P i still have to send them all the personal info on a card that has nothing to do with anything. They keep sending me e-mails to deposit so guess what i am taking my money elsewhere. Their loss.

Oh she also says all books do this which is 100% not true.

[SBR Forum]

Senior BetDSI management would like to help the player out personally. We've sent a PM to you with a direct address since you didn't file a complaint as Optional suggested. Let us know how it goes.